Sr. Systems Technician
Petrochemical Conversion Co.
Total years of experience :15 years, 3 months
• Management of Office 365 / AD / AVAYA / SCCM 2012 / G4S / Symantec NetBackup / VMWare / TCP/IP / VPN / Windows Exchange Server
• Providing Technical Support for the desktop, laptop and printer (Helpdesk)
• Experienced in server management: MS operating systems; builds; patching(WSUS); load management
• Setting-up of network printers and management
• Capturing and deployment of OS image, thru SCCM 2012
• Providing on-call support
• Coordinating with vendors for the maintenance and service of IT equipment
• Coordinating with Bravo (Radio System) for the deployment of the indoor and outdoor antennas for the coverage enhancement across the plant
• Involved in the HP/DELL server troubleshooting and issue resolution
• Management of Symantec Endpoint Protection Manager (SEP)
• Mounting of switch, wireless Aps, Server and UPS
• Creating and modifying IT procedures / best practice document
• Analyzing and resolving basic network and connectivity issue
• Data Center: Setup, relocate and maintenance
• IT gears asset management, including maintenance of inventory and related documentation and technical specifications information
• Windows 7, 8 and 10, Microsoft Office Suite
• Windows Server 2003, 2008 and 2012 operating systems
• Active directory: Domain Controllers, Security Groups, Users...
• Firewall configurations, networking principles and windows security
• MS SharePoint 2013 server development
• Supported end-users with minor issues and managed the Help Desk Management Console and Service portal (Service Manager 2012)
• Managed Facility Support Computers used to diagnose and develop industrial control systems software
• Proficient in networks and database management for an industrial facility
• Remote support of end users with network related issues
• Maximized network performance by monitoring performance, troubleshooting network problems and outages and scheduling upgrade
• Established networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standard
• Ability to effectively prioritize and execute task in a high-pressure environment
• Working knowledge of VPN connections
• Handled service desk calls/e-mails professionally
• Involved with team in multiple IT Projects
• Installed and maintained hardware and/or software
• Do performance tuning
• Performed backup/recovery using Symantec NetBackup Administration
• Performed of users scheduled incremental, differential & full backup
• Interacted with end users to fully utilize HW resources
• Monitored software licenses
• Trained end users
• Maintained Windows Exchange Server and Domain Controller
• Created, deleted and assigned roles of domain users as per company policy
• Checked update virus definition files
• Troubleshoot all problems related to LAN, Wi-Fi & Hardware
• Installed, administrated & maintained various software & hardware devices in networked environment
• Monitored the company IT Infrastructures to ensure continuous service availability
• Performed other assigned duties that contribute to the company’s mission and objectives
• Printer Setup/Troubleshooting
• Kept the IT equipment inventory up to date on SharePoint
• Verified that only licensed and approved software is installed on computers/laptops
• Created IP/SIP Extensions using AVAYA IP Office and Sit Administration
• Configured IP/SIP phones
Microsoft Office Software and the internet.
Handle service desk calls professionally.
Handle service desk e-mails professionally.
Takes responsibility and thinks about a task in terms of objectives and time to complete.
Expert for printers maintenance.
English & Arabic (speak, read & write).
Install and maintain hardware and/or software.
Do performance tuning.
Perform backup/recovery.
Troubleshoot and repair equipment.
Supporting End-Users with MS Windows OS, MS Office tools, software application, Hardware troubleshooting by finding solutions and rectifying. problems and software updates.
Interact with end users to fully utilize HW resources.
Answer help-desk contacts.
Provide inventory management/record keeping.
Monitor licenses.
Do simple system administration, e.g. adding end users.
Train end users.
Coordinate with other information systems resources.
Associate Degree
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