Senior Business Analyst
VoIP Engineer & IVR Developer
Leading the Delivery of Mashyakhet EL AZHAR Takafol System.
Medical Representatives Tracking System .
Design and Implementation of Real Time Mail Response Tracking System.
○ IVR: Develop IVR Scripts for the Call Center.
○ iConnect: An auto attendance IVR reporting system for Australian schools.
• Cisco Gateways configuration: Configure voice Application for IVR
• SIP trunking installation and configuration: Connecting Contact Center so SIP provider
through SIP trunking.
• TCL/IVR Script: Developing TCL/IVR Scripts for Cisco Voice Gateways
• Cisco Voice Portal (CVP): Installation and configuration
• Linux Servers Administrator: Installing and administrating Mail Servers
○ Voice Verification System: Integrating voice verification system with SpeechPRO & Auraya
Products using VoiceXML plus Cisco Voice Portal (CVP) for Rajhi Bank KSA.
○ Speech Engines: Developing many demos based on Text to Speech and Automatic Speech
Recognition systems for: Q-Tel, Rajhi Bank, Egypt AIR, Crédit Agricole.
○ Kahramaa (IVR): Developing The CVP Call Flow for Qatar General Electricity & Water
○ Petroleum Development Oman (IVR): Developing The CVP Call Flow for Petroleum
Development Oman Company.
○ Installing&Configuring PBXs: Installing and configuring (Asterisk, FreeSwitch, Cisco
CallManager (UCCM, CME))
○ 4Agent: Developing a central managed CTI Interfacing solution with Cisco UCCX.
Installation, configuration, maintenance, troubleshooting of Windows Workstations.
Extra years of experience not listed above: None