AGNES SAMANTEI MURUGI KARIUKI

AKING CARE OF THE LPO’S AND IN AND OUT FOR THE RETAIL ITEM
• OFFERING NEW STAFF TRAINING MATERIAL AND NEW PRODUCT KNOWLEDGE TO THE STAFF.
• MAKING THE INVENTORY AND RECORDING IT IN THE SYSTEM FOR EVERY MONTH.
• MAKING THE DUTY ROTA FOR THE TEAM.
• BUILDING TEAM WORK ACTIVITIES FOR THE STAFF.
• UPSELLING PRODUCTS AND SERVICES TO OUR CLIENTS.
• RESEARCHING BILLING ISSUES AND SORTING THEM.
• MAKING SURE THE GUEST ACQUIRE SATISFYING SERVICES AND WARM WELCOME.
• TAKING CARE OF THE EVENTS N CATERING FOR THEM AS THE CLIENTS WOULD DESIRE.

• Making sales report for the day.
• Doing the stock inventory.
• Provide on the job training for the new employees.
• Research billing issues.
• Upsell products and services.
• Other duties as assigned.
• Provide customers with product and service information.
• Complete call logs and report.
• Recognize, documents and alert the supervisors of trends in customer calls.
• Recommend process improvements.
• Follow up on customer inquiries note immediately resolved.