STRATEGIC PLANNING AND DEVELOPMENT MANAGER
CONFIDENTIAL
Total years of experience :20 years, 6 months
Develop Strategy & Project Portfolio
COMPETENCIES
Strong Relationship Throughout Business Functions Excellent Analytical Capabilities With Ability To Clearly Articulate Different Choices
Functional Leadership Experience In Business Core Functions
Business And Operations Modeling Analytical Thinking
Benchmark Analysis & Budgeting Identifying Systemic & Process Gaps
Experience In Corporate Planning And Digital Platforms Ability To Efficiently & Effectively Interface With And Manage Process Teams
DELIVERABLES
Develop strategy for a digital platform in alliance with sector and strategy
Perform benchmark and best practices analysis to advice client with best applicable benchmark to apply
Develop platform business model
Design platform value proposition
Develop detailed operating model including organizational structurer, processes, required technology, management system, vendor relations
Support leadership in preparing the supporting material required to arrive at Client's long-term aspirations
Develop operational budget
Support leadership to make strategic mid-term choices in realizing the long-term aspirations
Facilitate target-setting and initiative development processes performed during the strategic planning process
Initial contract JAN-MAY, re-joined in JUN on-demand till AUG2021
Digital platform strategy for Traditional & Modern Trade, which involves but not limited to solution architecture, UI/UX, digitalization & digitization including Mobile App, Backoffice, API’s, B2B eCommerce and Paperless implementation for increased efficiency. Launched the project within 90 days.
Core modules
1. CRM & VRM 2. SCM 3. Sales Operation 4. Route Optimization 5. Asset & Transport Management 6. Finance 7. Marketing (Merchandising, Planogram, Surveys) 8. BI 9. Targets
As Business Analyst, the value delivered is to driving innovations, facilitating change, reducing cost & risk of failures and integrating BI for quicker decision to c-level executives. In addition, the key player in identifying & justifying the need for change, creating digital transformation strategy & roadmap, lead the project through launch, translate business requirements to IT and dev teams, provides data-driven advice to project stakeholder(s), and maintaining documents like business requirements/rules, functional document, CI/CD, RACI matrix, SOW, change management, UAT procedures, training’s & user manuals, etc. Identifying and developing new opportunities.
As Project Manager, Coordinating with cross-discipline teams to assure that all parties are on track with requirements, deadlines, and schedules. Stakeholders collaboration to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing and summarizing relevant information. Establishing effective project communication plans and their execution. Facilitating CR's to ensure that all parties are informed of the impacts on schedule and budget. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful elements.
MANAGEMENT/LEADERSHIP/PMO
ICT Infrastructure & Enterprise Strategy Security/Policy, Best Practices, Analyzing, Elicitation, Articulate, & Roadmaps, Trainings/Workshops, Advisory to & Meeting with key stakeholders for easy in decision making, Designing/Reviewing SOW, R&D/Pilot Projects, Project Managers, Projects Allocation, Projects Pipeline, Portfolio and Scheduling/Rescheduling based on priorities, ROI, Appraisals and Promotions, Budgeting & Negotiation, Agile & Water Fall Methodology, Change Management, Risk Management, Updated with the new Technologies/Trends
NETWORK & CYBER SECURITY
DMZ, VLAN’s, Routing, Permissible & Deniable list, Secure Site-to-Site VPN & P2P Implementation, LDAP & Database User/Groups Accounts, Internal/External Port Scanning & Restriction, Data Security & Confidentiality, Secure Access to Servers, Application Accessibility, Group Policies, User Management, User Access Control, Enterprise Security and Risk Management, Physical Security, Enterprise Security and Data Governance based on local and International Compliance, Enterprise Information Security Framework & Standards (ITSM, ITIL, COBIT, TOGAF, NIST, HIPPA, GDPR, DPA, PIPEDA), Updating and Maintaining ISO and Security Standards, Firewall Implementations, Antivirus Antimalware Protection, Datacenter Security, SOC, Platform Security - Cloud Computing, IDS, IPS
BUSINESS ANALYST, DEVELOPMENT, CONTINUITY & DISASTER RECOVERY, BUSINESS INTELLIGENCE
ICT Infrastructure Road Map, Projects Initiation, B2B, B2B2C & B2C Implementation, Social Media/Digital Marketing, CPC, CPM and CPA, Campaign Optimization, Corporate Account & Product Management, Maintaining Audits, License & Service Renewals, Business functions, logics & process Documentation and Automation, SOW, BOQ, RFP, Vendor/Client & Customer Management etc.
