Microstrategy Business Intelligence Developer
Saudi Telecom Company
Total years of experience :12 years, 3 months
o Build good customers relations by providing help and advice to customer using company products and services.
o Communication with clients by telephone, e-mail and face to face.
o Investigating and solving Clients problems, which may be complex or long-standing problems that have been passed on by my employees.
o Analyzing statistics and clients feedback to determine the level of customer service.
o Recruiting staff and doing appraisals.
o Training staff to deliver a high standard of customer service.
o Supervise whole network performance.
o Supervise IT employees.
o Develop desktop applications to make the users of
network job more easy and efficient.
o Design, set-up and maintain computer networks
(LANs).
o Technical Support for Network users.
o Dealing with users of network database problems.