Total Years of Experience: 19 Years, 2 Months
November 2011
To Present
Senior IT Analyst
at ADIA
Location :
United Arab Emirates - Abu Dhabi
• Responsible for the day to day duties of the Information Technology services.
• Analyzing existing IT Systems, and administration of various windows / citrix servers including active directory, SCCM and exchange.
• Managing BMC Remedy issues, troubleshooting and resolving within the time frame.
• Development of a comprehensive test plans to ensure that systems and programs are tested and debugged.
• Working intensively with regulators, major hardware/software providers and third-party providers on direction of their offerings and challenges.
• Determining the new technology requirement and working on the implementation of the new system such as Asset or Print server.
• Development and managing of Unified Communications resources such as Polycom systems, Blackberry Enterprise and Cisco Call manager.
• Create and maintain documentation as necessary for operational and security audits.
• Migration of many systems to virtualised VMWare environment and troubleshooting server issues, file storage, user access, operating systems, peripherals, and software applications for the company.
• Analyzing existing IT Systems, and administration of various windows / citrix servers including active directory, SCCM and exchange.
• Managing BMC Remedy issues, troubleshooting and resolving within the time frame.
• Development of a comprehensive test plans to ensure that systems and programs are tested and debugged.
• Working intensively with regulators, major hardware/software providers and third-party providers on direction of their offerings and challenges.
• Determining the new technology requirement and working on the implementation of the new system such as Asset or Print server.
• Development and managing of Unified Communications resources such as Polycom systems, Blackberry Enterprise and Cisco Call manager.
• Create and maintain documentation as necessary for operational and security audits.
• Migration of many systems to virtualised VMWare environment and troubleshooting server issues, file storage, user access, operating systems, peripherals, and software applications for the company.
April 2010
To November 2013
IT Coordinator
at Petrofac Emirates LLC
Location :
United Arab Emirates - Abu Dhabi
• Managing Windows Servers, File Servers, Different Application Servers, Proxy Servers, Print Server, Help Desk and Inventory Management Server (KZAsset), Backup Server, (Active Directory, DNS, DHCP, etc.).
• Configured Polycom VSX, HDX and troubleshoots of various conferences, performing test sessions prior the conference and the operation of the Polycom equipment (VSX, MGC, HDX 7000-9000 Series)
• Implemented an improved inventory system, print management solution for the organizations.
• Responsible for IT hardware, software licenses and annual maintenance (AMC) procurement.
• Supervising activities by scheduling work assignments, setting priorities, and directing the work of support team to meet the SLAs.
• Coordinate with IT Manager / Clients on areas covered to include performance reports, service improvements, quality and processes
• Prepare and process various records, reports and related systems written documentation for justifications, status reporting, etc.
• Auditing / monitoring security logs, creating security policies, handling data center activities and taking back up.
• Research new technology needs for the department and develops standards or procedures for computer systems operations
• Implementing recognized Project Management Methodologies throughout all project phases including project selection and planning best practices.
• Configured Polycom VSX, HDX and troubleshoots of various conferences, performing test sessions prior the conference and the operation of the Polycom equipment (VSX, MGC, HDX 7000-9000 Series)
• Implemented an improved inventory system, print management solution for the organizations.
• Responsible for IT hardware, software licenses and annual maintenance (AMC) procurement.
• Supervising activities by scheduling work assignments, setting priorities, and directing the work of support team to meet the SLAs.
• Coordinate with IT Manager / Clients on areas covered to include performance reports, service improvements, quality and processes
• Prepare and process various records, reports and related systems written documentation for justifications, status reporting, etc.
• Auditing / monitoring security logs, creating security policies, handling data center activities and taking back up.
• Research new technology needs for the department and develops standards or procedures for computer systems operations
• Implementing recognized Project Management Methodologies throughout all project phases including project selection and planning best practices.
November 2007
To February 2010
Technology Administrator
at TAQA - Abu Dhabi National Energy
Location :
United Arab Emirates - Abu Dhabi
• Coordinating within IT and other departments in all aspects of computer and systems event.
• Providing Supervision and Specialized in troubleshooting of clients, assisting the staff with other administrative tasks such as tele/video conference meeting.
• Coordinating with the network team to identify, trouble-shoot & isolate issues related to IP/ISDN network for Video Conference.
• Managing user’s accounts on Webex, DMS (OpenText), Active Directory and RIM server. Consulting with users to identify better enhanced solution and requirement.
• Performing senior operator and systems administrator duties on assigned computer systems
• Conducting data system studies and preparing documentation, Service Agreements (SLAs) and specifications for proposals, LPOs, procurement, etc.
• Taken project responsibilities to achieve the goal in time, worked on organization’s development and objectives.
• Providing Supervision and Specialized in troubleshooting of clients, assisting the staff with other administrative tasks such as tele/video conference meeting.
• Coordinating with the network team to identify, trouble-shoot & isolate issues related to IP/ISDN network for Video Conference.
• Managing user’s accounts on Webex, DMS (OpenText), Active Directory and RIM server. Consulting with users to identify better enhanced solution and requirement.
• Performing senior operator and systems administrator duties on assigned computer systems
• Conducting data system studies and preparing documentation, Service Agreements (SLAs) and specifications for proposals, LPOs, procurement, etc.
• Taken project responsibilities to achieve the goal in time, worked on organization’s development and objectives.
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