Ahmad Said

Accountabilities:
• Develop IT departmental strategies to align with the overall business strategy.
• Implement hardware, software standards for IT services, databases, wireless, etc.
• Provide timely and accurate information to the external and internal auditors.
• Supervise IT vendors responsible for maintaining and supporting IT systems.
• Monitor the SLA level performance and ensure compliance with policies and regulations.
• Make decisions on short and long term uses of technology in consultation with the senior management team.
• Manage development plans, business proposals, budgets, delivery time estimates and meet those time estimates.
• Ensure projects are completed within time, cost and quality requirements.
• Take an active role in cross-departmental projects when needed.
• Responsible at DR site for bringing up services and business applications.
• Managing Borouge MS Primer Contract.
• Developing SOW for infrastructure projects, review contracts and BOQ.
• Review HLD and LLD documents.
• Manage Borouge Infrastructure Active Directory Domain controllers, Exchange messaging service, and Email Archive, SCCM2012R2 and Hyper-v2012 R2 virtualization environment for private cloud.
• Leading Borouge Exchange 2013 server’s new setup and migration project.
• Leading Borouge Enterprise Project Management (EPM )2013 design and implementation.
• Leading Borouge Configuration Manager 2012 implementation and migration project.
• Leading Borouge Domain Controller upgrade to Windows 2012 project.
• Leading Borouge VMware 6 virtualization Project, private cloud configuration and self-services portal using VMware vRealize 6.
• Leading Borouge Storage Migration from old to the new storage for infrastructure servers.
• Heavily participate on vBlock onboarding for Borouge Shanghai office china and Singapore, to provide guidelines and technical recommendation and advises.

Accomplishments:
• Design and onboard Cisco UCS servers and configure the chassis and Fabric Interconnect.
• Successfully install and configure VMware 6 infrastructure, and migrate servers P2V.
• Install and configure 13 Nutanix nodes across 4 Boxes, create clusters, install and configure VMware6 clusters.
• Successfully upgrade Borouge Active Directory Domain Controllers to latest windows 2012 R2 version across 16 sites worldwide.
• Successfully upgrade SCCM2007 to SCCM2012R2 version consist of Central Admin, Primary and two secondary sites, to cover UAE and Asia pacific.
• Rolling out OSD deployment using CM2012 for 5 different PC’s/Laptop’s model.
• Rolling out SCCM2012 remote tools to be used by service desk, centralize end users machine patch management with ADR, which increase the compliance up to 85%.
• Install and configure a cluster SCVMM R2 to manage 3 Hyper-v clusters with total 20 Hosts.
• Install and configure System Center 2012 App Controller and configure three private clouds to be managed by different teams.
• Install and configure RDS servers across Borouge Sites. To secure the access based of group function to destination servers.

•Troubleshooting & Documentation:
Document for any significant Change (RFC), troubleshooting methodology and root-cause analysis for complex and advanced problems.
Handle third-level escalation problems.
Define action and fail backup plan, to solve problems within proper down time.
Function as the focal point to resolve all break/fix and service degradation issues.
•ITIL: Implement ITIL involving change, incident and problem management process.
•Microsoft Services:
Manage and maintain Microsoft infrastructure services on virtualization environment and VMware - ESX 3.5, and vSphere 4, and vSphere 5 .
Manage and maintain Microsoft Messaging System - Exchange 2010 & 2007.
Design Microsoft infrastructure services - AD Domain Controller, DHCP, and DNS on Windows 2003 & 2008.
•Server Management:
 Design, manage and maintain corporate Forward\Reverse Array Proxy ISA (2004/2006/TMG) Servers.
 Manage and maintain SCCM Server, utilizing feature as a central management for software distribution, software updates, and asset intelligent.
•Technical Leadership:
Manage Microsoft Windows team, providing technical clarification and consultation on projects implementations, problem investigation, and documentation and risk mitigation.
Review individual’s performance using KPIs to determine productivity levels.
Make a recommendations for the improvement of the IT infrastructure and IT systems.
•Service Delivery:
Implement systems maintenance plans to manage reliability and service expectations. Handle audit, up-gradation and operating systems management on all production systems and components.
Manage Operation Readiness process and review HLD & LLD documents with focus on - gaps, problems and resolutions.
Review engineering design to provide value-added feedback/recommendations/approval. Support the project delivery within scope, time and budget.
Conduct technical interviews for system administrator and prepare technical evaluation.

Main Duty:
-Managing and Maintain Windows applications, SharePoint Portal 2003, 2007.
-Handling and Maintaining MS EPM 2007, MS Portfolio servers.
-Managing and Maintain Corporate Workflow K2.net Server.
-Managing and Maintain SQL 2000, 2005 Database servers.
-Managing and Maintain Antigen, Forefront antivirus.
-Designing and implementing Dubai World Application servers, SharePoint Portal, EPM, write down recommendation and best practices.
-Design and implementing MS SQL Cluster, and mirroring solutions.
-Installing and configuring corporate WSUS server, for Patch management.
-Installing and managing application SSL certificates.
-Managing and maintaining corporate Reverse Proxy ISA (2004&2006) Servers.
-Managing and maintaining corporate ECM (Enterprise content Management) Server.
- Manage and guide junior engineers in Windows Team throw providing technical clarification and consultation all over projects implementations, problem investigation, documentation and risk mitigation.
Projects worked on:
• Implementing Nakheel Portal for Nakheel:
- Install and configure MOSS 2007 for Nakheel and preparing and configuring MS SQL Cluster Database servers.
• Implement Limitless Portal for Limitless Corporation:
- Install and configure MOSS 2007 for Limitless and preparing and configuring MS SQL Cluster Database servers.
• Upgrade K2.net Workflow Server to SP4, including preparing installation, configuration documents, and revert back plan.
• Implementing and design JAFZA EPM 2007 solution:
- Install and configure MS EPM 2007 for JAFZA, MS Portfolio server.
• Building and cloning UAT environments from productions for Dubai World Corporate portal, JAFZA EPM, Customs Portal, including preparing build guide, cloning, and configuration documents.
• Design MOSS 2007 Backup, Recovery and availability solutions and preparing documentation and recommendation.
• ISA Server migration from ISA 2004 to ISA 2006 Reverse proxy, installing and test ISA Arrays.

