Project Manager
STC
Total years of experience :27 years, 0 Months
• Responding to tenders and requests for information in a timely manner.
• Managing project development from initiation to closure.
• Work with project and stakeholders to complete project on Budget and exact deliverables.
• Clearly communicate expectations to team members and stakeholders.
• Reporting to stakeholders with progress updates and manage their expectations.
• Management of payment negotiations and financial settlements with vendors.
• Papering the financial report for the IT sector and Cost allocations for Bus and Supports STC auditing activities.
• Maintains the vendor and service provider relationships from the contractual initiation and fulfilment perspective.
• Ensuring contract obligation compliance and maintaining a positive liaison between vendors and stakeholders.
• Human resource management, training planning and management, coordination of team building activities.
• Execute Projects as per EAI lifecycle stages.
• Provides on-demand/ periodic progress reports in line with standard project management practices.
• Conducting root cause analysis for integration projects and processes, and ensure resolving deficiencies.
• Monitoring compliance with department management policies, SLAs and common practices.
• Managing CRM project releases and constraints that may affect the release from Integration perspective.
• Ensuring integrity of data used for reporting and performs correction of information data sources when necessary.
• Defining projects scope for Integration, initiation and acquisition via RFI/RFPs and other STC compliant procedures.
• Presenting KAI to potential clients through direct communication in face to face meetings, telephone calls and emails.
• Responding to tenders in a timely manner and ensuring all sales opportunities to KAI are captured and explored.
• Effectively interact with concerns departments’ team ensuring they are correctly briefed of all aspects of the RFP.
• A positive and determined approach to researching and analyzing new business opportunities.
• Managing project from initiation to closure, ensuring the scope and project plans are in line with the business needs .
• Reporting to stakeholders with progress updates and manage their expectations.
• Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms
• Management of the implementation for the pre and post launch of Argaam services in the GCC market.
• Developing project plan within given constraints and delivering reports to the stakeholders in timely clear fashion.
• Development of Argaam team including performance reviews and creating development plans for team members.
• Define project scope and deliverables that support business goals in collaboration with senior management .
• Design account-specific promotions in conjunction with the Sales Representatives.
• Conducted series of awareness that resulted in a 40% increase in registered members exceeding targets by 20%.
• Coach, mentor, motivate and resolve conflicts within project team members and contractors.
• In charge conducting SWOT and Gap Analysis for different customers.
• Prepare project plan, risk assessment, scheduling, testing plans, project milestones and deliverables..
• Developing partnership in the industry of IT, E-Learning, and strengthen relationships vital to the project success .
• Negotiating with MOE to release the amount of 7500k USD and securing a new project worth of 4 Millions USD.
• Managing the Design Team responsible for the LMS and evaluating deliverables to meets requirements and quality.
• Managing Event Teams overseeing the organisation of the forum from conceptualisation through to implementation.
• Preparing the forum proposal, project plan within given constraints and delivering reports to the stakeholders.
• Develop schedule contingency plans, deadlines and milestones for all stakeholders and resources.
• Contacting, filtering and negotiating agreements with the production companies through assessment and selection stages resulting in the appointment of PICO production house to set up the Studio in Grosvenor House.
• Sourcing over 140 key industry contacts from Media and Academia including representatives from the Gulf and across the Middle East. this was achieved in less than 3 days due to production deadline issued by Al Arabiya TV.
• Handling two of the biggest Microsoft accounts in the Eastern Province in term of their technical complexity.
• Delivering seminars on the technology in proposed solutions to Clients and Present project milestones.
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered.
• Investigate and answer clients’ questions and Train clients on use of delivered work.
• Managing the team of Systems Engineers to ensure service and policy standards were met.
• Ensure (SLA) agreement is maintained by outsourced contractors responsible for delivering IT support.
• Heavily involved at managerial level in migration of ARAMCO corporate email system to Exchange 2000.
• Developing a process to ensure accuracy of responses and consistency across Help Desk employees.
• Actively tracked and followed up with team on trouble tickets, reducing average response time by 30%.
• Delivering short courses and demos to other divisions to promote the Remedy Sys, Exchange 2000 and MS Office.
• Training MoE staff in self-development skills such as NLP, Effective Communication Skills & Principles of Management
• Strengthened relationships with partner departments to facilitate more effective working practices and highlight benefits of soft skills as well as technical training to Managers.
• Designing and running technical courses in the usage of e-mail and internet, network and facilities on the network.
