North Corporate Accounts Supervisor
wataniya palestine mobile telecommunications company
Total years of experience :5 years, 9 Months
Managing Corporate Account Management team and providing support in order to achieve targets in the area which is under his responsibility.
Maintaining excellent and complete knowledge of our portfolio of products and services in order to understand customers’ needs and support the team members.
Develop Business relationship with VIP customers and Strategic accounts.
Assuring proper response from team members towards incoming customer requests and providing excellent service, and dealing with any delays from team members and resolving any issues.
Providing Corporate Account Management team with needed reports on each team members’ portfolio results.
Providing timely manner reports on performance, customer's visits, expansion, collection and team adherence.
Providing monthly feedback to the team members about their performance, and providing any support they need to improve.
Preparing monthly assigned visits plan to the team and assuring adherence and filling the visits on the data base.
Monitoring and Analyzing on portfolios market changes, competitor's activities, and general performance of the team on continuous basis
Assuring corporate account management team is delivering service as per approved procedures and SLAs as well best customer service standards.
- Worked in Subiya High way project as resident engineer assistant.
- organize daily checklists between the contractor and the consultant.
- prepare reports about project progress.
- follow of main daily tasks progress.
Dealing with main dealers (preparing their requests from starter kits & Scratch cards as well.
Working to support Dealers action through dealing with related operation used to get dealers action to be done (logical agreements, dealers evaluation & commission, …etc.)
Being in connected with our dealers by visiting their showrooms directly, working up on them to enhance their performance.
worked as a trainer in the mentioned company to International Computer Driving License.
i've studied Management Information systems which is a part of information Technology College.