Senior Manager - Key Accounts
Malath insurance & Re Insurance company
Total years of experience :19 years, 8 Months
manage and serve the major accounts
Head of motor claims department
•Dealing with clients and customers, developing ongoing relationships and providing outstanding claims service.
•Monitor motor TP loss ratio and control claims expenses to uphold profitability of motor portfolio.
•Manage customer interface through the claims centers to maintain customer satisfaction.
•Manage and control the TP claims processed by the claims centers in accordance to motor policies and procedures.
•Manage the claims centers to contain repair cost by accurate assessment of damages and negotiation of estimates through surveyors.
•Coordinate with Motor Claims Manager and ensure cooperation and process integration.
•Gather, update and record relevant information, regulations, documentations, publications and statistics of significance and keep management abreast of related developments.
•Receive due amounts for recovery and send them to recovery authorized person for settlement.
•Coordinate with the other units and ensure cooperation and process
•integration. Prepare technical’s reports for TP claims (loss ratio, monthly boardroux and any other reports).
•Handle customer claim request(s) - Family and/ or General Takaful
•Provide customers with claim solutions to their enquires related to their plan(s).
•Receive and report through the appropriate channels any client complaint. Review and ensure the accuracy of Monthly and weekly reports
•Observe and integrate the SABB Takaful Customer Care Charter
•Ensure the opening of claim file according to SAMA regulation and Sabbtakful claims Manual
•Ensure the claim coverage and deductibles are assessed.
•Manage and review Reinsurance agreement
•Coordinate with U/W and legal dept if required
•Ensure Issuance of acknowledgment letter to client in timely manner
•Follow up with the Loss adjuster.
•Coordinate with SOS and maintain the agreement and manage loss adjusters.
•Ensure accurate claim reserves.
•Prepare Monthly Credit Shield monthly invoices
•Send quarter Loss Advise to HSBC.
• Manage Motor claims processing including assessment, approval, follow up and settlement and ensure the adherence to claims procedures and provide customers with satisfying services.
• Lead Claims Executives to inspect and negotiate repair and replacement coast estimates with services providers to secure best possible settlements.
• Manage workload, supervise and assess the performance of Claims Executives and provide required support.
• Ensure the adequacy of claims reserves and review and follow up with Claims Operation Executives on Outstanding claims to expedite proper update or settlement.
• Manage Claims external/internal complaints and resolve operational impediments and follow up and liaise with respective regional claims center on technical and operational functions.
• Monitor motor claims expenses and to maintain loss ratio within acceptable parameters.
• Coordinate with the other units and ensure cooperation and process integration.
• Communicating strategic plans, goals, objectives, assignments, and actionable events to the team—including deadlines and timeframes for completion as well as distributing the workload.
• Coordination on the job training to new employee.
• Keep in touch with the status and progress of work.
• Monitoring the status of work and identifying and solving problems.
• Coaching the team in problem-solving methods, work methods, and in consensus-building activities, and training or arranging for the training of team members in skills, methods, and techniques necessary for completing individual and team tasks.
• Making recommendations for performance appraisals.
• Provide the team with a vision of the team objectives.
• Motivate and inspire team members.
• Strive for team consensus and win-win agreement.
• Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.
- The Same job description of claim services executive with more authority.
- Once the claim is reported, check the policy terms and conditions and validity of period of insurance.
-following with the client for missing documents and to obtain delivery of the vehicle to workshop .
-Verifying all information should be entered and to update them in the system.
--checking the claim documents such as Police Report, Driving License, Vehicle Registration, Repair permission, updating claim reserve and taking the needed action accordingly :
*Approval :
In case of the vehicle going to be repaired at one of Tawunyia approved Work Shops.
*Authorization:
In case of the client wants to repair his vehicle by his own/under his responsibility.
*Total Loss:
In case if we can’t repair the vehicle for an Economical or a Mechanical reason a total loss letter will be sent to the client with a specific requirements.
*Rejection :
In case of the client breach the policy terms/conditions.
ACII
LOMA
•I have finalized the first year from Master of Business Administration program (MBA) .
Professional insurance certificate ( PIC )