Adnan Ahmad, Customer Service Agent

Adnan Ahmad

Customer Service Agent

Kiosk IT System Trading (NT.Payments)

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Business Administration
Experience
10 years, 0 months

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Work Experience

Total years of experience :10 years, 0 months

Customer Service Agent at Kiosk IT System Trading (NT.Payments)
  • United Arab Emirates - Abu Dhabi
  • My current job since October 2019

- Facilitated communications through management of inbound and outbound customer calls.

- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

- Recommended products to customers and suggested other options if preferred product was unavailable.

- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Business Development Executive at Premier group of companies
  • Pakistan - Lahore
  • November 2017 to July 2019

- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.

- Developed short-term and long-term sales objectives and strategic plans to meet market needs.

- Collaborated with sales and marketing departments to support business objectives and client acquisition.

Business Development Executive at First Abu Dhabi Bank
  • United Arab Emirates - Abu Dhabi
  • March 2017 to October 2017

- Conducted cold- calls to prospect external lead sources and advance sales process.

- Evaluated current service needs and product satisfaction levels with established customers.

- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Customer Relationship Officer at Saudi Telecom Company - Stc
  • Saudi Arabia - Medina
  • July 2013 to August 2016

- Made customers aware of current and new programs and services.

- Managed customer relations on ongoing basis to maximize customer retention.

- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Education

Bachelor's degree, Business Administration
  • at University of Lahore
  • January 2013

Specialties & Skills

Customer Relationship Management
Business Development
Customer Service
Microsoft Office
MS EXCEL
MS POWERPOINT
MS WORD
Business Administration
Project Planning
Employee Relations
Procurement Planning
Interpersonal Skills
Project Management

Languages

Urdu
Expert
Arabic
Intermediate
English
Intermediate

Hobbies

  • Listening To Music
  • Current affairs
  • Traveling