Redundancies Servers, Networks & Security, Business Applications and Data Availability, Vendor & Client Management, Loyalty & Rewards, Dashboard Reporting, Charts & KPIs, Big Data, Mobile Dashboard, CRM, Backup and Restore/Recover Policy & Management, Business Resources Availability
CORE BUSINESS APPLICATION ERP, CRM, SCM & WEB SITES
Legacy client-server based conversation to secure Web-based using SSO, IAM, SSL, CDN, , SLA, SDLC, WebAPI’s, API Management, Scripting, Integration, Unified application for multiple branches, Branch/Location based filtration, Data confidentiality based on branch/location and user roles, SCM, CRM, Web sites team, Google Analytics, SEO, Ranking
DATABASE & DATA ANALYTICS
Migration from older version to the new version, Backup policies, Retention, Achieving & Recovery
Architecture Redesign, Primary Keys and Foreign Key Update, Creation of Views, Functions and Sequence, PL/SQL, Database security, IAM, User Roles, Access Permissions and Group Based Privileges, Centralization, Merging of multiple schemas into a centralized database structure with multiple scenario based filtration
DATA WAREHOUSE
DWH for Business Analysis and Intelligence for presenting meaningful information to the CXO stakeholders, ETL of raw data from different sources into a single platform for dashboards, KPI’s, Scorecards, etc.
ECOMMERCE
B2B, B2B2C and B2C Design and Implementation, Sales and Stock Analysis, Customer Reviews, Loyalty and Rewards, User and Product Story, Return/Exchange Policy, TC’s based on local and International Standards
COMMUNICATION AND COLLABORATION
Call Center Implementation, IP Phones, Webinars, Live video streaming
PHYSICAL SECURITY
CCTV Monitoring, Storing & Archiving, Access Control System
VIRTUALIZATION
Servers, Desktops, Storage, Backup/Snapshots, Customization, Templates, Cloning, HA etc.
MICROSOFT AZURE & EXCHANGE MIGRATION
Exchange Server 2006 to Office 365 Migration and Licensing based on User Roles, Active Directory Migration Windows Server 2008 to Azure for SSO, XP to Windows 10 Migration
Business Development and IT Manager
• Communicating with the management team, clients to find out the essential requirements
• Professional advice on requirements submitted by clients and confirming with the management team
• Detailed project plans involving stages as required
• Cost estimation, project budgeting, and project timeline
• Modification in plans as required
• Coordinating the project team and end users
• Agreeing costs, timescales, and standards be met and monitoring these through the project
• Coordinating with the management team, clients and end users for testing and applying changes as required before implementation
• Detailed evaluation of the project and project team before implementation
• Confirming the change over after implementation
• Providing up to date status to higher management
As a System and Network Engineer, responsible for the setup, configuration, and ongoing management of Facilities Network, Virtual Infrastructure, Windows/Linux Servers, PCs and storage infrastructure. Participates in the planning, design, installation, testing, and maintenance of the Network, Virtual Infrastructure, Windows/Unix-based systems that support Facilities and business functions of the company. Work closely with team members, as well as, collaborate with technical staff in different departments to provide timely and creative support of infrastructure development projects.
Roles & Responsibility:
• Maintain and support routers, firewalls, switches and load-balancers in WAN and LAN environments, concentrating on the data center, remote office access, and testing setups.
• Maintain and support namespace DNS, Active Directory, Exchange, WINS, ISA and DHCP.
