Retail Store Manager
Ixina German Kitchens
Total years of experience :19 years, 0 Months
Key Highlights:
* Effectively managed store personnel, consistently maintained stock levels, and delivered exceptional customer service, thereby creating opportunities for repeat business.
* Evaluated the organizational results and performance against objectives, controlled expenditures and improved the overall sales of the company.
Key Responsibilities:
* Organized and managed store operations, allocated responsibilities to personnel, prepared and controlled the store’s budget with focus on minimum expenditure and efficiency.
* Monitored stock levels and purchases, and ensured adherence with the budget; maintained inventory by implementing purchasing plans and coordinating with vendors and shippers.
* Analyzed sales figures, forecasted future sales, planned and oversaw promotional events/displays, maintained awareness of market trends and monitored competitors.
* Assessed supply & demand position of each product, identified target markets and devised effective strategies for market penetration.
* Addressed customer complaints, queries and feedback in a professional manner; developed strong relationship with customers, provided excellent service delivery and created opportunities for business growth.
* Tracked and implemented financial quotas for the store and staff based on the stated financial goals of the business; managed store inventory while ensuring safety and security of the store.
* Dealt with staffing issues such as identifying staffing needs, interviewing potential staff, conducting performance reviews and appraisals and motivating the staff.
* Provided trainings to improve the knowledge base of the staff and utilized cross-training methods to maintain productivity in case of absence of an employee.
* Protected company/store assets against loss by monitoring security and training staff; consistently ensured compliance with all legal, health and safety guidelines.
Highlights:
• Responsible for overall operational integrity of the showroom, including achievement of budgeted goals, display and stock turnover. Controlled overall store expenses on a daily basis and ensured all operations adhere to company policies/procedures.
Key Responsibilities:
• Driving the business KPis through ongoing coaching and mentoring the team on their performance and up to date with the new arrivals, best sellers, etc
• Ensure that the customers has the best possible experience within the scope of SM influence
• Capture and submit weekly loss of sales reports and keeping the team fully aware of service issues and solutions.
• Ensure all each room is fully mechanized and optimized through following the specific guidelines of AMF for pricing and standards (display, lighting, etc)
• Have a weekly coaching conversations with each member of the team to drive his performance and keep him motivated by understanding his achievement and planning the next step to reach his goal.
• Lead and kickoff weekly team trainings and briefing and submitting weekly sales achievements to HO.
• All invoices /cash/discount, other admin are handled as per guild lines on daily basis
• Have a firm focus on loss prevention and shrinkage, by monitoring all good recieval, shipping handling, admin tasks are done correctly
Key Highlights:
• Successfully led the team to meet and exceed quarterly sales and service goals.
• Efficiently developed customer relations and retention, while resolving customer complaints in a timely manner to ensure optimal satisfaction.
Key Responsibilities:
• Manage the front-end operations of the floor, delegate tasks to front-end employees and ensure smooth and timely completion of the floor duties.
• Supervise shop floor operations to ensure that the store meets financial objectives and ensure that each customer has an excellent experience.
• Assist the floor manager in drawing up the budget, analyze expenditures, and evaluate the amount of merchandize delivered versus the amount of merchandise sold.
• Responsible to maintain the store’s inventory, ensure that deliveries are on time, inventory counts are accurate and remain adequately stocked.
• Maintain and manage the store’s sales floor including setting up new displays, ensuring that shelves are stocked and making sure that the store is clean and orderly.
• Participate in the execution of various campaigns to promote company products & services; develop strategic plans to achieve monthly/quarterly sales targets and company’s financial goals.
• Develop healthy business relations with customers, address their queries/concerns/comments, assist them to find specific items, resolving their complaints and ensure excellent service delivery.
• Manage the grievances of the employees on the floor and recommend plan of action for improving the efficiency and quality of the work.