Main Duty:

- Design and review Infrastructure solutions prepared by vendors and provide recommendation.
- Prepare design documents for MS Exchange, ISA solutions including technical and HW specifications, quantities, storages, and Tap libraries.
- Follow up Purchasing Orders and review the quantities and prices.
- Prepare recommendations for enterprise backup solutions.
- Prepare installation document for installing and using MS Clustering with NAS storage using ISCSI technology.
- Installing and configuring ORACLE Fail Save with MS Cluster.
- Configure and install HP SAN storage, preparing Disks and RAID.
- Installing and configuring Virtual environment using MS Virtual Server 2005 R2.
- Prepare proposal for IIT-JET clients explain our vision to improve Network Infrastructure and Microsoft Application Development regarding to our experience and best practices.
- Diagnose and evaluate IIT-JET client’s needs with regard to the IT systems architecture and supporting infrastructure for IT clients, and assist with Data Center design and Infrastructure architecture and installation.
- Meeting and working with clients to define the scope of projects, planning timescales and the resources needed.
- Clarifying a client's system specifications, understanding their work practices and the
nature of their business.
- Analyzing problems and making recommendations.
- Designing Microsoft Infrastructure services, including design of the IP scheme, network management, network security and policies.
- Designing and implementation network infrastructure services, DNS, DHCP, ISA, etc...
- Prepare License Inventory.
- Organizing training for client users.

Designing and implementing IT/Telecommunication Integrated services:
- Implementing Global Messaging Interconnection System (GMIS) to unify MMS delivery between MobileCom and other operators through GRX Provide.
- Implementing Ericsson Mobile Organizer solution (EMO) to provide corporate email delivery via mobile for MobileCom Customers.

Designing and implementing MobileCom Enterprise Application
- Designing and implementing IT Infrastructure servers and application monitoring system using Microsoft Operation Manager 2005 (MOM).
- Implementing Automatic Fax delivery solution using Right Fax software from Captaries.

Microsoft Windows System Administration:
- Active Directory and Group Policy(GPO).
- Win 2003 & Win 2000.
- Network infrastructure services including DHCP, WINS, DNS and other services.
- File and Print services and Managing Quota.
- Microsoft Exchange 2000&2003 Servers, Front End -Back End (cluster) configuration and Outlook web Access (OWA).
- Remote Desktop deployment including Software installation via active directory and Group policy, Remote installation service and Applying
profiles and polices.
- Microsoft SQL 2000.
- IIS 5 & 6 and FTP Services.

HP Servers and Management System aministration:
-HP Proliant servers implementation and Integration with windows
servers including HP proliant ML, DL and HP Proliant BL (Blade Servers).

Security Systems Administration:
-Managing Symantec Mail Security, Antigen for Microsoft Exchange Servers.
- Managing the Symantec Antivirus Corporate Edition for windows clients and servers.
- Microsoft ISA server(2000&2004&2006).
- Websense Enterprise web filtering system.
- Patch Management for Servers and clients using Microsoft SUS/WSUS.
-Backup and recovery using Veritas Netbackup.
- Implementing BlackBerry solution to provide corporate email delivery via mobile.
- Desgin and Impleminting Domain Migration for Jordan Telecom Group.

- Responsible for managing and administration the University Servers(Sun Machine): Enterprise 280(DataBase server), SunFire 250(Mail Sever, Proxy Server), SunBlade 150 (as Firewall), IBM X235 (Domain Server, ISA Server) and Acer Altos 600.

- Managing and administration the local network, which consists of 800 PCs, 35 Switches (cat 2950 Cisco), 2 switches (cat 3550 Cisco), core switch (cat 4006 Cisco / Layer 3) and Router (1600 Cisco).

- Handling and maintain the whole cabling system which includes UTPs and Fiber Optics.

- Handling and Maintaining PC’s and Printers Trouble Shooting and solving Software & Hardware Problems.

- Responsible for the Backup system for the University Database, Daily, weekly, and monthly.

-Handling and Maintaining Wireless Project for Wireless Lab.Using Cisco Access Point

- Responsible for interview and recruit computers Technicians.

- Communicate with the support companies to handle and solve any complicated problems.

-As a member of the biding comitee, I prepared the Technical specifications to bye 200 new PC’s., and Technical evaluation and recomindation of the bid.

-As a member of the biding comitee, I prepared the technical specifications and design for the expantion of the University Network.

Technical support for dialup internet connection and ADSL, ISDN, and leased line and as Customer care

Responsible for Cabling termination UTP cable and Fibers.

Teaching Network course, and Network Lab

Working on SureSoft commercial package using Oracle Developer 2000 6i, and Oracle 8i engine from 1/7/2001 to 31/12/2001. The Human Resources system, The Payment system