customer services agent
united airline
Total years of experience :28 years, 7 months
Currently working with sunline services as an Aircraft turnaround Coordinator to handle Qatar Airways at Chicago Ohare international airport at terminal 5 . Main Responsibilities are Coordination with centralized load control for aircraft weight and balance, , Close Coordination with cargo department and passenger services, provide Loading instructions to loading staff for accurate loading as per instructions, incase of any change in baggage planning update central load planner and request new edition of loading instruction, provide estimated zero fuel weight to captain, prepare fuel docs.finalized the flight and got the final fuel fuel figure from captain and send it to central load planner and make sure load sheet is released minus ten minutes before schedule departure.incase of any last minute change amend the load sheet. Also reponsible for providing the flight plan and dispatch briefing to captain . also help boarding staff in expediting the boarding process.
Worked as a Flight Supervisor from Dec 2009 to Dec 2013.My Main Responsibilities were to supervise all the UN Flights operating from Islamabad International Airport and to ensure all turn around activities of UN Flights are done according to the safety requirements of the local civil aviation authority and SOP of the United Nations Humanitarian Air Services. Prepare load sheet and trim sheet, Booked Passengers on UN flights.Prepared account details of the Airport tax/Excess baggage/Cargo & Booking fare and submit it to the Finance Unit along with the cash deposit slips.Provide flight information to passengers and relevant agencies.Liaison between UN agencies and NGOs in connection of flight matters.Verification of monthly service bills of ground handling agents & CAA.Daily, Weekly & Monthly reporting of Operations related matters to Managers. oversee the inside gate or ticketing/check-in operations of all UN flights.incase of delay and flight cancellations assist gound handling staff and rebooked the UN personals on next available flights.
Worked with Gerrys Dnata from Oct 1998 to Nov 2009.During this period I performed my duties as an Aircraft Dispatcher, Customer Services Supervisor, Central Load control agent, Load Planner and Check-in and Boarding agents.Detail summary is as follows.
Aircraft Dispatcher
Worked as an Aircraft Dispatcher from Jan 2007 to Nov 2009.My Main responsibilies were to File Flight Plans, Crew Briefings, Weather Analysis sending Flight Movement Messages, filing flight plans to ATC .Field conditions, NOTAMs and many other informational components required for the safe completion of the flights.during this period of time i also perfomed my duties as a centralized load control coordinator when emirates converted to centralized load control.
Customer Services Supervisor
Worked as a customer services supervisor from dec 2005 to Jan 2007. main responsibilities were to supervise my shift and monitoring Turn around activities of customer airlines and to ensure all Aircrafts are dispatched on time according to the safety requirements.oversee the inside gate or ticketing/check-in operations of all assigned flights during a schedule work shifts.utilized staff according to the operational requirements, also answered customers quries, oversee the needs of staff at check-in counters and gates and also assisted staff during flight delays and flight cancellations.
Load Planner
Worked as a load planner from june 2003 to Dec 2005 to prepared emirates loadsheet and trim sheet (Manually as well as on DCS) of aircraft types B777-300, B777-200, A330, A310.
Customer Services Agent
Worked as a customer services agent from oct 1998 to june 2003 .main responsibiliies were Passenger Check-ins And Duties on Boarding Gates.
Worked as a customer services agent from oct 1998 to june 2003 .main responsibiliies were Passenger Check-ins And Duties on Boarding Gates.