Head of Managed, Support and IT Services
Benya
Total years of experience :25 years, 0 Months
Head of Regional Managed and Support Services Responsible for:
• As the Head of Regional Managed and Support Services, my responsibilities encompass managing and overseeing the delivery of Managed and Support Services across Egypt and the wider region.
• I am tasked with hiring qualified candidates who possess the necessary skills to manage customer environments across various technology streams, including Telco Cloud, Network Security Solutions, Data Center Solutions, and more.
• I work closely with my team to ensure that we meet and exceed customer requirements, fulfilling their needs and expectations.
• Furthermore, I support the Ministry of Public Business Sector Technology Infrastructure and Security Services for their ERP environment, and I am a team member for the establishment of the Benya Cloud Business Unit.
• In addition, I am heavily involved in the Ministry of Education's Digital Transformation Project, which involves overseeing the implementation of digital technologies across 2530 different locations, including the main data center and its associated NOC.
• I am also responsible for establishing sales awareness programs that enable our sales teams to offer our services to potential customers.
Benya Group IT Director responsible for:
• As the Benya Group IT Director, my duties involve creating and implementing the necessary IT strategy and plan for the organization.
• I am responsible for building the required capacity planning, developing the IT budget for all of Benya's companies, and maintaining the IT and security services for the group. Additionally, I am responsible for securing Benya's business environment using various security solutions.
• Overall, my goal is to ensure that Benya Group's IT infrastructure and services are efficient, secure, and up-to-date, enabling the organization to achieve its business objectives.
• Develop and implement IT strategy that aligns with the business objectives of the organization.
• Oversee the IT department and managing the IT staff, ensuring that they have the necessary resources and training to perform their jobs effectively.
• Develop and manage the IT budget, ensuring that funds are allocated appropriately and used efficiently.
• Develop and maintaining relationships with key stakeholders, including other executives, business partners, and vendors.
• Ensure that the organization's IT infrastructure is secure, reliable, and scalable.
• Implement new technologies and systems that improve the efficiency and effectiveness of the organization.
• Providing guidance and advice to the organization's leadership team on technology-related issues.
Benya Systems Customer Success Manager responsible for:
• My duties involve creating and implementing the necessary Customer Success strategy and plan.
Trainer and consultant as follows:
Teach Digital Transformation Strategist
ISO 22301 & ISO 27001 Auditor & Consultant
How to use Information Technology to suppress Economical Crimes for the Council of Arab Economic Unity, part of the League of Arab States
Digital Governance and its application on the electronic purchasing and budgeting for the Council of Arab Economic Unity, part of the League of Arab States
procurement reform, budget transparency and accountability, and digital service delivery
Digital Archiving and Information Security training for the Arab Training Center
Enterprise Architecture in the Digital Age Webinar in cooperation with "International Institute of Business Analysis- Egypt Chapter"
- ISACA Conference - Africa 2022 “How to plan for Successful and Secure Organizational Digital Transformation Journey”
- The ROI of Investing in Human Capital Conference “How to treat the Job Security concerns during the 4th industrial revolution”
2021
- EC-Council University "Digital Transformation: Between the Journey and Destination"
• Enterprise information security architecture role in fighting the “Infodemic” - “September 2020 - - Arab Security Conference
• Fight the “Infodemic” during the “Pandemic” - “October 2020 -
• Successfully established and led the Internal Systems Department within the Digital Transformation Sector.
• Facilitated effective communication and collaboration between the Internal Systems and Change Management departments.
• Lead digital transformation initiatives that drive innovation and growth.
• Leverage data and analytics to gain insights into the organization's operations and improve decision-making.
• Adopt new systems such as Business Intelligence, CRM and ERP.
• Ensure that the organization's IT infrastructure is flexible and adaptable, enabling the organization to respond quickly to changing business needs.
• Build and maintain relationships with key partners and vendors, including technology providers and consultants.
• Develop and implement strategies for cloud computing and hybrid IT, enabling the organization to take advantage of the benefits of cloud while maintaining control over its data and systems.
• Pioneered the development and launch of the first KPIs library in E-Finance.
• Lead the implementation and deployment of ERP systems: responsible for overseeing the implementation and deployment of the ERP system, including the coordination of the project team, managing the budget, and ensuring that the project is completed on time and within scope.
• ERP modules, including AP, AR, CM, Purchasing, and Inventory, for Oracle E-Business Suite R12.x.
• Spearheaded the successful launch of the Internal Requisition system, streamlining procurement processes.
• Managed the implementation of Oracle Business Intelligence (OBIEE 12.x) to enhance data-driven decision-making.
• Led the implementation of the Asset Tracking System, ensuring effective management of assets.
• Orchestrated the launch of the first HR portal, streamlining HR processes for enhanced efficiency.
• Ensure the ERP system is maintained and updated: responsible for ensuring that the ERP system is maintained and updated regularly to keep it running smoothly and efficiently.
• Manage the ERP system's performance and availability: responsible for monitoring the performance and availability of the ERP system and taking corrective action when necessary.
• Lead the training and support of end-users: responsible for leading the training and support of end-users, ensuring that they are familiar with the ERP system's capabilities and that they can use it effectively.