• Maintain and support Virtual Infrastructure.
• Troubleshoot network and server performance issues.
• Maintain and support Active Directory, Exchange and backup administration.
• Extensive experience in Windows 2008/2003/2000/NT4.0 Servers.
• Experience in Active Directory, DNS, DHCP, File & Print Server, IIS Web Server, FTP, Terminal Server, RIS, RRAS, NAT, WSUS, Microsoft Clustering, Exchange Mail Server and ISA Server.
• Experience and Familiar with Virtualization technologies like installing, configuring, administering VMware 5.0 and later. Created and managed VMs (virtual server) and also involved in the maintenance of the virtual server.
• Experience in configuring VMware Host profiles to maintain consistency across hosts in clusters.
• Experience in adding NFS and iSCSI datastore to VMware hosts.
• Experience with enterprise backup systems and disaster recovery operations; familiarity with SAN technologies; vSphere5.0 implementation with shared storage fiber channel, ISCSI, NFS / VMFS strategies for performance and optimization.
• Experience in configuring VMware Fault Tolerance (FT) for critical applications.
• Experience in setting up VMware VMotion, DRS and HA for VMware Clusters.
• High understanding of resource management framework like creation resource pools, adding the VMs into resource pools, P2V, and V2V conversions by using VMware Converter.
• Design and implementation of global monitoring solution using Dell Open Manage.
• Good experience in monitoring the health status of multiple servers using SCOM and troubleshoot them for high availability.
• Good experience in working with end users and customers to resolve production issues.
• Good experience in troubleshooting runtime errors on Windows servers.
• Extensive working experience in setting up a cluster environment for Load balancing (NLB) high availability of Windows servers.
• Develop standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol.
• Document processes and enhance IT Knowledgebase.
IT Consultancy
IT Project plan, Budget and cost estimation, IT infrastructure planning, ITIL Helpdesk solution, Structured cabling CAT6/6A, Cisco Network LAN/WAN design/implementation, Active Directory plan, design and implementation, Antivirus Solution, Web server design and implementation using MARZ CMS, Linux based Application/Database Server installation/implementation, VPN connectivity, Virtualization solution, Thinclient deployment, Backup solution, Disaster recovery plan, Multifunction printers.
IT Coordinator
Coordination with ISP, network/solution providers, various vendors HP, Dell, Xerox, software’s, IT level 1 administrator and Application development/implementation team local/foreign. Third party implementation: CCTV, Access Control System, Building Management System, Sound/Public Address System, Master Clock, Fire Alarm and Fire Fighting, Power Distribution, etc.
Systems and Network Engineer
• VMware ESXi Host Server Installation, Configuration & Maintenance.
• Virtual Machines Installation, Configuration & Maintenance.
• Configured VMware HA, DRS clusters and capacity planning for new clusters.
• Configured FT for important VM's.
• Created resource pools and added VM's into the pools.
• Worked on ESX and VM storage issues and also coordinated with the storage admin team.
• Windows 2003, & 2008, Linux as well as Sun Solaris servers from VMware.
• Configuration of VMotion, vSwitch, and VLAN in VMware Virtual Center.
• Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
• Providing and maintaining user access in VMware virtual Center, configuring mail alert for any failure in HA, DRS, CPU, and memory.
• SAN space allocation for ESX servers host and Scanning and configuring LUN for VMware ESX server.
• Guest OS template creation and user account management.
• Updating documentation of the complete process.
• Build, configure and deploy VMware Virtual Machines and templates.
• Creating and managing multiple snapshots.
• Created an isolated virtual machine to test new software and application using VMware Player.
• Patching all VMware vSphere ESX (i) hosts using VMware Update Manager.
• Worked on Disaster Recovery Exercises for DR Plan for Production Servers.
• Analyzed and Implemented OS patches and hotfixes, as well as other OS configurations and updates, using
• Involved in creating vSwitches and created different port groups for different purposes.
