Senior Store Manager
Steve Madden
Total years of experience :7 years, 4 Months
Monitor store opening, shut-down, and surveillance procedures to ensure the smooth running of retail operations. Utilize sell-through rates to help ensure concept profitability and manage product inventory. Develop an effective marketing strategy to raise customer loyalty and brand awareness across all channels. Enable the processing, balancing, and reconciliation of all cash and credit transactions and generate accurate reports for record management. Seamlessly manage the luxury fashion brand P&L as well as deliver top-line and net profits for business development.
● Improved operational efficiency, service quality, and appearance of facilities by leading a top-performing team; created clean and safe store environment.
● Achieved +3% in sales during the lockdown period.
● Drove performance improvement by building, motivating, and training new staff members.
● Successfully contributed to key commercial decisions of product range and pricing mix according to seasonal trends and client preferences that lead to higher footfall.
● Ensured the receiving, processing, and storage of all goods/merchandise that arrive on time at the store.
● Achieved revenue budgets through the implementation of robust supply chain systems and procedures.
● Deliberated retail store layouts, storages, and displays for maximum sales and revenues.
Rendered impeccable training and guidance to employees on launching new products in all sections of the store, customer management, and query resolution techniques and procedures. Supervised all elements of the showroom right from ambiance to decorum while managing various activities of the showroom floor.
● Increased customer satisfaction level by supervising all aspects of the store’s daily operations.
● Met sales targets by developing, motivating, mentoring, and leading store staff.
Updated customers regarding discounts and offers available, advised on product selection, and implemented a customer-friendly approach to maintain consistent communication with prospects. Designed visually appealing store layouts and displays of merchandise, promotional offers, and discounts to expedite sales and stock movement.
● Delivered exceptional customer service by greeting customers, resolving complex customer complaints, and coordinating all phases of the service lifecycle.
● Achieved highest NPS score through client relationship building.
Coordinated several store management operations including sales, customer service, cash management, store administration, and stock control by designing effective coaching programs. Conducted a training needs assessment, formulated reports for right decision-making, and presented results regarding staff performance to senior management.
● Enhanced operational systems and policies in support of the organization’s vision and growth strategy.
● Boosted professional skills of employees at all levels by chalking out a training calendar.
● Attained desired outcomes by building a meticulous follow-up mechanism.
● Evaluated training programs by aligning with business goals.
Oversaw a variety of sales tasks which included store product promotion, sales generation, on-time customer service delivery, and sales transaction processing, managed and recorded cash receipts as per standard operating procedures. Responded to customer inquiries regarding returns and refunds through face-to-face communication.
● Ensured prominent display of store items and maintained stock levels in the retail store by carrying out routine store management functions.
● Consistently met and exceeded sales goals by implementing best practices.
• Awarded Ideal Soldier of my class from the Second Army leader for high discipline and hard work.
