IT Support Technician
Abu Dhabi Education Council (Reach Consulting)
Total years of experience :14 years, 6 Months
Work in Mohammed V University Agdal project.
1- Controlling and troubleshooting Servers.
2- Responsible for dealing with any networking related problem:
switches, infrastructure and servers.
3- Controlling Active Directory and profiles.
4- Setting up &Configuring Users mailboxes creation.
5- Technical trouble-shooting of employee’s email accounts.
6- Troubleshooting company network and computer devices.
7- Perform/verify daily backup.
8- Printers, faxes, copier, telephone and scanner configuring,
supporting, and troubleshooting.
9- Users PC Hardware/Software support and troubleshooting
10- Fixing & repairing theater devices (Projector, Speakers …).
11- Provide technical support for end users (teacher’s & students)
on all IT issues.
12- Work as Registration Officer.
1. Controlling and troubleshooting Servers.
2. Responsible for dealing with any networking related problem: switches, infrastructure and servers.
3. Controlling Active Directory and profiles.
4. Setting up &Configuring Users mailboxes creation.
5. Technical trouble-shooting of employee’s email accounts.
6. Troubleshooting company network and computer devices.
7. Perform/verify daily backup.
8. Printers, faxes, copier, telephone and scanner configuring, supporting, and troubleshooting.
9. Users PC Hardware/Software support and troubleshooting (more than 150 users concurrently & 8 locations)
10. Fixing & repairing theater devices (Projector, Speakers …).
11. Providing on-site technical support on workstations, PC’s and network hardware and software.
1. Technical trouble-shooting (Hardware / Software).
2. Laptop and PC's Maintenance (DELL).
3. Supporting all Microsoft operating systems and applications.
4. Install Drivers and components tools.
5. On-site Support (local traveling).
1. Student Union Head for information technology faculty in Ajman University(last 2 years). 2. Student Affairs member in Ajman University(5 years). 3. 2nd place in Internal Programming competition which was held by Ajman University of science & Technology.