Account Manager
Arabian Advanced Systems
Total years of experience :18 years, 7 Months
Developing a complete understanding of key account needs and maintain strategic long-term trusting relationships with high volume
clients to accomplish growth and long-term company objectives.
• Expanding relationships and bringing in new clients, then serve as contact point and manage communications between clients and
internal teams, Meeting all client needs and deliverables according to proposed timelines.
• Research key customer wants and needs then communicates client needs to company and Keep well-informed with industry and
market trends and best practices.
• Anticipating account changes, improvements and resolving client issues and complaints
• Strategic planning to improve client results and Analyzing client data to provide customer relationship management
• Negotiating contracts with client and establishing timeline of performance
• Keep records of client transactions & Create reports for upper management, Establishing and overseeing internal budgets with the
company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments
dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
• Generate sales among client accounts, including up-selling and cross-selling and Identifies opportunities to grow business with existing
clients
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and
possible use in future case studies or company training
• Evaluated and identified upcoming technologies requirements. Then Purchased infrastructure (hardware/software) requirements along with up gradations of computer equipment, hardware, and software.
• Analyzed areas for modification, investigated new technologies thus improved existing products, services and information systems for better services to end user.
• Obtained client consent on project deliverables’ and schedules to describe project approach/scope.
• Assisted director in routine operations; reviewed assigned work of information technology staff; ascertained necessary up-gradation thus monitored information processing system, performance and upgraded as necessary.
• Lead large/complex information technology projects, ensuring its project completion within established time and budget constraints.
• Monitored and coordinated projects activities, delivered commitment and determination for timely projects completion.
• Ensured implementation of maintenance strategies for continual systems usage, acceptable levels of security, disaster management and data recovery plans through disaster recovery/back-up procedures and information security.
• Updated IT best practice and regulations to manage infrastructure complexity, mixed operating systems, applications and services ensuring cost efficient systems/equipment infrastructure.
• Defined and executed organizational requirement and IT strategies, recommending solutions to enhance IT system.
• Lead clients’ training and development needs through coaching, counseling and training programs.
• Managed core business processes to design appropriate systems for improvements in critical performance measures - cost, quality, service, and speed.
• Coordinated IT projects between diverse technical teams and vertically across management hierarchy to seamlessly implement - project rollouts, management systems and process enhancements.
• Coordinated projects, delivered commitment and perseverance for the timely projects completion.
• Handled the IT operations, oversaw systems patching and systems backup procedures to restore normal services with minimal down time ensuring compliance with applicable standards.
• Customized turnkey IT solutions as per requirements, analyzed associated technical complexities and specifications, thereby executed the projects within the scheduled deadline.
• Resolve system issues and errors, suggested corrections to system and processes for efficient troubleshooting and to facilitate adherence to project schedule.
• Performed testing, evaluation and installation of new versions, authorized modifications to custom and vendor supplied operating systems.
• Stayed abreast of latest technology, identified operating system failures/inefficiencies and maintained system logs, escalation procedures, dumps and other information from clients or technical staff.
• Assisted in recruitment process, conducted interviews, selected applicants for new hire, evaluating overall performance of team against all set key performance indicators and writing performance appraisal.
• Delivered excellent customer service thus improved rate of customer retention, whilst maintaining high levels of client satisfaction.
• Contacted prospective clients across region and requested online questionnaires through telephone equipment, automatic dialling systems, and other telecommunications technologies.
• Influenced potential customers to buy product or service, explaining benefits, features, needs and interests of specific individuals/corporate and prices.
• Drove sales, profitability and customer satisfaction scores; contacted businesses and private individuals’ clients to solicit sales for online services; created awareness on utilizing online services and educate the end-users on the benefits and cost effectiveness of services provided.
• Developed new accounts and responded to inbound calls solicited through advertisements.
• Collected sufficient data about the consumer through market studies and analysis and adjusted scripted sales pitch to meet needs of specific individuals.
• Recognized, prioritized, classified, and log the service requests thereby maintaining customers’ information including names, addresses, purchases, payment method and reactions of prospects contacted.
• Resolved customers’ inquiries/complaints and guaranteed optimal levels of service and long-term business relations.