IT Specialist
Alajeal Oil Services
Total years of experience :17 years, 10 Months
- Providing 1st level and 2nd Level helpdesk Support to all users in Head office and on site, remotely and by phone.
- Design procedures for the use of IT resources
- Advise management with the goal of making the appropriate IT decisions and choices
- Design, plan and execute training on the use of systems and networks
- Install and configure hardware equipment and software programs
- Oversee, track and measure system and network performance
- Perform troubleshooting and execute needed repairs
- Executing different maintenance activities when needed
- Review and develop security-related contract documents
- Work with other IT professionals to ensure upholding IT standards
- Perform other ad-hoc projects or tasks as assigned
- Managing and maintaining the company's technological equipment, such as computers, tablets, and smartphones,
- Participate in hardware and software evaluations/reviews and recommend purchases
Supervising the provision of technical support to employees and solving the
problems they face by following up on maintenance and repair work for major
hardware and software faults and based on employee reports.
- Installing and configuring computer hardware, software, systems, networks,
printers and scanners
- Troubleshooting system and network problems, diagnosing and solving
hardware or software faults
- set up new users' accounts and profiles and deal with password issues
- work continuously on a task until completion (or referral to third parties, if
prioritize and manage many open tickets at one time
- Monitoring and maintaining computer systems and networks.
- Providing technical support across the company (this may be in person, remotely
or over the phone)
- Setting up accounts for new users
- Providing 1st level and 2nd Level helpdesk Support to all users in Head office and
all sales center directly, remotely and by phone.
- Providing 1st level support for ERP System and if required forward it to Helpdesk
in Qatar.
- Visiting all the Sales Centers regularly to follow up IT related needs to benefit
day to day business
- Worked as an IT procurement on software and hardware side.
- Able to recommend ISP companies and follow-up with them on connection
issues. Also Keeping record of Internet Subscriptions and following up renewal
on time.
Managing Active Directory.
- Installed Complete Cable Network in site office of Western Mountain Power
Plant Project.
- Installed wireless network in site office of Ghadames, Zuwarh water pipeline
project.
- Maintaining Record of network Design, Computer Hardware Inventory &
Software Licenses.
- Responsible for implementing network policies framed by the IT manger.
WORK
Windows (7, 8, 10)
Windows Server OS (
- Responsible for corrective and preventive maintenance of Angiography Systems
and accessories including GE (General electronics) and Philips Angiography
systems.
- Responsible for troubleshooting and maintenance of Patient monitoring systems,
E.C.G, E.T.T, Ambulatory blood pressure monitors and Cardiac Ultrasounds.
.) focused in
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