Senior Software Engineer Sw Developer
MASIA Software & Web Design
Total years of experience :16 years, 11 months
• Application Development.
• Web Site Development.
• Quality Assurance and Testing.
• Php, Mysql, CSS, JQuery, JavaScript and Bootstrap, C#, Java Applets, SQL Server2000.
Responsible for Organizational Structure Development
Responsible for Processes and Procedures Development and Implementations
Responsible for Relationship with International Donors
Responsible for Distributions and Controlling
Responsible for Social Trainings Strategies for communities
Responsible for Overall Project Management
Responsible for Business Development Strategy
Responsible for Daily Operation activities
Responsible for Human Resources Management
Responsible for Distribution Plan
Responsible for Sales, Marketing & Relationship Management.
Responsible for creation of Processes, Implementation, Monitoring and Controlling.
Responsible for all major issues related to customer and Agent for resolution.
Responsible for Material Management in overall regions.
Responsibilities for overall technical and system management problems.
Overall team support with cross functions (Finance, Report, Legal, IT, Sales and Marketing).
Refresher training plan for the regional team with support on all technical issues.
Customer Care refresher training plan and assessment.
Customer Care special Support addressing technical issues with customer, Head Office and Agent.
Direct contact with Vendor (Vodafone, Sagentia) on new Business development features and all customer, Head Office, MFIs and Agents related issues escalation, monitoring and resolution.
MFIs support, training and coord with in all angles of the service (pay loan, loan disbursement, MFI Clients issues).
Support, maintain and create corporate accounts with different government and non government organizations and Ministries to use Mobile Money Transfer service for Salary Disbursement, Pay loan and Pay bills.
Responsible to Train, Test, Maintain Technical issues, Report and Monitor trial for Mobile Money Transfer service (M-Paisa) in Kabul, Afghanistan
Responsible for Training Material Development for MMT (M-Paisa)
Responsible for Vehicle Tracking Project Training Material Development, Training to Customer Care and Corporate Clients, Maintain Report of Trial success, issues etc on daily basis
Responsible for GPRS Training, Training Material Development, Test and coordination with Customer Care, IT, Marketing Sales on Implementation side and Technical support
Responsible for Monitoring, Testing and Development of prompts for Interactive Voice Response (IVR) 234, 235, 555 and 313 regarding M-Paisa, GPRS, e-TopUp and Vehicle Tracking System
Key Coordination with Vendors on different Projects (Mobile Money Transfer Service, GPRS, e-TopUp and Vehicle Tracking System with Testing and Training Material Development etc
Direct Coordination with IT, Sales and Region with Test and Trials with M-Paisa, GPRS, e-TopUp and Trakker
Direct contact with retailers/Agents regarding training, issues etc
Training Document Development
Trainings for Customer Care, Sales and Regions regarding the New Products
Trainings for Retailers/Dealers regarding the New Product launches
Computer Instructor
Overall Coordination with Teacher and Students for issues and improvement
Development Plan for Computer Section and Maintain soft wares
Product Description Overview for final print
Overall Online Communication required for this job
1- DIPLOMA IN INFORMATION & SYSTEM MANAGEMENT 2- SQL SERVER 2000 ADVANCE 3- JAVA ( APPLETS, RMI, JDBC, SWING)
Faculty of Science.
Secondary School Certificate