Senior Store Manager
LC Waikiki
Total years of experience :19 years, 9 Months
1- Controls and monitors that customers are provided with services in accordance with the corporate standards. Takes the necessary precautions to eliminate any noncompliance.
2- Controls and monitors whether the store is appropriate to visual arrangement standards. Takes the necessary precautions to eliminate any noncompliance.
3- Controls and monitors product input and output in order to reach the store’s sales targets and ensure customer satisfaction.
4- Takes the necessary precautions so that the store can reach its targets in performance areas such as sales, audit, mystery shopper, inventory deficit etc.
5- Analyses and monitors operational costs. Keeps store expenses and staff budgets under control, and uses them efficiently. Monitors whether payments are made relevantly and at the right limits.
6- Controls whether the store’s operational processes are appropriate to the company’s standards and legal legislations; determines and applies the necessary corrective and preventive actions related to any noncompliance.
7- Do the necessary controlling and monitoring, and takes the necessary precautions in order to ensure that recorded and actual store stocks are consistent.
8- Takes precautions about the security of life and property in the store according to legal legislations and the company’s memorandums.
9- Do planning so that the store staff works in coordination with each other.
10- Makes sure that store staff adopts procedures and rules; infuses them with the corporate culture and team spirit. Motivates employees.
11- Provides the store staff with guidance and training to make sure of their personal and professional development. Helps them make their career plans by coaching and mentoring them; follows the related processes.
- Understand and support store operations, policies and procedures
- Performs and trains all duties of the Customer Service Representative and Lead
- Customer Service Representative positions