Key Account manager
intigral
Total des années d'expérience :15 years, 3 Mois
• Managed 21 partner accounts with over USD 12 million in annual revenues
• Identified and targeted potential partners, and opened new revenue streams ( 10 new accounts)
• Worked with cross-functional teams, including Legal, Finance, Operations and others, to achieve business objectives and targets
• Negotiated new business terms with partners to achieve higher profit margin (increase by 10%) offering more operational support and marketing activities
• Led new initiatives and launched new services and increased the department revenue by 5%.
• Streamlined service audit process to enhance user experience and service quality.
• Developed telco relationships at a senior and technical level
• Provided regular structured feedback to senior management for the overall business performance and areas of improvement
• Managed 12 partner accounts, and developed new marketing ideas and increased revenue growth from content sales by 30%
• executed strategic marketing plans in sync with the region events to maximize content sales and increase subscriber base
• Developed and expanded the RBT& Music service content portfolio by 30%
• Worked with all departments to create, edit and publish, content in a timely, relevant and engaging manner that optimizes visibility and traffic to all Digital Content on all Music Platforms
• Worked closely with the technical team to ensure the suitable support for content processing, UX, UAT, CEM and overall analysis of Music Digital apps.
• Supervised the TV SMS-filtration team of 5 people
• Managed content generation for several websites, applications and services (www.staracademy.me; www.rotanatv.com; www.rotanakoora.com, Akher AL Akhbar SMS service, Alboome FB app )
• Build and executed social media strategies to increase user visibility, membership and traffic
• Worked closely with the product developer to provide content that will be part of the overall solutions being brought to market.
• Reviewed and tested the services effectiveness by compiling reports and suggesting recommendations for improvement
• Participated in staff recruitment
• Arranged weekly team meetings with focus on targets & achievements.
• Supervised the TV SMS-filtration team of 5 people
• Managed content generation for several websites, applications and services (www.staracademy.me; www.rotanatv.com; www.rotanakoora.com, Akher AL Akhbar SMS service, Alboome FB app )
• Build and executed social media strategies to increase user visibility, membership and traffic
• Worked closely with the product developer to provide content that will be part of the overall solutions being brought to market.
• Reviewed and tested the services effectiveness by compiling reports and suggesting recommendations for improvement
• Participated in staff recruitment
• Arranged weekly team meetings with focus on targets & achievements.
Supervising, controlling and auditing the SMS-Filtration.
Supervising, controlling and auditing the IOD (information on demand) and the Call center operators costumer services team.
Customer service & E-Marketing for mobile phone content.
Mobile urgent news editor.
Content provider for mobile phone services.
Responsible for the AQA ( Any Question Answered ) service.
BA in Management - Beirut Arab University (Beirut, Lebanon)