Data Analyst, MIS
Cupola Teleservices Limited (CTS)
Total years of experience :7 years, 6 Months
Designation: Data Analyst / Senior Administrator Dubai, UAE
(Actual DOJ 16-Dec-2007 as MIS Officer- Overall 6 Years under CTS Sponsorship)
o Involved in setting up new projects for Database Management.
o Technical Coordination to develop new system integration for HRMS CRM for HR & Admin.
o Managing Client responsibilities, Handling SOP, Project Coordination, and Project Documentation
o Worked for various project industry; Banking, Electronics, Government, e-commerce, Airline, Ministry of Culture and Tourism, Payroll Management, Property, FMCG, Retail and Hospitality
Achievements:
Technical: Created successful process with error free and efficient timelines to meet targets & deadlines.
Operations: Increased productivity and sales volume for the team with accurate results.
HR Dept: Providing employee’s bio data with centralized system for HRIS. Awarded with the best support for Computer Management & IT Coordination. Awarded with best staff committee contribution
Accounts Dept: Automating transaction records for concrete figures.
Quality Department: Increased number of reviews and call grades process.
Outsourced by CTS
o Data analysis on Microsoft Dynamics CRM, followed by auditing, documenting and storage of data from time to time and ensure safe storage of data.
o Engaged in developing different technical systems with third party vendors for SQL, ERP / CRM
o Managing team’s, shift, voice and non-voice administration tasks
o Examine service levels, talk and wrap up time, and quality.
o Analyze trends and provide productive information to management to facilitate strategic decision-making.
o Tracking performance of processes / line of business.
o Generating data reports.
o MS Excel application automation for assistance to managers.
o Call analysis and responsible to answer any queries, complaints or suggestions to the call centre’s quality, productivity and staff turnouts
Worked with various projects and clients like RTA Salik, HSBC, Barclays, Fujitsu, UPS
o Periodic MIS reports.
o Assistant and Reporting to the Chief Operating Officer, HR Director & Finance Manager.
o Office & Administration Management
o Assisting operations and administration for ensuring smooth reporting to the management.
Cupola In-house Clients* MIS Officer Dec 2007 to June 2011 - 3.7 Years DOZ
*RTA Salik, HSBC, Barclays, HP, Fujitsu, Samsung.
ABN AMRO Bank, Dubai UAE 2 May 2007 - 18 November 2007 - 6 Months
Designation: Administrative Assistant (Temp Outsourced by Zeeland Marketing)
Job Description: o Reporting daily sales, Credit evaluation, case openings, Core banking system, Troubleshooting, MIS
o Compliance Department, Internal Control.
o Reporting fraud and delinquent profiles to the Head and reviewing for further clarification.
Outsourced by Zeeland Marketing
Job Description:
o Reporting daily sales, Credit evaluation, case openings, Core banking system, Troubleshooting, MIS
o Compliance Department, Internal Control.
o Reporting fraud and delinquent profiles to the Head and reviewing for further clarification.
PEPSI - Dubai Refreshments P.S.C. 15 July 2006 - 30 October 2006 - 3 Months
Designation: Data Entry Operator (Temp Position)
Job Description: o Uploading Data to Hand Held Devices
o Oracle - Data Entry
KEY SKILLS PERSONAL SKILLS COMPUTER SKILLS
• Exposure in Operations management, finance, HR Payroll, administrational and quality control.
• Proficient with the data management policies, procedures, and common technical tools.
• Confident with strong analytical skills.
• Effective advisory in planning and decision making abilities.
• Process Automation.
• Ability to work under pressure.
• Multi-tasked and self dependent.
• Personal implemented techniques.
• Prompt ideas and quick learner in technical field.
• Capability of taking 100% ownership.
• Active to adopt new environments.
• Self initiative in executing tasks with controlled activities.
• Expert in MS-Excel formulas, Macros and Visual Basic for reporting and data management.
• Professional in MS-Word for office process documentation.
• Highly Talented in MS-PowerPoint for presentable reports to management / clients.
• Exposure to latest software applications & frameworks like Nortel Telecom & Avaya IVR systems. .Net solutions, MS Dynamics CRM, MS Access DBMS.
• MS Publisher, HTML, Adobe Photoshop
o Uploading Data to Hand Held Devices
o Oracle - Data Entry
The Indian High School Dubai, UAE Valid UAE Light Vehicle & Motorcycle License (Valid till 14 March 2020)
BScIT Sikkim Manipal University, India (Completed in UAE) SSC (12th Grade) CBSE, Delhi Board, India (Completed in UAE)