• Maintain detailed records including expenditure reports, sales figures and employee performance in order to use them to help make smarter decisions in the future,
Key Highlights:
• Effectively managed store personnel, consistently maintained stock levels, and delivered exceptional customer service, thereby creating opportunities for repeat business.
• Evaluated the organizational results and performance against objectives, controlled expenditures and improved the overall sales of the company.
Key Responsibilities:
• Organized and managed store operations, allocated responsibilities to personnel, prepared and controlled the store’s budget with focus on minimum expenditure and efficiency.
• Monitored stock levels and purchases, and ensured adherence with the budget; maintained inventory by implementing purchasing plans and coordinating with vendors and shippers.
• Analyzed sales figures, forecasted future sales, planned and oversaw promotional events/displays, maintained awareness of market trends and monitored competitors.
• Assessed supply & demand position of each product, identified target markets and devised effective strategies for market penetration.
• Addressed customer complaints, queries and feedback in a professional manner; developed strong relationship with customers, provided excellent service delivery and created opportunities for business growth.
• Tracked and implemented financial quotas for the store and staff based on the stated financial goals of the business; managed store inventory while ensuring safety and security of the store.
• Dealt with staffing issues such as identifying staffing needs, interviewing potential staff, conducting performance reviews and appraisals and motivating the staff.
• Provided trainings to improve the knowledge base of the staff and utilized cross-training methods to maintain productivity in case of absence of an employee.
• Protected company/store assets against loss by monitoring security and training staff; consistently ensured compliance with all legal, health and safety guidelines.
Key Highlights:
• Successfully turned around under-performing products by responding to the causes through action plans, analysis and commercial awareness.
Key Responsibilities:
• Planned and directed the day-to-day operations of the store; developed plans to drive store sales, increase profitability and improve customer service while maintaining high store standards and conditions.
• Developed store policies and marketing programs aimed at increasing sales and growing the existing customer base; ensured all products and displays are merchandised effectively to maximize sales and profitability.
• Established and maintained healthy business relations with customers, ensured their needs are met and complaints are resolved in a timely manner, while providing quick and efficient service.
• Monitored and ensured that store facilities meet all regulations; recommended processes specific to store products, size and location; also arranged seasonal displays to increase footfalls in store.
• Conducted extensive market research, analyzed competitors’ activities and accordingly managed brand/customer awareness programs in order to create product demand and awareness.
• Streamlined store layout, visual merchandising, stock and fixture positioning according to brand guidelines; provided leadership to the team to achieve high store standards by exceeding customer's expectations.
• Forecasted staffing needs and developed a recruitment plan to provide optimal staffing in all areas of the store to meet the needs of customers.
Key Highlights:
• Efficiently organized all facilities required for the Pottery Barn opening in Avenues- Kuwait (in Jun 2010) and Pottery Barn opening in Red sea Mall- Jeddah (in MM 2011).
Key Responsibilities:
• Managed overall operational integrity of the showroom, controlled store expenses on a daily basis and ensured all operations are in compliance with company policies and procedures.
• Developed and implemented strategic plans to drive sales and build customer loyalty through store programs; focused on achieving sales, payroll and operating contribution results.
• Recruited, trained and motivated store team to achieve business targets and exceed customer expectations; enhanced team performance through consistently monitoring, coaching and feedback.
• Evaluated store metrics and associated behaviors to spot opportunities to maximize store results; reviewed and evaluated sales performance reports and corrected space allocation, store layout, stock positioning including space provisions of seasonal items.
• Minimized losses and protected company assets by ensuring that all store operating procedures are properly followed and all standards are met including workplace safety, risk management and loss prevention.
Abyat Mega Store - Supply Chain Management, Al Kuwait, Kuwait (May 2008 - Feb 2010)
Outbound Officer
Youssef Al Ghanem & Sons, Kuwait (Feb 2005 - May 2008)
Delivery and Installation Supervisor, Aug 2007 - May 2008
Stock Supervisor, Sep 2006 - Aug 2007
Staging Area Supervisor, Feb 2005 - Sep 2006