Senior Manager - Human Resources
Bank Boubyan
Total years of experience :20 years, 10 Months
• Facilitated all HR functions such as Manpower planning and budgeting, Talent Management, Succession Planning, Performance and Reward Management, Career Planning and Change Management.
• Took control of the implementation of OHI (Organization Health Index) project in several groups in the bank, developed action planning teams, and facilitated the execution of the corrective actions in 3 consecutive surveys (2014, 2016 and 2018), overall bank wide results have been progressing from 71% to 85% over the years.
• Delivered “Business Etiquette” training workshop to all bank employees, this training has become one of the most favorable training courses offered internally and highly in demand.
• Played a key role in enhancing the work culture across the bank by holding on the bank values, encouraged managers to use many available tools on hand such as Extra Mile Reward, Value Cards, Cup of Coffee with the CEO…and many other tools with the aim to boost morale.
• Took control over the EVP (Employee Value Proposition) project in the Bank, through analyzing what makes Boubyan so special for the employees? What do they value most in Boubyan?. Then proposed action items to Upper Management in order to direct the bank investment and resources in the right direction.
Responsible for all HR functions in two companies under the umbrella of UTC. (Carrier air-conditioning and OTIS Elevators).
• Increased Kuwaiti employees from 3% to 12%, achieving Kuwaitazation target for the first time since the company establishment
• Increased company diversity by reaching 11% for females (previously 6%), and 14 nationalities (previously 12)
• Introduced unplanned technical course in the global training plan to raise local standards. The course hosted engineering from regional offices which led to special recognition of Kuwait office from the headquarters.
• Lead the execution of the employee engagement survey in the Kuwait offices. The survey was conducted for all 250, 000 UTC employees worldwide in one month.
• Improved employee satisfaction measured through engagement survey from 67% in 2011 - to 71% in 2013
• Assisted in establishing the concept of HR Business Partners in the company, to ensure effective delivery of HR services
• Provided comprehensive HR solutions and services to the Technology division.
• Strengthened and streamlined relationship between HR and the business.
• Led the execution of the employee engagement survey, performance management, and mentoring program within the technology division.
• Provided comprehensive HR solutions and services to Corporate Banking Group, Risk Management Group, Treasury Group, and others.
• Strengthened and streamlined relationship between HR and the business.
• Led the execution of the Talent Management, Succession Planning, new Employee Appraisal, Identifying Training Needs, 360 degrees feedback, and more.
• Assisted in enhancing the work processes within HR.
• Part of the team developing the HR annual Business Plan
Managed Own Business (Ladies Hair Salon)
Have been responsible of the following functions:
-Finance and accounting.
-HR and Admin.
-Marketing and branding.
-Purchasing and Contracts
-Vendors and Suppliers relations.
• Conducted a review for HR work processes such as Recruitment, Pay role, Compensation, pay slips and leave Request then implemented improvements including eliminating paper work and going electronic (E-Forms).
• Performed task analysis for all the 184 employees in order to eliminate ineffective activities.
• Improved internal business by analyzing each departments’ responsibilities, clarifying the links between departments, questioning, reviewing and fulfilling the manpower required.
• Part of team assisting the Chairman and the HR Director of Agility to improve the current organization structure at the corporate level.
Business Development Related Accomplishments:
• Developed and implemented expansion plans by adding new product lines and/or entering new markets.
• Part of a team conducting feasibility studies including Marketing, Technical, and Financial analysis for several industrial projects.
• Revised, amended and standardized all business policies and procedures.
• Represented MRC in several meetings with Agility.
• Developed and implemented action plans for Inventory optimization.
• Prepared and monitored budget for stores operations and capital to ensure efficient and effective stores operations.
• Revised and implemented changes to the Material Management policies and procedures.
• Ensured that stores objectives are established, communicated, and met.
• Represented the material management department in safety committees and management meetings. As well as, contributed to the development and controls of strategic plans.
• Implemented and enforced safety policies and procedures to ensure safe operations.
• Managed the Investment Recovery activities for the plant.