IT Sales Specialist
New Vision Systems
Total years of experience :11 years, 4 months
• Presales Engineer for Data Management Solutions.
• Approaching ministers in Kuwait government, Tendering and compliancy preperation.
• Establish new leads new companies, presenting all Solutions with live Demos.
• Solutions: Document management Systems and Archiving “ArcMate”
Correspondence and case management system “Tarasol”
Workflow System “EZIFlow”
• Managing all FO team departments, according to viva standards, processes and requirements.
• Providing penalty reduction solutions. Penalty calculation as per SLA and Daily Down-Time.
• Ensure all problem tickets are being managed and held within SLA with customer.
• Providing Cost reduction solutions.
• Crisis Management. Supporting escalations during critical outage. Preparing Major Incident Report.
• Responsible for the NOC problem ticket management end to end.
• Direct coordination with Back Office, Customer Service, Field Maintenance and upper management regarding network concerns, and all troubleshooting.
• In addition to my tasks as MW TX/Datacom FO Engineer.
• Monitoring and troubleshooting alarms and performance information on the 24x7 basis.
• Full Knowledge of Digital Microwave Communication Principles.
• Configuration, monitoring, troubleshooting of MW IP/TDM and all link Types of Huawei RTN900/300 Using U2000.
• Monitoring alarms of DATACOM NEs on DATACOMM U2000 software.
• Monitoring of internet traffic from ISP links, coordinating and following up with ISP’s during incidents.
• Perform Escalations and Notification to keep management and other business units informed during system outages.
• MW configuration and BTS configuration for Huawei
• LOS report and survey; All official reports. Accept any Telecom and transmission deployment
• Installation, commissioning and integration for new sites. Alarm testing.
• Preparing and submitting all MW PAT folders. PAT and Oil Clearance for new sites
• Taking VSWR and DTF readings using Site Master for new Sites as per VIVA standards.
• BTS swap from Nokia or Ericson to Huawei equipment. Installation: BTS’s RRU (indoor and outdoor solutions)
• Junior Drive test RF Engineer, Perform field testing and gathering log files using different equipment/drive test tools measuring the performance of signal coverage and quality of base station sites. Responsible for KPI’s monitoring.
• Analysis of drive test data. Determine, implement required changes and improvements based on optimization data.
Topics covered:
" Switching concept and techniques, PCM, functions of a switch, elements of the switch
" Operation and configuration of the Siemens switch including issues related to traffic, alarm monitoring
" Fiber Optics concepts and operation
" Outside plant hands-on
Graduated in honer list Ranked 5th in Lebanese officials 2007
Cisco Certificates: " September2010 CCNA1 Exploration: Network Fundamentals " February2011 CCNA2 Exploration: Routing Protocols and Concepts " August2011 IT Essentials (A+) PC Hardware and Software " August2011 CCNA3 Exploration: LAN Switching and Wireless " September2011 CCNA4 Exploration: Accessing the WAN