Ayman ELATAWY, Customer Service Representative

Ayman ELATAWY

Customer Service Representative

HSBC Bank Egypt

Location
Egypt
Education
Bachelor's degree, Faculty of Commerce English Section - Major of Accounting
Experience
9 years, 9 months

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Work Experience

Total years of experience :9 years, 9 months

Customer Service Representative at HSBC Bank Egypt
  • Egypt - Cairo
  • My current job since April 2016

• Handling all types of customers
• full knowledge of all bank's products and services
• Cross selling the right product to the customer to keep the level of satisfaction
• Checking the customer's eligibility to recommend the right product (in accordance with bank's legal procedures and after calculating DBR)
• Handling the customers’ questions & investigating their problems to come up with the best solutions.
• Following up with the customers to finalize their cases.
• Maintaining customer satisfaction.
• Escalating complex problems & inquiries to the management.
• Dealing with diverse scale of customers from different cultures.
• Maintaining customer records by updating account information.

Senior customer advisor at QNB Alahli
  • Egypt - Cairo
  • December 2017 to October 2019

-Perform All operational functions related to Customer Support & Cash area including cash in & out .
-Perform All Non-Cash Operations ( Transfers, drafts issuance, Cheques collection, .... )
- Receive cheques and cash for deposit / verify amounts and check accuracy of deposit slips
- Examine cheques for endorsements and to verify other information such as dates, bank
- Identify transactions mistakes when debits and credits do not balance.
- Count currency, coins and cheques received by hand or using currency - counting machine, in order to prepare them for deposit or shipment to branch banks.
-Process and issue fund transfers, bank draft, certified cheques, currency exchange.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Record all transactions promptly, accurately and in compliance with bank procedures
- Identify referral opportunities and make relevant referrals
- Ensure compliance with all internal controls and established policies and procedures

Customer Service Coordinator at Green Line importing & Exporting
  • Egypt - Ismailia
  • January 2014 to January 2015

Education

Bachelor's degree, Faculty of Commerce English Section - Major of Accounting
  • at Zagazig University
  • August 2014

Bachelor's Degree of Commerce - English section - Accounting Department

Specialties & Skills

Customer Service
Execution Skills
Logistics Planning
Supervising
customer service
MARKETING
PUBLIC RELATIONS
TRAINING
in operating, developing and implementing many tour programs

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Customer Relations Management (Certificate)
Date Attended:
October 2018