IT Product Manager
Winfooz
Total years of experience :15 years, 8 months
* Managed products through lifecycles, including defining products and roadmaps and working closely with engineering to deliver successful results.
* Translated business requirements into workable features and collaborated with development teams to scope, design, and launch new features.
* Created prototypes and visual mockups by working effectively with designers.
* Informed product roadmap by incorporating information from market research, consumer trends, and customer specifications.
* Identified trends and tracked competitors with regular analysis of market data.
* Diversified product lines based on customer feedback and competitor research.
* Drove effective decision-making and accountability for product success by creating professional product plans.
* Supported development team with clear user stories and testing requirements.
* Maximized alignment of product goals and resources by collaborating cross-functionally with internal teams.
* Aligned and executed product vision in close collaboration with executives and technical leads.
* Guided internal teams and helped coordinate testing to verify quality and usability of new features.
* Gathered requirements and built scopes based on information from customers, subject matter experts, and internal stakeholders.
* Clearly communicated goals, desired user experiences, and project requirements through detailed product roadmaps.
* Set product vision and development strategy then communicate it with the stakeholders to be aligned with the company vision
* Communicate with stakeholders: Act as a connection point between technology specialists and business end users to facilitate the modification of systems to realize business strategies
* Create, maintain, and prioritize the product backlog; lead backlog grooming to decompose and estimate stories and identify the definition of ready and definition of done of each feature
* Create detailed user stories for the development team and support the development team to achieve the business requirements
* Write acceptance criteria and Lead the user acceptance testing sessions and features sign-off
* Attend and facilitate scrum meetings including daily stand-ups, retrospective, and sprint demos
* Assure applying best scrum practices and processes
* Empower people to come up with new ideas as new features in the product
* Work on the product monetization strategy to make sure its aligned with the company sales strategy
* Work with the R&D team to build the most innovative features in the industry including AI and ML researches
* Train other teams on the core product value proposition and the problems the product solves
* Define and document customer business functions and processes.
* Document & analyze new business requirements or change requests, and communicate them with the relevant stakeholders.
* Participate in user acceptance testing & quality assurance testing for new system functionality
* Prepare business & functional documentation for the new system.
* Support system development team in case of any clarification related to the organization business rules
* Prepare training materials & training plans for the new systems
* Develop & evaluate test case scenarios for the developed systems.
* Business process analysis, re-engineering & documentation in order to transform to digital solutions using BPMN standards; including operational workflow analysis.
* Business manuals/policies development and documentation.
* Plan and execute workshops, training and presentations.
* Visit & meet multiple stakeholders across the emirate of Abu Dhabi to ensure all deliverables were accurately developed.
* Supervise the business analysts team.
* Business case documentation including gap analysis between current official correspondence system & the proposed solution.
* Gather & analyze business requirements from clients and stakeholders.
* Identify the strength & weakness areas of current systems and suggested improvement actions from an IT and business perspective
* Analyze the business processes and workflow architecture from an IT perspective combined with the clients’ needs understanding to conduct their business effectively and efficiently through an automated solution.
* Create business requirements document (BRD) based on business needs & objectives
* Provide face-to-face training sessions for the new system users and stakeholders.
* Prepare user acceptance testing plan & test cases.
* Prepare technical quality assurance plan
* Act as a single point of contact between technical team & business unit
* Prepare training documentation & materials for the new system
* Demonstration of new added features & CRs to client top management in order to get sign-off approvals.
Duties:
- Analyze workflow procedures, R&R & designing effective processes to better conduct daily business through IT solutions.
- Analyze current systems & websites to include the most updated information & services.
- Planned business analysis communication
- Planned requirements management process
- Managed requirements change and conflicts.
- Determined gap(s) in capabilities to meet the business needs
- Managed the quality assurance/testing process and resources
- Testing and quality assurance tasks to make sure delivering a reliable and efficient system which meets the client expectations and requirements.
- Involved in business and system analysis, Use-Cases, test cases which determine the client & business requirements.
- Supervise the UAT process, prepare testing plans & documentation.
- Preparing periodically MIS & analytical dashboards (Xcelsius) reporting based on ADM’s top management requirements on agreed KPIs of current projects & SLAs of outsourced service providers.
- Work with the product owner as needed to conduct internal & external product training sessions and generate product summaries/reference materials to introduce client facing departments to new product features and functions.
- Work with the product development team to document system and user interface requirements, data requirements and report formats.
- Analyze complaints & feedback received from ADM customers to find the proper solutions within agreed KPIs & SLAs.
- Supervise and participate in the study of operations, processes & procedures’ defects & RCA; recommending changes to improve methods, procedures, and operational efficiency based on benchmarking & international best practice.
- Coordinate with internal marketing department to update the organization portal website for announcements & any new e-service.
- Conduct meetings with external government entities & strategic partners to identify project benefits & goals through social media websites, newspaper & outdoor advertising.
- Provide necessary support and solutions to the team for any issues related to data mining, ETL processes.
- Determining work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents for a team of five members.
- Point of contact with the system vendor in case of any clarification for a new or change requirements.
- Preparing the necessary documents and diagrams to achieve the proper system design as expected from business side.
- Support the operating system and application components for customized applications.
- Working on Linux (Red hat) operating System.
- Working on Oracle Database 10g.
- Providing training and technical support to assigned team regarding used applications.
- Follow up with the development team to make sure the delivery of all enhancements and eliminating defects at time.
Duties:
- ERP System administration, application support, implementation and coordination.
- Follow up with ERP team to ensure that the system has met business requirements & Project plan deadlines.
- Obtained user acceptance testing signoff
- Evaluated the quality of the solution
- Created the test strategy and test plan
- Created the test cases
- Determined organizational readiness to effectively operate the new soluti-on
- Avaya IP-Telephony (VOIP) System support and administration.
- SQL Server 2008 administration, backing up, performance monitoring, security and auditing.
- Using backup tools to perform daily full and incremental servers backup to ensure the availability of data in case of disasters or losing data.
- Performing UAT tasks, following up with UAT stakeholders to ensure that everything works as business requirements & objectives.
- Network security and antivirus administration including backing up, schedule update and scan.
- End user support and troubleshooting both hardware and software.
- Network and print troubleshooting.
- New printers and devices installation.