James Ivan Datan
Advanced Customer Service Representative at ePLDT Ventus
Philippines
Specialties
- Customer Data Integration
- Excel
- Spoken Word
- Telephone Skills
James Ivan Datan's Experience (3 Years, 4 Months)
Advanced Customer Service Representative
at ePLDT Ventus
Location: Philippines
, ePLDT Ventus, Mandaluyong City
Company Industry: Customer Service
Job Role: Customer Service
June 2009 - February 2010
Mandaluyong City, Philippines
DISH Network account,
June 2, 2009 - February 27, 2010
• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professi...
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Mandaluyong City, Philippines
DISH Network account,
June 2, 2009 - February 27, 2010
• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance.
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Customer Service Representative
at TeleTech Customer Care Management, Inc
Location: Philippines
,
Company Industry: Customer Service
Job Role: Customer Service
October 2007 - May 2009
Customer Service Representative, TeleTech Customer Care Management, Inc.
Bacoor, Cavite Philippines
Telstra Suede account
October 29, 2007 - May 11, 2009
James Ivan Datan's Education
Bachelor's degree / higher diploma
at Las Pinas College
Location: Philippines
Completion Date : October 2007
Bachelor's degree / higher diploma , Nursing
at Emilio Aguinaldo College
Location: Philippines
Completion Date : March 2005
Bachelor's degree / higher diploma , Nursing
at Adamson University
Location: Philippines
Completion Date : October 2004
High school or equivalent
at Imus Institute
Location: Imus, Cavite Philippines
Completion Date : March 2003
James Ivan Datan's Skills
CUSTOMER SERVICE
DATA ENTRY
EXCEL
INCOMING CALLS
TELEPHONE
WORD
Training and Certifications
Imus Local Government
Duration: 2 days - ( From 8 December 2006 To 10 December 2006 )
Type of Training: Leadership Training on Local Governance
