Ahmad Hamed, Senior Officer - Customer Experience

Ahmad Hamed

Senior Officer - Customer Experience

Sharjah Islamic Bank

Location
United Arab Emirates - Ajman
Education
Master's degree, MBA In Human Resources
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

Senior Officer - Customer Experience at Sharjah Islamic Bank
  • United Arab Emirates - Sharjah
  • My current job since February 2018
Service Quality Officer at Sharjah Islamic Bank
  • United Arab Emirates - Sharjah
  • October 2016 to January 2018
Learning and Development Officer at Sharjah Islamic Bank
  • United Arab Emirates - Sharjah
  • June 2014 to October 2016

1.Identify and champion continuous improvement within the HR systems
2.Benchmark for HR best practices with other similar banks
3.Involved in any development process for HR
4.Coordinate in setting strategy policies and procedures
5.Participating in HR project work as and when required
6.Providing general administrative support across the HR team

HR Manager at Zaabeel Palace Hospitality - H.H Shiekh Mohammed Bin Rashid
  • United Arab Emirates - Dubai
  • October 2010 to May 2014

Main Duties and activities:

1. HR Planning
2. Staffing ( Recruitment, Selection and Workforce Planning)
3. Job Description
4. Training & Development Management
5. Performance Management
6. Compensation and benefits Management
7. Time Attendance and Leave Management

Education

Master's degree, MBA In Human Resources
  • at Ajman University
  • May 2021

I will graduate in May 2021

Bachelor's degree, Computer Science
  • at Ajman University Of Science and Technology Network
  • June 2008

HR

Specialties & Skills

Key Performance Indicators
Management Planning
Management Practices
Staff Management
Performance Management
networking
team player
Windows 7,8,10
Visual Basic 6.0
MS Office
Effective managerial skills
Performance management

Languages

Arabic
Expert
English
Expert

Memberships

Cambridge College
  • Student
  • October 2011
SHRM
  • member
  • October 2013

Training and Certifications

Certified Professional Training and Development Specialist (Certificate)
Date Attended:
March 2014
Valid Until:
March 2014
Human Resources Management Professional - HRMP (Equivalent to SPHR) (Certificate)
Valid Until:
February 2014
HR Management and Organizational Development Certified Manager (Certificate)
Date Attended:
December 2013
Valid Until:
January 2014
Managing by KPI Measure and Control (Certificate)
Date Attended:
May 2013
Valid Until:
May 2013
Effective Managerial Skills (Certificate)
Date Attended:
March 2013
Valid Until:
March 2013
Diploma in Human Resources - International Cambridge College (Certificate)
Date Attended:
July 2011
Valid Until:
October 2011
General Course in Human Resources (Certificate)
Date Attended:
February 2011
Valid Until:
April 2011

Hobbies

  • Programming
    developed 3 software : 1- IT help desk .. 2- HR software .. 3- Reservation software