Campus Services and Facilities Coordinator
Australian College of Kuwait
Total years of experience :20 years, 1 month
Responsible for the training, implementation, and management of maintenance/custodial policies and procedures.
Daily supervision and interaction with the Maintenance /grounds / custodial personnel.
Writing specifications for and inspects work performed by departmental staff or by contractors to ensure compliance with job specifications, College requirements, and relevant codes and standards.
Acting as a liaison with other College Departments in providing support requirements for special events.
Resolving customer complaints and maintains positive public relations with the campus and community.
Performed materials research when required to determine product availability and cost, and follows up on outstanding purchase orders.
Product development for new markets.
Analysis and study of present models to improve its quality.
Assist to prepare business plan and drive various kind of IT products.
Responsible to brainstorm product features, user interface and business model, supported by effective marketing strategies to capture the market.
Team coordination between business/technical and internal/external parties for product development and promotion.
Responded to customer and reseller requests for assistance.
Maintained a professional and courteous attitude with customer regardless of customer response.
Taking ownership of the call. Records complaint, tracks call, researches call destination, transfers and/or refers caller to accurate entity.
Answering presale and post-sale non-technical questions for customers and resellers.
Analyzing issues and coordinates resolution for both internal and external customers.
Took control of entering, changing, and removing data from the system.
Tracking and verifying quality of data entry from all sources.
Handled cash and credit payments and prepared daily closing reports.
Assisted customers with booking services schedule & placing payments after completion of work.
Briefed customers on the job completion reports.
Graduated with a 3 Years diploma in Business Administration with a major in Information Systems.
Graduated with a high school diploma