Branch Manager and Assistant Franchise Manager
Edible Arrangements Qatar
Total years of experience :14 years, 2 months
Edible Arrangements International, LLC is a U.S.-based franchising business that specializes in fresh fruit arrangements.
Purpose of the job:
Playing a leading role in running a successful branch by making the right choices to Deliver excellent results and achieve retail goals.
To manage the daily activities in the Store and ensuring the proper execution of food quality, customer service, to deliver revenues and profits by developing, marketing, financing, respond to complaints, Administer the customer service feedback to improve the quality of service.
Ensure that all employees is maintaining professional brand image, including cleanliness, proper uniforms, and appearance standards.
Duties and responsibilities:
•Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
•Direct calls and respond to inquiries replying to the emails received by the clients.
•Inventory control-record all purchases at retail and compare to physical counts.
•Developing, implementing and maintaining a business plan for the store.
•Ensure proper handling of daily receipts, balanced registers and bank account, prepared and made deposits.
•Arranging promotional events, and assessing the results of a marketing campaign.
•Plans and prepares work schedules and assigns employees to specific duties.
•Ensure all Company policies and procedures are implemented and adhered to Coach and motivate team to enhance performance and produce quality work.
•Design and implement all marketing activities.
Purpose of the job:
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans, Working to enhance the company profitability.
Duties and responsibilities:
•Sell Etisalat services and products according to customer needs and provide customers with requested information.
•Handle all multitasking function (i.e. cash - inventory).
•Ensure the quality of the services provided, and resolve customer problems.
•Prepares reports by collecting, analyzing, and summarizing information.
•Liaising with the Area Manager to develop innovative marketing strategies.
•Achieve and maintain the Company prescribed sales standards for area of operation, which improves and maintains company and brand image.
•Achieve or exceed the allocated sales target.
Small business owner often do not have the luxury of hiring people to perform all the tasks required to keep a business going. As the owner, duties are as diverse as collecting sales tax, creating a computer network, setting up a filing system and marketing. You might be very good at what you do to make a product or provide a service, but running a small business brings a whole range of other responsibilities.
Five Duties of a Small Business Owner:
1-Planning and Strategy.
2-Finance and Accounting.
3-Customer Service.
4-Marketing and Sales.
5-Resident Technology Expert.
Purpose of the job:
Serves customers by providing product and service information; resolving product and service problems, and Providing the best quality of service through the phone.
Duties and responsibilities:
•Answer phones and respond to customer requests via phone and email.
•Project a professional company image through phone interaction.
•Identify, research, and resolve customer issues using the computer systems.
•Provide customers with product and service information.
•Follow-up on customer inquiries to make sure highest satisfaction is achieved.
•Research billing issues and make recommendations to optimize accounts.
•Achieve company’s targets (Productivity, talk time, after call, hold, and first call resolution).
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