Infrastructure Analyst
MUFG Bank Ltd
Total years of experience :46 years, 0 months
Active directory(AD) Services, supporting users and OU's
•Managed Group Policy Objects(GPO's) through out Active Directory(AD) Enterprise
•Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
•Experience in implementing, administering VMWare, ESXi, Hyper Converged Infrastructure.
•Provide 2nd and 3rd level support to helpdesk and client support teams via escalations applications, Operating Systems, Deployments and hardware issues
•Deploy, Configure, Maintain Microsoft Azure Cloud, M365 cloud platforms, Single Sign on, Multifactor Authentication.
•Identify resolves problems with Microsoft Server Production environment
•Installed important security and functionality patches to maintain optimal protection against intrusion and system stability.
•Assist with IT Infrastructure Team with BAU Tasks activities and Projects
•Monitor health of IT Servers, IT network and systems
•Identify and remediate issues before they impact production environment
•Manage and participate in release/deployment processes according change management procedure
•Liaise with regional IT Teams and external vendors where necessary
•Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
•Researched and resolved complex issues discovered during migrations.
Azure and Office 365 administration
•Packaging application and OS imaging and distribute patches to all applications and operating system
•Provide customer service to consumer s incidents and request for IT Issues
•Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues
•Monitored and maintained computer systems and networks
•Coached employees through day-to-day work and complex problems.
•Installed and configured computer systems.
organization and maintenance of Windows related technical, operations, and support documentation
IT activities to laptops, tablets and PDAs for corporate users.
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