Reporting Administrator
Attarat Mining Company
Total des années d'expérience :7 years, 7 Mois
• Prepare all reporting requirements related to contact center department
• Reporting and analyze all department KPI’s Service level, call volumes, Average speed of answer, average handling time …
• Report and analyze all individual KPI’s Actual work time, Hold Time, Call duration.etc and all other information’s related to CSR’s
• Obtaining the daily log reports that includes all on floor activities (reporting incident problems, reps attendance, commitment events
Making Inbound and outbound call answer customer questions and help them provide them with all service they need about our company
Supervisor and traniee Assistant manager of dragline department
Mining engineer, designing plants mines, ventilation system, product engineer, metallurgical engineer