Business Partner/ Head, Information Systems, Nigeria - Global Diageo Business Services
Guinness Nigeria Plc (Diageo UK subsidiary)
Total years of experience :18 years, 0 Months
As a result of the implementation of a new operating model which saw the former Information Systems department merge with the Business Services Function of Diageo, the Head of Information Systems position developed into the role of Business Partner in October 2011 to include responsibility over Business process
Leading the IS Organization in the best use of IT/IS resources as a strategic tool for improving business performance, and formulating appropriate IS/IT policies, standards and controls in line with best practices.
Supervising the strategy team to develop and implement IS/IT strategies in line with the business vision, and the service management team on the implementation and continuous review of network management, service delivery and support.
Delivering high quality IS services, applications technology and end user support operations, as well as efficient, standardised and compliant transaction and analytical services to support market demand.
Championing the institution of effective IT continuous education programmes capable of leveraging and embedding IT throughout the company.
Defining training & development plans for IS team members in a dynamic technology-driven environment.
Instituting continuous review and re-engineering of business processes within strategic business units.
Developing and reviewing IS annual budgets (capital and recurrent expenditures), forecasting and monitoring expenditure in line with corporate plans.
Overseeing the design, development, implementation & maintenance of application & technology projects.
Projects
Project Lead on Project Columbus. Process Improvement on Order to Cash, Record to Reports and Source to Pay process within SAP. Headcount optimization. Process automations.
Technical Sponsor for the
o Global Quality Solution project integrating quality process for in/outbound material inspection into SAP
o Demand Planning Solution Project to deliver forecast capabilities for the Supply business
o project GOLD - move to a central African shared service centre
o Intouch Project to deliver the 8-step call for the field sales men
Provided leadership to the Service Delivery team enabling the delivery of IS operational excellence by ensuring a satisfied customer base arising from improved service delivery and a stable environment.
Managed the Service Delivery elements of the IS budget and assisted the Head of IS to ensure strict financial discipline around the budget. Management of the local delivery of existing outsourced agreements with IBM, Verizon Business and Accenture. Also managed the local contract with Aries and 21st Century
Project team member that successfully delivered Blackberry Enterprise Server migration for the whole of Diageo, ensuring successful migration of all Blackberry users within the region as African representative.
Business Super-User for SAP R/3 in the area of Plant Maintenance, Process Order, Product costing, Quality management, Material management and Purchasing.
Nigeria Project Manager for Project Mercury - transforming Guinness LAN & WAN to Verizon Business.
SAP Super-user coordinator for Guinness Nigeria ensuring that the business can derive benefits from a knowledgeable super-user network as part of a cost-out initiative.
Reviewer and Gatekeeper for all Minor enhancements and PCR requests from Guinness Nigeria (GN) to Accenture for changes in SAP, GN representative on SAP global forums - SAP outage meeting, Global Instance Authority, and SAP Regression Tests coordinator for Guinness Nigeria
Service Introduction Lead for project SPRING - SAP deployment for DBN
Achievements
Achieved an average 3 year service availability for all IT services of 99.8% as against SLA of 98%
Delivered Infrastructure projects - Depot, Sales Office Internet, and Remote access connectivity.
Achieved a 96% average 3 year customer satisfaction as against SLA of 90%.
Ensured a satisfactory CARM compliance and statutory audit results for 3 years running.
Achieved a 92.5% 3 year average for incident resolution as against an SLA+ of 90%
2009/10 Regional customer satisfaction survey showed Nigeria tracking well ahead of the African average
Provided system capability support for the supply business and delivered projects that met business objectives within budget and times scales. Project team member for
Manufacturing execution system project for supply that provided online visibility on the packaging lines to ensure prompt response to downtimes and bottlenecks and measure material usage and waste on the line.
Project Touchstone - provided financial visibility into product costing system and assist in decision-making.
Achievement
Developed the IS customer satisfaction monthly survey process which provides a basis for continuous improvement in customer satisfaction.
Responsibilities included Application Support, Database Administration, System Implementation and Project Management, Infrastructure Implementation and Network Management, Systems Audit.
Implemented a DRP plan for IBM Maximo mobile inventory manager application to support a 98% SLA.
Optimised the use of MAXIMO through the manufacturing optimisation project where processes were reviewed and mapped to system functionality, and people issues like skill upgrade and system based KPIs for performance appraisal were established, monitored and reported.
Implemented a management information system on MAXIMO to improve decision-making.
Led the Lagos & Benin stores reorganisation project to identify redundant spares, catalogue engineering spares to conform to standard modifier descriptions, review stores processes and deploy MAXIMO, which reduced stock value by 50% and item retrieval time to 4mins through proactive stores issuing.
Co-ordinated the Control Assurance and Risk management effort to meet Sarbanes-Oxley Legislation.
Deployed Citrix to enable remote running of business applications from Aba, Benin and 8 Depot locations.
Projects
Project Team member for Project Freedom on the P2P side, working with Accenture to produce a user requirement document and define the new system’s technical specification, with IST consultants to handle system configurations and data migration and conducting user acceptance tests and end-user trainings.
Project team member for the deployment of the WAN & LAN infrastructure for the new Aba site.
Supervised the Network Management department of these two Internet service providers to ensure the smooth running of the infrastructure, and co-ordinated the System and Communication Engineering department.
Systems Analysis and design, applications programming and support, database management
Service Management: A case study of Guinness Nigeria Plc
Computerised Break-Even Analysis