Technical Program Manager
Securealm SAL Offshore
Total years of experience :14 years, 8 months
• Led a cross functional team of 4, launching a VPN service to market, within 6 months of planning, execution and rollout
• Designed VPN technical solution architecture incorporating automation, minimizing node provisioning to 3 minutes
• Overhauled DNS service authentication, integrating Kafka realtime pipelines with globally distributed proxy nodes
• Hired and mentored SysOps and Development teams contributing to a range of security and web services
• Adopted Agile practices, developing Scrum software development workflows, and implementing Kanban IT Ops
• Scoping projects and setting deliverables, managing release planning, product and technical roadmaps and backlogs
• Managing local and remote teams throughout the development lifecycle of backend, web, and client applications
• Driving technical operations project portfolio including planning, design, implementation, governance, tools, and metrics
• Managing systems architecture, implementation, regulatory compliance, and optimization
Implementing and driving adoption of existing and new frameworks, tools, and best practices
• Developing project documentation, process maps, and tracking reports, providing detailed status of each project
• Handling planning and execution of A/B testing, offers, user experience, checkout flow, and conversion optimization
• Managed a VMware infrastructure of multiple ESXi hosts and SAN Arrays, supporting 250+ virtual machines
• Developed policies to ensure consistent resource provisioning, uptime, regulatory compliance and data protection
• Integrated and managed cloud infrastructure resources on GCE, AWS EC2 and S3, Azure, and Rackspace
• Worked in adherence with Agile methodologies ensuring continuous integration of web services
• Designed and implemented a highly available Puppet/Forman automation stack across public and private clouds
• Developed scripts ensuring automated patching, backup, monitoring, and provisioning of infrastructure resources
• Conducted risk assessment audits, utilizing certified scanners and pentesting tools (Nexpose, OpenVAS, Metasploit)
• Developed remediation and risk mitigation plans for continuous compliance enforcement
• Planned, designed, and optimized highly available MySQL cluster systems supporting billing, web, and VoIP applications • Designed and managed highly available scalable web clusters hosting private applications and secure public services
• Developed and integrated VoIP infrastructure components including SIP gateways, routers, soft switches, and SBC
• Deployed and managed monitoring and reporting tools (Zabbix, Cacti, Nagios, ELK stack)
• Assisted in the planning, testing, configuration, and network analysis for current and prospective clients • Configured and maintained LAN/WAN infrastructures (Cisco routers and switches, modems, and servers) • Provided 1st and 2nd level support for corporate clients
• Provided detailed documentation of all technical issues