VAS Performance Specialist
Telenor,Pakistan
Total years of experience :17 years, 1 Months
Maintaining & analyzing KPI trend for Business Support systems and Telenor Financial Services i.e. Easy Paisa services
Monitoring IN & VAS outages and impact analysis of outages/ network issues
IN & VAS entities i.e. (SMSC, IN, VoMS, MMSC, ICS, RBT, SDP, WAPGW, SIP, Siebel & USSD) KPI reporting on daily/monthly/quarterly and annual basis with proper analysis
Co-ordination with commercial department before launch of new campaigns and after-effect traffic analysis
Periodic Audit of KPIs and Validation of new KPIs.
Executing necessary configurations in messaging systems
Performing O&M of VAS entities and advanced troubleshooting in case of service outage
Coordination with vendor for system upgrade activities
Conducting ATP and integration for new messaging systems i.e. Mctel SMS HUB and SIMSOFT SMSC
Provisioning of SMPP accounts & analyzing Daily Traffic for messaging systems
Subscriber Administration including activation, recreations and deletions of Subscribers on IN Platform
Customer Services complaints troubleshooting
Performing daily IN platform checks &
Daily Reporting
Monitoring @commander for all Platform related alarms
Daily reports of Vouchers and subscribers on Voucher Management System
Conducted many activities in co-ordination with vendor on @vantage Platforms including but not limited to:
Hot Patch Installation & BHCA alteration.
Subscribers Migration form one Platform to other.
Integration of new platforms with other related entities.
Crontab Modifications.
Creation and Deletion of C7 links of IN with STP.