مجموع سنوات الخبرة: 14 سنوات, 9 أشهر
يوليو 2018
إلى حتى الآن
Senior Software Consultant
وجدت هذه الوظيفة عبر بيت.كوم
في New Technoology LLC
البلد :
الإمارات العربية المتحدة - دبي
Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. In addition to that Business Intelligence Tools is used to Implement Graphs and show the Trend of SLA management and customer satisfaction
نوفمبر 2016
إلى مايو 2018
ITIL Senior Consultant
في Intertec systems
البلد :
الإمارات العربية المتحدة - دبي
Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. In addition to that Business Intelligence Tools is used to Implement Graphs and show the Trend of SLA management and customer satisfaction for DM and MAF Service Desk Management Projects
فبراير 2015
إلى أكتوبر 2016
Support Team Leader
في Intertec Systems Out sourced to RTA
البلد :
الإمارات العربية المتحدة - دبي
1- Manage Support SLA
2- Generate Periodic Reports,
3- Communicate with business users to understand their requirements,
4- Provide training and resolve the technical issues and problems.
5- Ensure and maintaining relationship between the customer and my team
2- Generate Periodic Reports,
3- Communicate with business users to understand their requirements,
4- Provide training and resolve the technical issues and problems.
5- Ensure and maintaining relationship between the customer and my team
يناير 2013
إلى يناير 2015
Senior Technical Consultant Outsourced to RTA
في Intertec Systems
البلد :
الإمارات العربية المتحدة - دبي
My responsibility includes Managing customer installation engineering items by completing analysis and performing gap analysis based on customer requirements, Coordinate training, resources and lead customer concerns to resolution, Conduct status meeting to communicate objectives clearly and accurately to management
مايو 2012
إلى ديسمبر 2012
Senior Software Engineer
في misr international university (miu)
البلد :
مصر - القاهرة
Analyse and Develop variety Web applications examples : (Mangerial Affairs , e- learning, Educational Affairs) .
Developed Within a very professional Way.
Developed Within a very professional Way.
فبراير 2010
إلى مايو 2012
Software Developer
في Misr International University
البلد :
غير ذلك
Analyse and Develop variety Web applications examples : (Mangerial Affairs , e- learning, Educational Affairs) .
Developed Within a very professional Way.
Developed Within a very professional Way.
أكتوبر 2009
إلى فبراير 2010
Software Developer
في Khalifa Computer Group
البلد :
مصر - القاهرة
Develop and Implement Softwares
يونيو 2009
إلى أكتوبر 2009
Software Developer
في EL Ahraam Press Organization
البلد :
غير ذلك
Developing Softwares
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