Total Years of Experience: 11 Years, 9 Months
October 2017
To Present
Sr. Officer
at Bupa Arabia Insurance Co
Location :
Saudi Arabia
Determine and evaluate the needs of customers
- Propose plans that will meet the criteria through
developing and maintaining the best customer
experience journey.
- Ensure immediate and smooth insurance coverage
process by supervising and monitoring all pre-
authorization insurance-related requests in line with
insurance policies.
- Fulfilling customer inquiries about all policies
related to their contracts.
- Customize hospital long, inconvenient process by
implementing enhancements through kaizen method
to suit customer needs.
- Recover VIP customers and evaluate on-site
hospital services agents through outbound calls.
- Attend meetings and training programs to cultivate
a sold back round on insurance policies and train new
joiners although hospital staff .
- Assist customers in properly completing insurance
inquiries and intermediate between the customer and
the insurance company.
- Maintain all information and documents are
confidential to meet customers' expectations and
improve client satisfaction rates.
- Initiate KAIZEN project training for western region
delegates.
- Propose plans that will meet the criteria through
developing and maintaining the best customer
experience journey.
- Ensure immediate and smooth insurance coverage
process by supervising and monitoring all pre-
authorization insurance-related requests in line with
insurance policies.
- Fulfilling customer inquiries about all policies
related to their contracts.
- Customize hospital long, inconvenient process by
implementing enhancements through kaizen method
to suit customer needs.
- Recover VIP customers and evaluate on-site
hospital services agents through outbound calls.
- Attend meetings and training programs to cultivate
a sold back round on insurance policies and train new
joiners although hospital staff .
- Assist customers in properly completing insurance
inquiries and intermediate between the customer and
the insurance company.
- Maintain all information and documents are
confidential to meet customers' expectations and
improve client satisfaction rates.
- Initiate KAIZEN project training for western region
delegates.
December 2015
To September 2017
Accountant
at Fitaihi Holding Group Co
Location :
United Arab Emirates
July 2014
To June 2015
Back office assistant
at Red Sea Gateway Terminal Co
Location :
Saudi Arabia
Issue invoices to clients and reviewing the items
before submitting.
- Mentoring stock and make sure that the actual
inventory is matching internal system.
- Working on calculating profit margin of items
during discounted and regular sales period.
- Assist customers in tracking their shipments and
handling problems that may arise.
- Made daily, weekly, and monthly reports for VIP
companies to give more details about their
shipments.
before submitting.
- Mentoring stock and make sure that the actual
inventory is matching internal system.
- Working on calculating profit margin of items
during discounted and regular sales period.
- Assist customers in tracking their shipments and
handling problems that may arise.
- Made daily, weekly, and monthly reports for VIP
companies to give more details about their
shipments.
February 2012
To October 2012
at Trust Insurance brokers Co
Location :
Saudi Arabia
- Responsible for organizing client files and
providing them to the employees
- Assisted human resources and recruiting
teams and maintained office organization
providing them to the employees
- Assisted human resources and recruiting
teams and maintained office organization
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