Ahmad Al Madhoun, IT Product Manager

Ahmad Al Madhoun

IT Product Manager

Winfooz

Location
Jordan - Amman
Education
Bachelor's degree, Software Engineering
Experience
15 years, 8 months

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Work Experience

Total years of experience :15 years, 8 months

IT Product Manager at Winfooz
  • Jordan - Amman
  • January 2017 to May 2021

* Managed products through lifecycles, including defining products and roadmaps and working closely with engineering to deliver successful results.

* Translated business requirements into workable features and collaborated with development teams to scope, design, and launch new features.

* Created prototypes and visual mockups by working effectively with designers.

* Informed product roadmap by incorporating information from market research, consumer trends, and customer specifications.

* Identified trends and tracked competitors with regular analysis of market data.

* Diversified product lines based on customer feedback and competitor research.

* Drove effective decision-making and accountability for product success by creating professional product plans.

* Supported development team with clear user stories and testing requirements.

* Maximized alignment of product goals and resources by collaborating cross-functionally with internal teams.

* Aligned and executed product vision in close collaboration with executives and technical leads.

* Guided internal teams and helped coordinate testing to verify quality and usability of new features.

* Gathered requirements and built scopes based on information from customers, subject matter experts, and internal stakeholders.

* Clearly communicated goals, desired user experiences, and project requirements through detailed product roadmaps.

* Set product vision and development strategy then communicate it with the stakeholders to be aligned with the company vision

* Communicate with stakeholders: Act as a connection point between technology specialists and business end users to facilitate the modification of systems to realize business strategies

* Create, maintain, and prioritize the product backlog; lead backlog grooming to decompose and estimate stories and identify the definition of ready and definition of done of each feature

* Create detailed user stories for the development team and support the development team to achieve the business requirements

* Write acceptance criteria and Lead the user acceptance testing sessions and features sign-off

* Attend and facilitate scrum meetings including daily stand-ups, retrospective, and sprint demos

* Assure applying best scrum practices and processes

* Empower people to come up with new ideas as new features in the product

* Work on the product monetization strategy to make sure its aligned with the company sales strategy

* Work with the R&D team to build the most innovative features in the industry including AI and ML researches

* Train other teams on the core product value proposition and the problems the product solves

Sr. Business Analyst at Q Consulting Advisors
  • Saudi Arabia - Riyadh
  • February 2016 to December 2016

* Define and document customer business functions and processes.

* Document & analyze new business requirements or change requests, and communicate them with the relevant stakeholders.

* Participate in user acceptance testing & quality assurance testing for new system functionality

* Prepare business & functional documentation for the new system.

* Support system development team in case of any clarification related to the organization business rules

* Prepare training materials & training plans for the new systems

* Develop & evaluate test case scenarios for the developed systems.

Sr. Business Analyst at Abu Dhabi System & Information Centre (ADSIC)
  • United Arab Emirates - Abu Dhabi
  • April 2015 to December 2015

* Business process analysis, re-engineering & documentation in order to transform to digital solutions using BPMN standards; including operational workflow analysis.

* Business manuals/policies development and documentation.

* Plan and execute workshops, training and presentations.

* Visit & meet multiple stakeholders across the emirate of Abu Dhabi to ensure all deliverables were accurately developed.

* Supervise the business analysts team.

* Business case documentation including gap analysis between current official correspondence system & the proposed solution.

* Gather & analyze business requirements from clients and stakeholders.

* Identify the strength & weakness areas of current systems and suggested improvement actions from an IT and business perspective

* Analyze the business processes and workflow architecture from an IT perspective combined with the clients’ needs understanding to conduct their business effectively and efficiently through an automated solution.

* Create business requirements document (BRD) based on business needs & objectives

* Provide face-to-face training sessions for the new system users and stakeholders.

* Prepare user acceptance testing plan & test cases.

* Prepare technical quality assurance plan

* Act as a single point of contact between technical team & business unit

* Prepare training documentation & materials for the new system

* Demonstration of new added features & CRs to client top management in order to get sign-off approvals.

