senior sales representative
ACE hardware egypt
Total years of experience :14 years, 5 months
• Promote the sales product to achieve the sales target, create a report for the salable items and non-salable items, and suggest some action
• Having a good knowledge about the local market and the competitor, Ensure that the department is full of item and in a good merchandising due to following department order request.
• Having a good knowledge about the local market and the competitor.
• Commercial displays on walls, shelves & gondolas as per the KPM (Key Principal Merchandising).
• Following operating procedures -Monitor and motivate the Retail Associates.
• Create sales analysis report on daily basis and ensure that staff eager to meet the department and store target.
• Customer Service: feedback from customers and work with the responsible departments to improve whatever that didn't satisfy the customer.
• Product movement analysis & submit to the management at the right time with suggestion actions.
• Administrative support to ensure that retail operation is maintained effectively and accurately, cashiers report, staff daily performance, staff training if required, inventory if required, Processing accurately all administration related to merchandise and Following company procedures related to stock and administrative documentation..
• Training for the junior staff to meet the company target for provides an amazing customer services.
• Accurately handle cash when required & Follow with cash office for all related work when required.
• Handling opening & end of day operation.
• Attending the customer for the big project.
•Promote the sales product to achieve the sales target, create a report for the salable items and non salable
items, and suggest some action.
•Ensure that the sales go with the company's policy concerning profit.
• Maintenance for the clients’ accounts and update them with the new offers.
• Dealing with stressed and frustrated clients.
•accurately handle cash and deposit.
• Accurately handle inventory.
• Handling opening & end of day operation.
• Ensure that all the retail operation is going with high level.
•Promote the sales product to achieve the sales target, create a report for the salable items and non salable
items, and suggest some action.
•Having a good knowledge about the local market and the competitor, Ensure that the department is full of
item and in a good merchandising.
•Ensure that the sales go with the company's policy concerning profit.
•Customer Service: feedback from customers and work with the responsible departments to improve whatever
that didn't satisfy the customer.
• Administrative support to ensure that retail operation is maintained effectively and accurately, cashiers
report, staff daily performance, staff training if required, inventory if required, Processing accurately all
administration related to merchandise and Following company procedures related to stock and administrative
documentation.
• Maintenance for the clients’ accounts and update them with the new offers.
• Dealing with stressed and frustrated clients.
•Excellent leadership and management skills.
•Ability to manage others and keep track of performance.
•accurately handle cash and deposit.
• Accurately handle inventory.
• Handling opening & end of day operation.
• Ensure that all the retail operation is going with high level
•Ensure that the sales go with the company's policy concerning profit.
•Customer Service: feedback from customers and work with the responsible departments to improve whatever
that didn't satisfy the customer.
• Administrative support to ensure that retail operation is maintained effectively and accurately, cashiers
report, staff daily performance, staff training if required, inventory if required, Processing accurately all
administration related to merchandise and Following company procedures related to stock and administrative
documentation.
• Follow up maintenance.
• meet customer’s satisfaction as per company policy& follow up customer claims with good analysis for
every customer claim and to track it to meet the customer satisfaction
• Handle delivery & installation tasks.
• Ensure that we provide quick and efficient checkout services to satisfy customer needs and to strengthen the
relation with customer.
•Promote the sales product to achieve the sales target, create a report for the salable items and non salable
items, and suggest some action.
•Having a good knowledge about the local market and the competitor, Ensure that the department is full of
item and in a good merchandising.
•Ensure that the sales go with the company's policy concerning profit.
• Training course in raising awareness of the dangers of drug abuse and addiction from the fight against drug abuse and addiction. • Training course in dealing with people with special needs from the University of Ain shams. • Training course in autism –service design & skills from national training institute. • Sep 2009 – Jan 2010 Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Training (Trainee). • Developed Language and Computer Skills • Enhanced Presentation & Project Development Skills Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing. Graduate Resource Program (GRP) • Customer service track: world class customer service, CRM system, proposal writing, negotiation, complaints, provided by Dale Carnegie . • Training course in SACO (Saudi Arabia for Hard Ware) in that subjects (customer services, sequence of selling and merchandising. . . (March–20010 to April–2010). • Training course in SACO (Saudi Arabia for Hard Ware) in product knowledge of hardware, electrical, paints, plumbing and tools. • Training course supplied by ACE U.S.A in paints product knowledge and manufacturing.
