Senir Director / IN Core
Integrated Telecommunication Company (du)
Total years of experience :22 years, 0 months
Career Highlights:
• Named as one of 25 Engagement Champions at du in 2014
• Graduated from du’s Leadership Program in February 2014
• Played a major role in defining the future strategy for du’s charging and rating systems
Key Profile: Supporting du’s top management in taking strategic decisions on charging and rating systems through knowledge of market trends, latest technologies, and financial feasibilities.
• Effectively addressing top management’s vision on telecom sector evolution through planning optimization.
• Setting up and managing departmental budgets based on both technical and business requirements.
• Negotiating high level network design with vendors and conveying recommendations to top management.
• Monitoring development of IN, CCS and IB sections and ensuring reporting and employee knowledge enhancement.
• Participating in international forums to gain exposure and implementing future telecom technologies and market trends.
Highlights:
• Graduated from Al Nokhbah Leadership Program in 2014.
• Deployed time & cost saving methods, designed to release the network from unnecessary processes.
• Supported the COO in taking critical decisions on strategic projects and vendor selection
Emirates Integrated Telecommunication Company (du), UAE
Senior Director / IN Core (Nov 2013 - date)
Key Profile: Supporting du's top management in taking strategic decisions on charging and rating systems through knowledge of market trends, latest technologies, and financial feasibilities.
• Effectively addressing top management's vision on telecom sector evolution through planning optimization.
• Setting up and managing departmental budgets based on both technical and business requirements.
• Negotiating high level network design with vendors and conveying recommendations to top management.
• Monitoring development of IN, CCS and IB sections and ensuring reporting and employee knowledge enhancement.
• Participating in international forums to gain exposure and implementing future telecom technologies and market trends.
• Graduated from Al Nokhbah Leadership Program in 2014.
• Deployed time & cost saving methods, designed to release the network from unnecessary processes.
• Supported the COO in taking critical decisions on strategic projects and vendor selection
Director / IN Core Network (May 2008 - Oct 2013)
Key Profile: Design of the Intelligent Network architecture; design of the Convergent Charging System's network architecture; design of the Interconnect Billing's network architecture; design and development of all prepaid and converged services; network design and interconnection of the charging and rating networks.
• Supervising projects, setting priorities to achieve set targets on CCS, IN and IB systems.
• Controlling network expansions of the IN and IB systems based on operations analysis.
• Participating in international forums to gain exposure and implementing future telecom technologies and market trends.
• Envisioning customer behavior trends, thus order changes on the overall structure of the charging system
Career Highlights
• Supervised the development of all Convergent Charging System, IN and OSC RFPs as per stakeholders’ requirements from both technical and non technical departments in du.
• Chaired the Convergence Charging project, designed to revolutionize the way du provides customer service in terms of charging and service bundling.
• Steered the design and optimization plan of the Intelligent Network system, handled pre-paid, post-paid, rating and voucher systems in du.
• Directed the Interconnect Billing section, designed to monitor and select best available quality and cost effective national and international routes.
• Managed the evaluation and development of telecom services on both IN and CCS.
• Handled usage of the IB system as a national and international traffic hub within du.
• Effectively managed budgets in excess of 70 Million Dirhams per annum.
Key Profile: Design of the Intelligent Network architecture; design of the Convergent Charging System’s network architecture; design of the Interconnect Billing’s network architecture; design and development of all prepaid and converged services; network design and interconnection of the charging and rating networks.
• Supervising projects, setting priorities to achieve set targets on CCS, IN and IB systems.
• Controlling network expansions of the IN and IB systems based on operations analysis.
• Participating in international forums to gain exposure and implementing future telecom technologies and market trends.
• Envisioning customer behavior trends, thus order changes on the overall structure of the charging system
Highlights:
• Member of Al Nokhbah Leadership Program, 2011 batch.
• Managed and controlled the software upgrade of the IN system to OCNCC 4.4
• Proposed and introduced the latest technology in all rating and charging networks.
• Enhanced the whole Intelligent Network and Interconnect Billing systems based on traffic & operational reports.
• Monitored design & optimization of rating engine (OSC), connecting all VAS network elements to the IN system through a more stable and accurate protocol.
• Member of Al Nokhbah Leadership Program, 2011 batch.
• Managed and controlled the software upgrade of the IN system to OCNCC 4.4
• Proposed and introduced the latest technology in all rating and charging networks.
• Enhanced the whole Intelligent Network and Interconnect Billing systems based on traffic & operational reports.
• Monitored design & optimization of rating engine (OSC), connecting all VAS network elements to the IN system through a more stable and accurate protocol.
Emirates Telecommunications Corporation (Etisalat), UAE
Manager / Core Services Development - Planning (VAS) (Jan 2007 - Apr 2008)
Manager / Core Services Development - Planning (VAS) (Jan 2007 - Apr 2008)
Key Profile: Tender evaluation and negotiation on the introduction of new Value Added Services in Etisalat's network; evaluation of all service related contracts from financial, general & technical perspectives; coordination between marketing, engineering & contract dept.; liaison with internal audit and external vendors.
• Instrumental in participating in each of Nigeria, Tanzania, Atlantis Group and Afghanistan tender evaluations to provide a full GSM solution in terms of Switching, Transmission, Radio, Services and Billing elements.
