ICT Infrastructure Solution & Implementation -Manage Service delivery
Du Telecom
Total years of experience :13 years, 5 months
• Responsible for the design, implementation, configuration and testing of complex ICT infrastructure solutions such as multi domain forests, Active Directory, MS exchange servers, MS SQL, SharePoint, MS clusters, IIS, standalone operating systems, SCCM, Hyper-V and VMware for large enterprise customers, government entities etc.
• Develop designs (LLD & HLD) of ICT infrastructure solutions, conduct onsite implementations, configuration, testing and hand over to operation.
• Azure Architect and implementation such a “Storage and Compute Services (IaaS/PaaS), Azure Migration, ARM Template, Azure SQL services, Azure AD, Azure Cloud Network Infrastructure (VNET, Traffic Manager, Azure Load Balancer, API Gateways, Application Gateways), Azure Monitor, Log Analytics and Application Insights.
• Provides input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components.
• Work with client for MS product runs until clients are successfully up and running.
• Participate in Preparing project plan including (schedules, cost, risks, quality, procurement) and RACI Matrix for rules and responsibilities.
• Translates customer business objectives and requirements into solutions and level-of-effort estimates to implement those solutions
• Produce detailed plans for the current phase of the project and high level plans for future stages. Identify key milestones, risks, issues and track against these.
• Agreements (SLAs) that define requirements and expectations for the delivery of customer support services.
• Prepare security servers /firewalls/Load balancer ports communication matrix.
• Providing consultancy on large-scale project / program planning, execution and management, in tune with the core business objectives.
• Participates in the planning and coordinating the design and development of data warehouses and data marts that meet business and mission requirements.
• Ensuring implementation and configuration of project delivery to the customers and supporting to ensure payments milestones are achieved timely for revenue recognitions as per the task assigned.
• Develop quality technical documentation such as solution manuals, technical reports.
• Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise.
• Deploy ICT solution at customer premises (or remotely) and perform on-location (or remote) initial tests. This also includes involvement with suppliers.
• Evaluation of proposed new services, solutions and work closely with the Solution Design team to prepare the required solutions that meet the customer’s needs and requirements.
• Implement deliverables in order to achieve the target of assigned project. Prepare weekly updates and share it with the line manager.
• Execute the implementation and delivery of the MS networking products and services as per the MS Design and Development plans in conjunction.
• Implement and deliver the services as per the architectural standards related to networking solutions.
• Evaluation of proposed new services, solutions and work closely with the Solution Design team to prepare the required solutions that meet the customer’s needs and requirements.
• Responsible on IT System infrastructure in Zayed II Military College Project as IT Outsource system Engineer
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Prepare and Administration more than 2000 user accounts on Active Directory and mailboxes on Exchange server.
• Upgrade Data center (Servers ) environment to Windows server 2012 R2 (Domain Controllers, Exchange server, TMG Server, MacAfee antivirus Servers, SCCM 2012 Servers, Symantec Netback up Server, File Servers)
• Administration for (WIN Server 2008 R2, exchange server, SCCM 2012 Servers, File Servers, TMG Server, WSUS Server, Symantec Netbackup Server, Mcafee antivirus Servers, SQL Servers , Web App Servers and others).
• Administration System center configuration manger 2012 (SCCM2012) for users and computers and use it to Create Images and install (WIN 7, WIN 8, driver packages, Programs and others).
• Installation, configurations and Manage System center Operation manger 2012 (SCOM2012).
• Prepare and Administration Group Policy Management Console (GPMC) for all user and Office departments.
• Installation, configurations and Manage Exchange Server 2013.
• Perform and Administrator (Symantec Netbackup solutions ) daily, weekly and monthly backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Administrator for a MacAfee EPO Orchestrator server, and handle all its operations (Server preparation and Installation, License and Client management) and monitor Daily virus's reports.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Administration San Switch with servers and HP San Storage and HP Tape Library.
• Administration 3PAR San Storage and Tape library.
• Support the development teams and the 24/7 group in deploying applications and solving problems.
• Participate in the 3rd line on-call support to the 24/7 team.
Internal Service desk support to user environment.
• Using Exchange server and AD to configuration new user and email and monitoring the network.
• Maintenance of the company’s internal systems.
• Administrator for Acronis Backup solutions for (exchange server, SQL, SharePoint, AD).
• Administrator for a Kaspersky Administration kit server.
• Administration of internal operating systems security.
• Administration of internal systems software updates.
• Telephone and desktop support to internal users.
• Maintains user accounts, e-mail systems, and mobile mails for users, Internet access and VPN access.
• Monitors plans and coordinates the distribution of client / server software and service packs.
• Performs daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verify completion of scheduled jobs such as backups.
• Install many operating systems (windows7, windows 2003, and windows 2008).
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Installing and configuring computer hardware operating systems and applications.
• Windows 2003 Server, Windows 2008R2 (Domain Controller, AD, DHCP, DNS, OCS, Network Security.
• Operations IP phone and voice call in Cisco call manager.
• Virtualization technology configuration (Hyper V or VM Ware).
• Using Exchange server and TMG server to configuration new user and email and monitoring the network.
• Assist Network Support with Firewall, Browsing and Virus protection and the transport protocols between PCs, Servers and switches.
• Administrator for a Kaspersky Administration kit server, and handle all its operations (Server preparation and Installation, License and Client management) and monitor Daily virus's reports.
• Configuration and solving any problem in Microsoft outlook (2010, 2007, 2003).
• Administer a FortiGate (100A) Firewall.
• Audit IT systems to ensure administrator and user access levels are compliant with policy.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Providing support, including procedural documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• supporting the roll-out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Maintains and develops relationships with external service providers and organizations to ensure the continued support of the organization's systems.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
Computer Engineering