• Develop and maintain ERP system documentation: responsible for developing and maintaining ERP system documentation, including user manuals, procedures, and training materials.
• Collaborate with other departments: collaborates with other departments to understand their business requirements and identify opportunities to improve processes using the ERP system.
• Manage relationships with ERP vendors and service providers: manages relationships with ERP vendors and service providers, ensuring that they deliver quality services and support.
• Successfully implemented MS CRM to automate the Lead Management Process.
• Coordinated with Contact Center, IT, and PMO departments to launch the "Tax Authority" contact center CRM.
• Worked closely with the PMO to activate MS Enterprise Project Management and refurbish all business reports and dashboards.
• Led the Enterprise Architecture Initiative with ITIDA, ensuring effective alignment with business goals and objectives.
Head Of Project Management Office and doing the following:
• As the head of the PMO department at Raya Data Center, I spearheaded the successful launch of the Public Cloud service, which involved extensive planning and delivery.
• Additionally, I oversaw the planning and preparation of the Private Cloud service, ensuring that it was completed on time and within budget.
• To support these efforts, I determined the staffing requirements for the PM discipline, and was involved in interviewing, hiring, and training new employees.
• I also provided ongoing coaching and monitoring to ensure that all projects were implemented effectively, while coordinating with other department heads as required.
• As part of my role, I reviewed and approved projects' plans and activity reports, as well as other performance data to measure productivity and goal achievement.
• This allowed me to identify areas that needed cost reduction and program improvement, which I then addressed to ensure that we were always striving for excellence.
• As a leading Data Center provider in Egypt, I am proud to have managed the operations of multiple centers for renowned clients such as British Telecom, Mansour, Roushdi Pharmacy, AIG, Dupont, Danisco, Fawry, Mashreq Bank, Raya, Yahoo, Verizon, and many others.
• Our commitment to excellence is reflected in our certifications: we were the first Data Center provider in Egypt to achieve the ISO 20000 certificate, and we have passed the PCI audit with Fawry.
• We have also achieved the ISO 9001 and ISO 22301 certificates, and we continuously renew our ISO 27001 certification to the latest standards.
• My team designs and develops enterprise technology roadmaps, sponsoring key Data Center projects and reviewing the architecture and design of all enterprise solutions.
• We develop plans for new developments and assess the quality of designs and implementation of the enterprise roadmap and related projects, ensuring consistent support of business goals and alignment with the bank’s strategy.
• Our strategic initiatives include the implementation of the Enterprise Oracle for Raya Corp, enterprise-wide infrastructure, high availability, and infrastructure modernization.
• We have also achieved the Data Center Expert Certification, solidifying our expertise in the field.
• With our track record of excellence and commitment to innovation, we are confident in our ability to meet and exceed the needs of our clients.
• As the manager responsible for overseeing Raya's e-commerce operations, I successfully led the launch of the company's first e-commerce website, Rayashop.com.
• I managed all aspects of the e-commerce operations, including product deals, promotions, financial settlements, order logistics, website analytics, and financial planning.
• Additionally, I oversaw all digital marketing activities, including email campaigns, social media, and online advertisements.
• To ensure seamless integration between Rayashop.com and other systems, I managed all necessary integrations with the company's bookkeeping, retail, and ERP systems.
• In order to expand the company's reach, I played an integral role in launching the Algeria and Nigeria offices, as well as over 90 remote locations, including retail stores, maintenance facilities, distribution offices, and warehouses.
• Furthermore, I oversaw the company's infrastructure and connectivity, and played a key role in launching the retail management system and automating various business processes.
• Through close collaboration with business owners, I led efforts to automate all necessary business processes, including Nokia claims, HR, maintenance activities, call for action reports, and other integrations.
• As part of my role, I authored and maintained the IT architecture road-map, aligning it with business strategies and shareholders' directions.
• I also managed major IT projects, including planning, governance, and budgeting.
• Lastly, I designed IT solutions and their integrations in various areas such as CRM, billing, ERP, and others, ensuring a seamless and efficient IT infrastructure for the company.
Doctorate of Business Administration
NLP Practitioner & NLP Life Coach
Doctorate of Business Administration
TOGAF® Certification Program
is a vendor-neutral, cloud education program designed by Rackspace and industry analysts.
ISO 20000 Practitioner
ITIL Certification
•Advanced Management Program @RITI. 1. Understanding Business through Managerial Finance. 2. Creative Thinking & Effective Problem Solving. 3. Quality Management for Business Improvement. 4. Business Strategy for Leaders. 5. Marketing: A Key Success Factor. 6. Mastering the Sales Process. 7. Business in Global Context. 8. Developing the Leadership inside You.
Middlesex University UK. 2008 Degree: MSc Business Information Technology Thesis Title: Assess E-Commerce In Egyptian company
Microsoft Certified Database Administrator
Microsoft Certified Systems Engineer (Windows2000&NT4.0).
MCP+Internet.
FACULTY OF SCIENCE October 1997 Giza, Egypt Degree: Post Graduated course of Master Degree
FACULTY OF SCIENCE June 1996 Giza, Egypt Degree: Bachelor - Mathematics Mathematics Department