Abdul Rehman Mughal, Sr. Manager: Technical Operations

Abdul Rehman Mughal

Sr. Manager: Technical Operations

RAK Free Trade Zone Authority

Location
United Arab Emirates - Ras Al Khaimah
Education
Diploma, Certifiied Information Systems Auditor (CISA)
Experience
22 years, 7 months

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Work Experience

Total years of experience :22 years, 7 months

Sr. Manager: Technical Operations at RAK Free Trade Zone Authority
  • United Arab Emirates - Ras Al Khaimah
  • My current job since September 2012
Technical Support Manager / QMT at Ras Al Khaimah Free Trade Zone
  • United Arab Emirates
  • January 2005 to July 2012

Responsibilities include managing the Helpdesk of the IT department. Managing the Service delivery and support. Organizing and managing the team of people for support related affairs. Managing the top level support for $ 4 million converged network. Managing the IT Assets of the company, client relationship management, IT related recruitments, budgeting, technical assessment of the upcoming projects, Aligning IT with business needs/Targets etc.

System Engineer at Dolphin Air
  • United Arab Emirates
  • May 2004 to December 2004

I was incharge of the IT section. Job responsibilities: managing LAN/WAN, Managing the Window2003 Server, Backup operations, Hardware, Desktop support, providing support to both the branches via Phone/ online, etc. Was managing two branches of the company simultaneously.

Education

Diploma, Certifiied Information Systems Auditor (CISA)
  • at ISACA
  • December 2010
Diploma, ISO/IEC 20000:2005 Lead Auditor
  • at British Standard Institute
  • November 2010
Diploma, ITIL Expert in Service Managment
  • at OGC, UK
  • April 2010
Diploma, ITIL Service Manager Certification
  • at OGC, UK
  • July 2008
Diploma, Project Management Professional
  • at Execu Train
  • August 2007

Completed the PMP Course at Executrain. Dubai

Diploma, ITIL Service Managers Course in Service Support / Delivery
  • at Parity Training
  • March 2007

Took the training in ITIL Service Manager from Parity Training, London. UK. Delivered the Exams in July. Waiting for the results.

Diploma, ISO 9000:2000 Series Auditor / Lead Auditor
  • at SGS Gulf Limited
  • August 2006
Diploma, ITIL Foundations in Service Management
  • at ITIL House
  • June 2006

Took the training from ITIL House and certified myself in the same.

Diploma, Cisco Certified Voice Professional
  • at Synergy
  • December 2005

Took the training from Synergy dubai in Cisco Certified Voice Professional and later certified myself in October 2006.

Diploma, TRAINING IN VOIP
  • at CORVIT SYSTEMS
  • December 2003

Got training in the normal procedures of VOIP from the company i was working with.

Diploma, CCNA
  • at Corvit Systems. (Cisco's Premier Partner)
  • November 2002

CISCO CERTIFIED NETWORK ASSOCIATE

Diploma, MCSE
  • at Nicon Pvt. Ltd.(Microsoft's Learning Partner)
  • August 2002

Did the MCSE in Windows 2000 track and certified myself in the same.

Diploma, MCDBA
  • at Nicon Pvt. Ltd. (Microsoft's Learning Partner)
  • August 2002
Diploma, MCSA
  • at Nicon Pvt. Ltd. (Microsoft's Learning Partner)
  • July 2002
Master's degree,
  • at Cybernetics college of computer sciences.
  • June 1999

Did Masters in computer sciences with the major focus on Networking of computers. The specialization subject and research were directly concerned with the networking.

Specialties & Skills

Synergy
Management
Ms word, Power Point, Access, Excel.
Training of CCNP
Training of VOIP
Diploma in Electronic Circuits/Data Communication
Diploma in Computer Hardware Maintenance.
Negotiation and Client Management
Communication
Handling Stress and Pressure
Auditing

Languages

English
Expert
Urdu
Expert
Hindi
Expert
Arabic
Intermediate

Memberships

British Computer Society
  • Professional Member
  • June 2008
ISACA
  • Silver Member
  • January 2010