Senior Manager - Human Capital Operations
Royal Commission of Makkah City and Holy Sites
Total years of experience :10 years, 11 Months
- HR general reports (Headcount, Saudization, and Tracker) on a weekly bases as well as updating the portal for all the team to use it in their day to day operation work.
- Assist in processing the daily transaction of the all operation section across all the HR section (Compensation & Benefits, Employee relations & services, Learning & development and Government relations).
- Draft HR general announcement. (Employment Changes, Offers, Holidays, policy and procedure).
- Assist in creating some of the critical policies & producers along with development of HR forms.
- Handling Contracts Renewals / Termination/Resignation process.
- Calculating the EOS as per the labor law terms.
- Medical Insurance, Adding, Deleting, Claim and upgrading classes with handling renewal of a medical policy.
- Employee leave management (review, audit, report and approve as per the policy).
- Assist in implementing the Employee Self Service (ESS) App to cover leaves, pay slips, attendance and employee profiles.
- Organizational Structure Changes and internal transfer between departments and communicating the changes with performing the required updates in the system.
- Employee financial transactions processing (Employee Loans - Employee salary advance request- Leave advance request- Employee expenses- Penalties deduction and calculation).
- Advertising and surveying for new benefits for all employees (Financial & non-financial).
- Matching the position with department Job Family in the job offer preparation stage in accordance to the internal Job Catalogue.
- Supporting HR various projects (workshops- presentations - Inductions- employee relations- Benefits).
- Offer and contract audit before hiring and obtain the approvals for it.
- Handling the disciplinary actions cases as per the Saudi bylaws and the labor law accordingly. And maintain a track record of all the offenses to report it on an annual basis.
- Assist in handling the Performance management evaluation system.
• Development of Probation Period evaluation forms and processes.
• Implementing a Performance Evaluation on monthly and quarterly basis.
• Assist in identifying Competences and KPIs related to each position in the organization
• Ensure proper and professional performance review between managers and employees
• Assist in monitoring and evaluating the process of Performance Evaluation, as well as taking the corrective action and changes if required in the process.
• Monitor and review an employee’s Performance evaluation, objectives and overall contribution to the organization.
• Advising Training department regarding required training for employees based on their Performance evaluation.
• Handling the recruitment process.
• Sourcing, head hunting, screening, interviewing and shortlisting the right candidates for the right positions.
• Building candidate database.
• Attracting candidates through job adverts, job Search engine (Bayt.com, LinkedIn, Gulf talent).
• Coordinating the Top Management interviews for senior level positions.
• Handling the TA tracker for the vacant positions, along with initiating the weekly meetings.
• Issuing Job Offers.
• Negotiating job offers with candidates.
• Handling customer complaints internally and externally with MCI.
• Following up with concern department on complaints.
• Communicating with factory regarding customer complaints.
• Presenting weekly complaint reports / monthly analysis for top management.
• Using Kerridge system for registering and reporting all the complaints.
• Investigating in critical cases.
• Searching and attracting new candidates for different positions:
• Searching for new candidates through:
1. Universities.
2. Colleges.
3. Adverts in the internet.
4. HRDF system.
• Handling HRDF system, and preparing contracts for new joiners.
• Participating in several HR projects :
1. Preparing a presentation on the company for new employees.
2. Presenting the company in several Career fairs.
Customer Service
Studied the following courses: • Career Development (Strategy) • eCommerce • Business Management & Decision-Making Process • Managing Supply Chain. • Principles of Marketing • Business Accounting • Drafting: The art of Effective Business Communication • Global Leadership • Advancing Career Development • Strategy in Action • Project Development and Control • Purchasing and Procurement • Managing Business Responsibly