Director of Facilities and Assets Operations Management
PIF
Total years of experience :20 years, 4 months
Confidential projects
Al Huwilat Mall - Jubail
Al Dafii Center - Jubail
Rimal mall - Riyadh
Masharif Hells Center - Riyadh
Masharif Center - Jeddah
Jameaa Mall - Jeddah
Roshan Mall - Jeddah
Aliat Mall - Medina
Dana Mall - Yanbu
Sharee Center - Makkah
Setting a standard procedure for FM department:
This standard will focus upon six key comparators all of which will be of value to what we are trying to do. They are:
1.Financial:
• Zero-based budget planning
• Re-study, analyze and identify caps of overspending in past years. Standardizing spending percentage at fixed one of total revenue of all malls
• A monitoring and control procedure of approved budget spending during operations.
• Forecasting process and procedure.
2.Environmental
• Environmental sustainability assessment and how to improve.
• Energy consumption and saving plans
• Waste management.
• Sustainable design standards.
3.Quality:
• Prepare and implement a standard SLA for all service agreements.
• Standard KPIs and monitoring procedure
• Improved safety, health, well-being and productivity of workforce
4.Satisfaction
• Indoor customers - Tenants
• Outdoor customers - Visitors
• Improved Customer satisfaction measurement standards based on:
• satisfaction is merely the result of “things not going wrong” satisfying the needs and desires of the consumer
• Satisfaction-as-pleasure
• satisfaction-as-delight
• Customer evaluations of the quality of goods and services
• Communication with customers
• Loyalty of customers
5.Productivity
• Improve maintenance planning and Technology integration
• Improve procurement policy and ensure proper and efficient flow of materials
• Identify and improve methods appropriate for measuring the direct productivity of facilities management Overhead cost planning
6.Renovating 4 malls:
Directly responsible for a major renovation projects in 4 operational malls across the portfolio (Planning, budgeting, design phase, Tendering-pre-qualification and selection Implementation, Testing and commissioning and Hanover to the operations team.
7.Retail delivery:
With Over 1000 shops across portfolio my main responsibilities were focused
on 2 parts:
Enhance and upgrade the look and feel up to latest standards if ongoing lease agreements shops deliver the new tenants fit out at the maximum technical and look and feel standards. Prepare and improve the fit-out guidelines malls-wise.
Delivering 3 cinema locations in our malls. (Feasibility study, design, planning, and construction)
Achievements in Business development:
Three malls renovation with a total budget of 10.5M $
Leading and presenting three investment opportunities for commercial and mix-use projects to company across the Kingdom.
Galleria Mall - Jubail industrial city.
Al Ferdous compound - Khobar.
Three towers | offices - Khobar.
Al Noor apartment - Khobar.
International schools building - DMM.
Commercial compound - DMM.
Warehouse - DMM.
Achievements Summary:
Follow-up with the consultant and project management to ensure implementation of works in accordance with the approved design.
Setting standards, procedure and action plan to finalize the stage of testing commissioning for the project.
Soft and Grand opening of the mall events.
Mall identity and way finding project.
Design and implement energy management program of company properties.
Building and maintaining a strategic relationship with local authority | Royal commission.
Achieving 70% occupancy of mall leasing in the first year.
Maintaining not less than 75% occupancy of the compound, apartment, and offices for 3 years.
Reduced the time required to respond to customer requests and improved customer satisfaction by providing front-line counter staff with the skills, and knowledge authority needed to resolve customer inquiries and complaints.
Reduced duplication and enhance the re-usability of test suites by improving testing and planning through the implementation of discussion forums which enabled team members to share knowledge and identify areas for improvement.
Achieving 15% saving in 2017 - 18% saving in 2018 of business budget.
Al Qasr Project
Achievements Summary:
- Achieving 50% occupancy of mall leasing in the first year.
- Supervision 122 out of 450 shops fit out from the day on till opening.
- Developing and implementing strategic operations processes and procedures.
- Managing service providers' contracts to maximize efficiency and realize substantial revenue growth.
- Running for three years with saving in the budget not less than 10%.
Brands I worked for:
Office Depot, Claris, H&M, and Boots
Achievements Summary:
-Significantly reduced staff costs and improved productivity by improving the administrative procedures which reduced the administration workload.
-Increased employee productivity and the overall efficiency of the unit by introducing processes and procedures that eliminate duplication and reduce the time to complete month-end reports.
-Reduced employee absenteeism to less than 2% and eliminated non-genuine sick days by designing and implementing a “no-fault” absenteeism program that rewarded employees with lump-sum payouts of unused sick leave for the year.
Achievements Summary:
- Contributed substantively to a high level of patron loyalty through my interpersonal skills, length of service, personal presentation and my understanding of the personalities, preferences and expectations of customers.
- Helped increase profits by devising and recommending a variety of promotions and customer incentives which significantly increased patronage.
- Increased profits by 10% in a highly competitive environment by focusing on the less price sensitive customer segments who valued service, which eliminated the need to use price as a mechanism for securing new business.
- Reduced employee turnover by 20% and significantly increased productivity by introducing a performance management system that recognized contribution.
finance and banking