Total Years of Experience: 14 Years, 2 Months
August 2016
To Present
Operations Manager
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at Abu Khader Group
Location :
Jordan - Amman
• Administrate Intelligent Transportations system for Amman transportation project.
• Manage Tendering process from inquiry receipt until ordering.
• Managing assembly production line for super structure vehicles like: Ambulances,
Firefighting, Arial platform, Garbage compactors and other machinery systems.
• Organize the maintenance and after sales services schedule.
• liaising with buyers and marketing and sales staff
• Build and develop client relationship.
• handling customer complaints or any major incidents
• Manage Tendering process from inquiry receipt until ordering.
• Managing assembly production line for super structure vehicles like: Ambulances,
Firefighting, Arial platform, Garbage compactors and other machinery systems.
• Organize the maintenance and after sales services schedule.
• liaising with buyers and marketing and sales staff
• Build and develop client relationship.
• handling customer complaints or any major incidents
January 2013
To August 2016
Customer Service Manager
at Alruqee Technical Services (Trumpf Saudi Arabia)
Location :
Saudi Arabia - Khobar
• Managing service branch and technical support for one of the biggest leading industrial machinery trading companies in KSA.
• Planning installation process for new machines and equipment in site.
• Supervise and control work load of service team to ensure customer satisfaction while
achieving the branch sales target.
• Liaising and communicating with suppliers on a regular basis.
• Ensuring all Warranty claims to suppliers are submitted in a timely basis.
• Handling Service Contracts and manage deliveries.
• Ensure that revenue targets are met in both services and spare parts as per the budget
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
• Planning installation process for new machines and equipment in site.
• Supervise and control work load of service team to ensure customer satisfaction while
achieving the branch sales target.
• Liaising and communicating with suppliers on a regular basis.
• Ensuring all Warranty claims to suppliers are submitted in a timely basis.
• Handling Service Contracts and manage deliveries.
• Ensure that revenue targets are met in both services and spare parts as per the budget
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
March 2012
To December 2012
Service Team Leader
at Alruqee Technical Services (Trumpf Saudi Arabia)
Location :
Saudi Arabia - Eastern Province
• Ensure that revenue targets are met in both services and spare parts as per the budget
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
January 2010
To February 2012
Service Engineer
at AL-Etefaq For Mechatronic System Company
Location :
Jordan - Amman
• Diagnosing breakdown problems.
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Maintains and modifies Control Systems (PLC, Microcontrollers and control panels) implementations including operation & maintenance procedures.
• Designing and developing new control systems.
• Prepare, offer and conduct preventive service agreement for customer machine and production line
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Maintains and modifies Control Systems (PLC, Microcontrollers and control panels) implementations including operation & maintenance procedures.
• Designing and developing new control systems.
• Prepare, offer and conduct preventive service agreement for customer machine and production line
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