• Developed technical notes and user guides for new software installations for end users.
• Provided 24/7 on-call support.
RedHat Enterprise Linux Administration
Monitoring: Processes and open files, Memory, Network and File system and Disk space usage; Troubleshooting DNS; Scheduling tasks; Database Administration MySQL; Network configuration and troubleshooting; Active Directory Integration; Intrusion prevention; Install Apache, WordPress and MySQL; Database backup/restore and monitoring MySQL.
Installation, maintenance and support of RedHat Linux Enterprise, Windows (2003/2008/) for file, print sharing, and AD LDS interconnectivity, High Availability RAID and SAN storage solutions such NetApp and Oracle Exadata, Networking protocols such as DNS/BIND, NFS, NIS, and LDS (in an Active Directory permission structure), Administration tools such as LSAT (Linux Security Audit Tool) and Puppet for security, management and hardening in an integrated network, Automating administrative tasks and procedures using Powershell, KSH, CSH or PERL scripts, Creation of virtual hosts and clients using products such as RedHat Virtualization, Citrix XenServer and VMware, UNIX and Linux Administration including Asset Suite & Exadata.
As consultant works in partnership with clients, advising them how to use information technology in order to meet the business objectives/overcome problems. Worked in coordination with various organisations/departments to improve the structure and efficiency of IT systems.
Helps in providing strategic guidance to clients with regard to technology, IT infrastructures and enabling major business processes through enhancements to IT.
Also provide guidance during selection and procurement as well as providing highly expert technical assistance, and responsible for user training and feedback.
Involved in sales and business development, business continuity, etc.
Works with organizations at all levels in order to maintain an overall corporate management information system which is the primary source from information gathered for policy and decision making at corporate level, Conducts feasibility studies and prepares reports, conducts stakeout studies and prepares project proposals, Interfaces with clients, end users in the design and implementation phases of the project and provides support to project development team, Prepares the user manuals, associated documentation, version controls, software version descriptions, document management and schedule backups of development and live system, Provides the support-advice, and business procedures necessary to maintain the integrity of data which originates within project baseline, Provides training to operational and staff personnel, Directs the work to subordinates, Provides project-related training to clients, Responsible for coordinating the development and production procedures to ensure the project can respond to a disaster so that the critical project functions can be resumed within a defined time frame, the amount of loss can be minimized, and any stricken facilities can be repaired or replaced as quickly as possible. This also includes coordinating the design, development, maintenance, and exercising (testing) of the overall disaster recovery plans for each critical functional area of the project, Play an active role in reviewing security testing also involved in Commissioning and Site Acceptance Tests.
Coordination with the client to fulfil IT requirement, Assisting the IT team to follow the Client IT Policies, Supervising the IT team to resolve the IT issues, Designing the OU structure for DC, Managing the DC group, enterprise antivirus and backup policies, Segregating the networks by implementing the VLAN’s in coordination with client, Creating and implementing a secured group policies on DC in coordination with client, Analysing the IT requirement and assessing the client for better hardware and software products, Written the following IT documents
1. IT Security Policy
2. IT Administration Procedure
3. Backup Restore Procedure and Test Specifications
4. Disaster Recovery Procedure and Test Specifications
5. OS, application and software installation procedures
6. Protecting the virtual servers using Marathon everRun 2G
7. SAT (Site Acceptance Test) Backup/Restore and Disaster Recovery
8. Configuring and Administering Windows Server 2008 DC
9. Main Servers and SQL 2008 Database Server administration
10. Backup/Restore and Disaster Recovery plans, procedures and testing
11. Equipment Register
Additional responsibilities
• Server’s virtualization and providing 0 (Zero) downtime.
• Provide physical servers redundancy.
• Ensure 100% data availability with 0 (Zero) loss of data even in case of physical server failure.
• Maintaining off-site backups.
• Upgrading the hardware without bringing down the servers.