Business & System Analyst at Municipality of Abu Dhabi City on behalf of Amlaki Business Solutions LLC
  • United Arab Emirates - Abu Dhabi
  • February 2010 to January 2015

Duties:
- Analyze workflow procedures, R&R & designing effective processes to better conduct daily business through IT solutions.
- Analyze current systems & websites to include the most updated information & services.
- Planned business analysis communication
- Planned requirements management process
- Managed requirements change and conflicts.
- Determined gap(s) in capabilities to meet the business needs
- Managed the quality assurance/testing process and resources
- Testing and quality assurance tasks to make sure delivering a reliable and efficient system which meets the client expectations and requirements.
- Involved in business and system analysis, Use-Cases, test cases which determine the client & business requirements.
- Supervise the UAT process, prepare testing plans & documentation.
- Preparing periodically MIS & analytical dashboards (Xcelsius) reporting based on ADM’s top management requirements on agreed KPIs of current projects & SLAs of outsourced service providers.
- Work with the product owner as needed to conduct internal & external product training sessions and generate product summaries/reference materials to introduce client facing departments to new product features and functions.
- Work with the product development team to document system and user interface requirements, data requirements and report formats.
- Analyze complaints & feedback received from ADM customers to find the proper solutions within agreed KPIs & SLAs.
- Supervise and participate in the study of operations, processes & procedures’ defects & RCA; recommending changes to improve methods, procedures, and operational efficiency based on benchmarking & international best practice.
- Coordinate with internal marketing department to update the organization portal website for announcements & any new e-service.
- Conduct meetings with external government entities & strategic partners to identify project benefits & goals through social media websites, newspaper & outdoor advertising.
- Provide necessary support and solutions to the team for any issues related to data mining, ETL processes.
- Determining work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents for a team of five members.
- Point of contact with the system vendor in case of any clarification for a new or change requirements.
- Preparing the necessary documents and diagrams to achieve the proper system design as expected from business side.
- Support the operating system and application components for customized applications.
- Working on Linux (Red hat) operating System.
- Working on Oracle Database 10g.
- Providing training and technical support to assigned team regarding used applications.
- Follow up with the development team to make sure the delivery of all enhancements and eliminating defects at time.

IT Operations Analyst at Nobles Investment on behalf of Innova Business Consulting
  • United Arab Emirates - Dubai
  • September 2008 to September 2009

Duties:
- ERP System administration, application support, implementation and coordination.
- Follow up with ERP team to ensure that the system has met business requirements & Project plan deadlines.
- Obtained user acceptance testing signoff
- Evaluated the quality of the solution
- Created the test strategy and test plan
- Created the test cases
- Determined organizational readiness to effectively operate the new soluti-on
- Avaya IP-Telephony (VOIP) System support and administration.
- SQL Server 2008 administration, backing up, performance monitoring, security and auditing.
- Using backup tools to perform daily full and incremental servers backup to ensure the availability of data in case of disasters or losing data.
- Performing UAT tasks, following up with UAT stakeholders to ensure that everything works as business requirements & objectives.
- Network security and antivirus administration including backing up, schedule update and scan.
- End user support and troubleshooting both hardware and software.
- Network and print troubleshooting.
- New printers and devices installation.

Education

Bachelor's degree, Software Engineering
  • at Al Balqaa Applied University
  • August 2007

Specialties & Skills

System Analysis
Project Coordination
Business Analysis
End to end Testing
Software Quality Assurance
Axure Pro for design and software Prototyping proposals.
Expert of Using Ms. Visio.
• Familiar with Oracle Database 10g and Oracle Database 10g: PL/SQL Programming units
Expert of SAP Xcelsius 2008 dashboard reports.
• Familiar with Systems Analysis & Design Concepts (SDLC); concepts of Modeling & Simulation; Hardwa
• Familiar with Microsoft SQL Server 2008 Management Studio

Languages

Arabic
Expert
English
Expert

Training and Certifications

EFQM 2013 Certified Assessor (Certificate)
Date Attended:
May 2016
Valid Until:
January 9999
Oracle 10g Database Administration Associate (Certificate)
Date Attended:
May 2008
Oeacle 10g Administration Professional (Training)
Training Institute:
Oracle
Date Attended:
February 2008