Key Account & Solution Manager
Huawei
Total years of experience :15 years, 10 months
Successfully leading RFP technical specifications and winning tenders,
designing high-level designs for planned projects, managing and developing
key accounts, improving customer relations, and product image.
• Supporting KOC on technical specifications for planned projects involving
Campus and Data center network, storage, Datacenters, and digital power.
• Maintaining continuous interaction and communication with customers for
healthy relationships and ensuring a first interaction on upcoming projects.
• Preparing BOQs and following up on delivery and order fulfillment.
• Supporting partners with marketing, package design and bundling with existing
services and portfolio, and GTM that aligns with their business goals.
Solutions - B2B Product Development & Management. JAN. 2021 - SEPT. 2022
• ICT Products Ownership and management
• Led the development and launch of new B2B products, working closely with
stakeholders to collect, understand, and communicate product requirements.
• Managed vendor relationships and negotiated contracts.
• Defined product business rules, pricing, and bundling by writing Service Description documents.
• Developed and executed product communication and Go to Market plans.
• Digital Business Support System Transformation project stakeholder.
• Restructured product configuration and setup to align with the new BSS
capabilities and features by writing Service Descriptions.
• Collaborated with IT, Finance, and service delivery teams to ensure compliance with organizational processes and requirements.
• Reviewed and guaranteed that UAT scenarios met business and product needs.
• Developed and implemented a migration plan to move products and client bases from the legacy system to the new BSS.
Marketing - B2B UAT & Product Development. AUG. 2020 - DEC. 2020
• Tested new products and services using UAT and ensured that the CRM setup was correct before launching the products.
• Developed Service and Product Description documents that met the Product Owner's requirements.
responsible for all engineering and technical disciplines that projects involve.
• Evaluate RFPs & tenders to find the best solution with the company’s line of products.
• In charge of performance management of vendors.
• Coordinate and update the stakeholders about strategy, adjustments, and progress.
Plan and conduct the training for the clients on various systems.
• Assess training needs: Organizational, Task & Individual assessments to create a targeted training and development program.
• Evaluate the training content provided by the vendors that relate directly to the learning objectives.
• Create the training schedule and timeline.
Responsible for communication with the provider Lumamedia International inc., including:
• The dealership contract revision and negotiations.
• Understanding the technology and applications.
• Pricing and projects planning.
Provide advice on the managerial methods and organization.
Conduct assessments and propose improvements to methods, systems and procedures in Operations.
Develop quality management and quality assurance standards.
Plan, study and supervise the founding and operations of establishing a local factory for the products.
Meeting with potential clients to introduce the products and fields of applications.
Work on the designs, animation, ideas, project requirements, pricing and implementation.
Provide the clients with samples prior to implementation.
Low Voltage Solution consulting including Fleet Management System, CCTV, Access control, Attendance System, RFID, Smart Home & Automation System, IT infrastructure Systems, find the products that are suitable for the market.
• Research and contact, international and local vendors and manufacturers for required products and solutions.
• Test and Quality Assure products before adopting them into our projects.
• Research & advice the best solution on project level to fulfill the client's needs and requirements.
• Write the technical proposal.
• Engage with the presale.
• Responsible for the provision of IT infrastructure services including desktop
• Applications, Local and / or Wide area networks, IT security and telecommunications.
• Development and implementation of new systems and processes centered on service delivery frameworks.
• ERP system project management¸ monitor the cost, calculate the number of resources for the project and deploy it for the project, design a comprehensive strategy for achieving successful outcome of the project, Responsible for developing a good relationship with the other business module owners, get inputs and communicate to the team member of the projects. End to End management and co-ordination of the project and responsible for the successful completion, Arrange all the facilities to the team who are working on the project, provide training support and extract the best out of the team. Solve complex problems which arise in the project and responsible for the outcome and finish the project with great quality and on time. Frequently reporting about the project to the stake holder and business module owners about the progress and process of the project.
• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
• Responsible for IT hardware, software and maintenance procurement.
• Assist in the development and maintain a disaster recovery plan for all Business Information Systems (BIS) in HMG Project Management.
• Provide staff training to both internal and business stakeholders, where required & appropriate.
• Assist in the development of HMG Project management Security policy and procedure.
• Actively apply, develop and identify common sense practical and business area concepts and issues. This includes all levels of security (technical, physical, procedural and administrative).
• Recommend, develop, and administer information technology policies and procedures to support the short and long term information technology, especially in the service delivery spectrum, needs of HMG Project management.
• Research new technologies in information technology and provide recommendations to the group to support the strategic direction of both the department and organization.
Solve and rectify technical problems, trained customers on HW to use the FMS system, Presale and technical presentations, find and research the local market's maturity for new products.
•Provide the pre-sale technical presentation and find the need of our solution in the targeted company.
•Provide the customers with the training on the FMS and the after sale support.
•I was honored to manage the project of KGL the contractor of the KOC for supplying them with the FMS for their automobile fleet.
•Discuss and provide KOC with the technology information and how it is best to implement to fulfill its needs through the pretender meetings.
•Made a Market study for its maturity to implement RFID solutions and received training on MOJIX Inc. RFID solutions.
.Assisted and helped in designing and finding solution on different projects.
•Setup networks and WiFi bridging (WAN).
•Install and setup security & alarm systems.
•Install and setup DVRs & the cameras (Coax & IP).
•Install and setup Fingerprint attendance and entry systems.
Researched, designed, wrote, and tested new software. Developed existing systems by analyzing and identifying areas for modification. Investigated new technologies. Created technical specifications and test plans.
•Design & Build SQL Database.
•Design & Build software interface using VB.NET.
•Design a flexible software to deal with different databases structures.
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