Managing Director
Alfaa Pools
Total years of experience :23 years, 6 months
- Establishing the organization.
- Negotiating and developing contracts with international providers.
- Developing sales and marketing strategy.
- Managing the sales process.
- Managing customers projects and expectations.
- Managed & launched complex strategic projects with the biggest clients Procco has, these projects considered as the main company source of income.
- Developed business requirement documents for several projects.
- Coordinated the bidding and the selection process of the vendors.
- Managed web of vendors in each project and synchronized their dependencies.
- Managed project’s stakeholder’s expectations.
- Managed the change within the projects and the change enforced by the projects.
- Developed business processes for the new projects.
- Mapped the TII financial processes.
- Developed the business and the technical requirements for Orbit IVR system.
- Managed & launched the IVR project. This project received 25% of the calls hitting the main company call centers in Bahrain, KSA and Egypt.
- Managed & launched the prepaid cards project for Orbit customers. The Project had a potential income of $5 Million.
- Developed a study for Orbit call centre in Bahrain which concluded an increase in the service quality & extra income equivalent to 10% increase in the number of agents.
Highlights & Responsibilities:
- Analyzing business requirements to conceptualize and execute turnkey IT solutions, facilitating the design, development, testing and implementation of Intranet and DMS Project based on the MS Office Sharepoint Portal Server 2003 interface .
- Planning, designing and building web-database and Windows based applications that serve as the company's database management system.
- Developing over a wide base of interfaces, new content management technologies for use within the company's intranet based networks
- Spearheading the development of the company's B2C(Business to Customer) solution aimed at securing a target base of 100, 000 customers and reducing the sales cycle, thereby enhancing their business activities and leading to greater profits.
- Testing, diagnosing and eliminating of system faults, formulating diagnostic programs and streamlining all applicable OS and softwares to ensure optimal business utilization and ROI.
Responsibilities
•Analyzed and reviewed opportunities for scoping the prospective development of current systems within the framework of customer requirement.
• Implementated and designed training procedures for end users using MS SharePoint Portal Server 2001 and 2003.
• Designed, developed and launched applications utilizing the capacities available within the .Net framework, ASP.NET, Crystal Reports and VB.NET working environments.
• Coordinated horizontally and vertically between the organizational structure to ensure smooth implemantation of cross divisional applications.
• Modified/ reinstalled existing operating systems, superstructure products, low-level applications and other support software, chiefly applications developed using SQL Server 2000 interface.
• Formulated of scheduling systems to control the scheduling of jobs and monitor the access allowed to users or remote systems using SQL Server 2000.
Highlights & Responsibilities:
• Managed and maintained the database of local customers by adhering to set parameters based on customer requirements within SQL Server 2000 environments.
• Developed architecture and application designed by breaking down program specification into its simplest elements and translating this logic into a programming language.
• Designed database and administration methodologies and policies by mapping out the 'conceptual design' for a planned database in outline, considering both 'back end' organization of data and 'front end' accessibility for end users.
• Established the company's Intranet systems and developed content utilizing new cutting edge technologies so as to ensure seamless data flow and exchange toward intra networking efficiency .
• Built the company's web presence by establishing a company website that voiced all releases and updates while serving as a mirror of the corporate brand image.
Dissertation subject was about the level of project management maturity in the retail banking sector in Bahrain.
Masters Certificate in Project Management - Managing Projects - Quality for project managers - scheduling and cost control - Contract Management Principles and Practices - Project Leadership, Management and Communications - Project Risk Management - Projects Management Applications
Microsoft Certified Database Administrator
Microsoft Certified Professional