• Backup scheduling for the following:
1. Application data
2. Application Configuration
3. Windows Registry
4. OS Imaging
5. SQL Database Backups
• Disaster Recovery duties
1. Risk analysis
2. Business impact analysis
3. Disaster recovery testing
4. Develops and maintains standards and procedures for disaster recovery documentation
5. Works with vendors of disaster recovery
6. Works with management to ensure that the organization is equipped with DR requirements
• Raid configurations
• Power configurations
• UPS configurations
Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, video conferencing, Develop and implement all IT policies and procedures, Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Recommend strategic hardware and software upgrades or replacements, Manage financial aspects of the IT department, including purchasing, budgeting and budget review, Manage IT staffing (locale/remote), including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions, Ensures that all departments/end-users are provided with quality systems, hardware, and software, also accordingly trained. Finally supervise the Maintenance of the equipment’s and applications, Integrates and setups client software, grant and maintain access rights, backups date and provides support for the different systems, Responsible for maintenance and backup of internal hardware and software. Develops suitable tools and interfaces, Responsible for maintaining and keeping the departments/end-users telecommunication systems running with minimal downtime, Prepare IT budget and monitor current expenses, Support of legacy desktops, laptops, and servers, Evaluate new hardware and software to meet departments/end-users requirements.
IT Coordinator & Team Leader
Supporting More Than 3000 Users In KFUPM, Dhahran
Installing, Configuring And Troubleshooting Windows 2000 (All Versions), XP, Windows 2003, Vista and Windows 2008, Configuring And Troubleshooting Windows 2000, 2003 and 2008 Active Directory, Implementing Group Policies, support for Oracle ERP end users.
Configuring and Troubleshooting Outlook Express and Outlook 2000, XP and 2007 on all windows platforms, Troubleshooting Network Problems Related To OS, Securing Profiles, Assigning Disk Quotas, Windows XP and VISTA Deployment, Setting up remote access, SQL database backup and restore.
Networking and Security
Installing, Configuring and Troubleshooting Cisco Routers, Switches, and Pix firewall, Configuring VLAN’s and Access Lists, Installing and configuring wireless access points, Subnetting, Installing and Configuring Network Printers and assigning print quotas, Configuring VPN, Installing and configuring ISA server
Additional Responsibilities
Solaris System Administration
Installing Solaris OS, Configuring Swap Slices/Files, Managing NFS Server and Client, Configuring RAID-0 and RAID-1, Mirroring Root File System, Configuring Authorizations, Configuring Solaris Zones, Administering User And Group Accounts, Managing User, Group And File Permissions, Installing Patches, Managing File Systems
Solaris Network Administrator
Configuring IP Network Multipathing, Configuring Static And Dynamic Routes, Troubleshooting Routing Problems, Enabling And Managing IPV6, Configuring IPV6 Multipathing, Configuring, Securing And Troubleshooting Primary and Secondary DNS Servers, Configuring And Troubleshooting DHCP And NTP Servers/Clients, Configuring Solaris IP Filter Firewall
Solaris Security Administrator
Monitoring User Logins, Solaris Auditing, Configuring And Managing Device, System And File Security, Identifying, Detecting And Protecting From Various Types Of Attacks, User And Domain Account Management With RBAC, Securing User Or System Files And Directories Using UNIX And ACL Permissions, Administering Solaris Cryptographic Framework, Securing NFS To Use Secure RPC, Configuring PAM To Use FTP, telnet, login, ssh, Configuring Solaris Secure Shell Authentication, Configuration Of Master KDC Server, Slave KDC Server, Swappable KDC Servers, Cross-realm Authentication, SEAM Application Servers, SEAM Clients, SEAM NFS Server, Securing KDC Servers, Troubleshooting SEAM, Administering Principles Policies And Keytabs, Familiar With SEAM Ticket And Password Management, Installing And Administering SunScreen 3.2, Creating And Managing Rules And Policies, Installing And Configuring High Availability, Setting Up Proxies, Centralized Group Management
Bachelor Degree in Computer Science Engineering
URL removed due to policy violation. Please contact support for further information.