Ahmed Abd-El-gawad

VoIP Engineer & IVR Developer

at MegaProj

Location: Cairo, Egypt , Cairo
Company Industry: Computer/Software
Job Role: Technology/IT
December 2012 - Present

Asterisk
Contact Center
IVR
VOIP
Linux

VoIP Engineer

at Yper Telecom

Location: Cairo, Egypt ,
Company Industry: Information Technology
Job Role: Engineering
July 2012 - December 2012

○Call Center: Install, Configure, Maintain and support Call Center based on open source PBX.
○ IVR: Develop IVR Scripts for the Call Center.

System Developer

at IST Networks

Location: Cairo, Egypt ,
Company Industry: Computer/Software
Job Role: Technology/IT
June 2010 - July 2012

Projects :
○ iConnect: An auto attendance IVR reporting system for Australian schools.
• Cisco Gateways configuration: Configure voice Application for IVR
• SIP trunking installation and configuration: Connecting Contact Center so SIP provider
through SIP... See more

Projects :
○ iConnect: An auto attendance IVR reporting system for Australian schools.
• Cisco Gateways configuration: Configure voice Application for IVR
• SIP trunking installation and configuration: Connecting Contact Center so SIP provider
through SIP trunking.
• TCL/IVR Script: Developing TCL/IVR Scripts for Cisco Voice Gateways
• Cisco Voice Portal (CVP): Installation and configuration
• Linux Servers Administrator: Installing and administrating Mail Servers
○ Voice Verification System: Integrating voice verification system with SpeechPRO & Auraya
Products using VoiceXML plus Cisco Voice Portal (CVP) for Rajhi Bank KSA.
○ Speech Engines: Developing many demos based on Text to Speech and Automatic Speech
Recognition systems for: Q-Tel, Rajhi Bank, Egypt AIR, Crédit Agricole.
○ Kahramaa (IVR): Developing The CVP Call Flow for Qatar General Electricity & Water
Corporation.
○ Petroleum Development Oman (IVR): Developing The CVP Call Flow for Petroleum
Development Oman Company.
○ Installing&Configuring PBXs: Installing and configuring (Asterisk, FreeSwitch, Cisco
CallManager (UCCM, CME))
○ 4Agent: Developing a central managed CTI Interfacing solution with Cisco UCCX.. See less

Arabic

Level: Expert  |  Experience: More than 10 years  |  Last Used: 1 month or less