• Enhanced the CSDs project management process by developing mechanisms to facilitate easy communication between engineering management and other departments within the organization.
Career Highlights:
• Manager in the Core Services Development (CSD) dept. that governs the introduction of all value added services into Etisalat from both contractual and technical point of view.
Key Profile: Tender evaluation and negotiation on the introduction of new Value Added Services in Etisalat’s network; evaluation of all service related contracts from financial, general & technical perspectives; coordination between marketing, engineering & contract dept.; liaison with internal audit and external vendors.
Highlights:
• Instrumental in participating in each of Nigeria, Tanzania, Atlantis Group and Afghanistan tender evaluations to provide a full GSM solution in terms of Switching, Transmission, Radio, Services and Billing elements.
• Enhanced the CSDs project management process by developing mechanisms to facilitate easy communication between engineering management and other departments within the organization.
Canar Telecommunication Corporation, Sudan
Team Leader / Network Services (Mar 2005 - Jan 2007)
Key Profile: Setting up of both Intelligent Network and Next Generation Network departments; evaluation of large & critical GSM tender for Canar's network in Sudan; negotiation of contractual issues with telecommunication vendors; development of the Network service processes; training graduate trainees to handle both Intelligent Network and Next Generation Network systems; recommendation of solutions to customize telecommunication services as per company requirements.
• Designed Intelligent Network from both hardware and service perspectives.
• Designed Company Network in terms of MSCs, Soft Switches, Media Gateways and Value Added Services.
• Supervised the interconnection of Canar's switches to both national and international operators.
• Prepared the 2007 annual capital budget for both network services and transport departments.
• Played a key role in setting the organization's numbering plan in Sudan.
• Supervised hardware and software installation of the Intelligent Network, Next Generation Network, MSCs and Media Gateways.
Key Profile: Setting up of both Intelligent Network and Next Generation Network departments; evaluation of large & critical GSM tender for Canar’s network in Sudan; negotiation of contractual issues with telecommunication vendors; development of the Network service processes; training graduate trainees to handle both Intelligent Network and Next Generation Network systems; recommendation of solutions to customize telecommunication services as per company requirements.
Highlights:
• Designed Intelligent Network from both hardware and service perspectives.
• Designed Company Network in terms of MSCs, Soft Switches, Media Gateways and Value Added Services.
• Supervised the interconnection of Canar’s switches to both national and international operators.
• Prepared the 2007 annual capital budget for both network services and transport departments.
• Played a key role in setting the organization’s numbering plan in Sudan.
• Supervised hardware and software installation of the Intelligent Network, Next Generation Network, MSCs and Media Gateways.
Intelligent Network Engineer (Apr 2002 - Mar 2005)
Key Profile: Maintenance of telecom services to 900, 000 Pre-paid subscribers; acted as the first line of technical support, handing and resolution of customer complaints; design of the Pre-paid charging matrix; identification of training requirements to handle service maintenance task.
• Pivotal role in successful migration of 900, 000 Pre-Paid subscribers to a new Intelligent Network platform.
• Handled interconnection of the Intelligent Network to different elements of Etisalat's Network.
• Participated in the International Monitory Fund (IMF) forum in Dubai as a Service Maintenance Engineer.
Other Assignments
Key Profile: Maintenance of telecom services to 900, 000 Pre-paid subscribers; acted as the first line of technical support, handing and resolution of customer complaints; design of the Pre-paid charging matrix; identification of training requirements to handle service maintenance task.
Highlights:
• Pivotal role in successful migration of 900, 000 Pre-Paid subscribers to a new Intelligent Network platform.
• Handled interconnection of the Intelligent Network to different elements of Etisalat’s Network.
• Participated in the International Monitory Fund (IMF) forum in Dubai as a Service Maintenance Engineer.
Senior Director/ IN Core, Emirates Integrated Telecommunication Company (du)
• Named as one of 25 Engagement Champions at du in 2014
• Graduated from du's Leadership Program in February 2014
• Played a major role in defining the future strategy for du's charging and rating systems
Director/ IN Core Network, Emirates Integrated Telecommunication Company (du)
• Supervised the development of all Convergent Charging System, IN and OSC RFPs as per stakeholders' requirements from both technical and non technical departments in du.
• Chaired the Convergence Charging project, designed to revolutionize the way du provides customer service in terms of charging and service bundling.
• Steered the design and optimization plan of the Intelligent Network system, handled pre-paid, post-paid, rating and voucher systems in du.
• Directed the Interconnect Billing section, designed to monitor and select best available quality and cost effective national and international routes.
• Managed the evaluation and development of telecom services on both IN and CCS.
• Handled usage of the IB system as a national and international traffic hub within du.
• Effectively managed budgets in excess of 70 Million Dirhams per annum.
Manager / Core Services Development - Planning (VAS) (Etisalat)
• Manager in the Core Services Development (CSD) dept. that governs the introduction of all value added services into Etisalat from both contractual and technical point of view.
Team Leader / Network Services, Canar Telecommunication Corporation
• Member of the Launch team of Canar Telecommunication Corporation (new telecom operator in Sudan and one of Etisalat's international investments)
• Led both Intelligent Network and Next Generation Network teams.
Professional Experience
California State University, Sacramento, USA (2001) Bachelors of Science (Electrical and Electronics Engineering) National Dean's Honor List
American University of Dubai (expected graduation 2016) Master degree candidate