Retail Store Manager
CVS Pharmacy/Caremark
Total years of experience :14 years, 2 Months
CVS Pharmacy/Caremark, Long Beach, California, USA
Retail Store Manager
October 2011 - Present
- Analyzed and monitored price changes and current market conditions
- Responsible for updating and evaluating market information to keep organization on a competitive position
- Ensured key management capabilities through recruitment and Management/Leadership development initiatives
- Developed the competencies and supported the career development of team members
- Managed Compensation and Benefits administration; partner with line management to design, implement and administer compensation and benefit programs to drive performance and ensure fair, equitable, competitive and cost effective programs
- Controlled inventory ordering in order to maintain in-stock products while implementing strategies to maximize overall profit
- Implemented specific action plans to minimize shrink, control waste and MCP (Manager Controllable Profit)
- Forecasted future store events/sales and ordered products accordingly to ensure profitability and store performance while avoiding over-stock inventory
- Increased sales by 4% within 6 months by monitoring inventory, payroll and overall team performance
- Managed a fast paced retail store and implemented company policies to ensure excellent customer service and increased return on sales
- Worked with DSD suppliers on improving product visibility and influenced their decision to ensure order efficiency and daily forecast of new and improved products which meet with neighborhood demand
- Oversaw the execution of FSI (Front Store Initiative) and succession planning processes to ensure that the organization can rely on highly motivated resources and that future needs are anticipated
Doden Enterprises, Inc., Rosemead, California, USA
Human Resources Specialist
June 2008 - October 2011
- Managed the process of acquiring two franchises and turned them around into well performing stores by deceasing expenses, re-training staff, and ensuring customer satisfaction
- Coached and facilitated management team in the areas of performance management, succession and career planning
- Managed the process of Recruitment and Selection process for the company such as, preparing, reviewing and updating job descriptions, placing advertisements; coordinating with recruitment agencies, universities, institutes to source qualified candidates; screening, short-listing applications and interviewing candidates to assess suitability
- Promoted problem solving behaviors among peers and "Thinking outside the box" approach in every possible way
- Redesigned Dennys' stores' layout resulting in a more attractive store, a 35% increase in customer traffic, and a 10% sales' increase within 4 months of implementation
- Acted as a coach and mentor to employees by using discretion in assessing performance. Developed tools for appraisal, job evaluation and development
- Ensured quality and standards of recruitment are being adhered to Short-lists applicants based on skill sets and competencies for the role, coordinated and assisted line managers in the selection process
- Prepared test materials for different roles and administered tests for the purposes of selection and/or development. Ensured personality assessments are conducted for senior positions
- Worked with recruiting managers, full-cycle recruiters, and business unit and department leaders to understand strategic business objectives and organizational design and to develop strategies to meet current and future staffing needs
- Fostered relationships with high potential candidates for future opportunities
- Developed and managed relationships with external parties to build a high quality and diverse candidate pool
Denny's Restaurant, Hawthorne, California, USA
Restaurant General Manager
March 1999 - June 2008
- Managed entire operation of restaurant during scheduled shifts which include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Monitored daily restaurant performance. Prepared daily and weekly reports, analyzing and planning restaurant sales levels and profitability
- Reviewed staffing levels to ensure that guest service, operational needs and financial objectives are met
- Processed employees' time sheets, payroll and inventory
- Managed a high volume fast-paced restaurant of 40+ employees
- Responsible of a franchise where profits were increased by 18% within 10 months of operation
- Decreased all expenses and turned it around to a well managed/high volume store
- Effectively involved in starting two new operation sites by joining a team of specialized experts in operational and managerial excellence
- Managed daily store operations and provided monthly report to store manager capturing new tactics to help increase guest count and revenue
Bachelor of Science in Business Administration and Human Resources Management
Associate of Arts in General Business
