direct sales executive
BEIN SPORT MEDIA TV
Total years of experience :10 years, 0 Months
>Maintained customer service standards
>Keep track and follow up in obtaining feedback on all issues
required by Sales Managers
> Ensure high levels of customer satisfaction through excellent
Sales service.
> Maintain outstanding Sales Stand condition and visual
Merchandising standards.
> Ascertain customers’ needs and wants
> Recommend and display marketing materials that match
Customer needs.
> Manage point-of-sale processes
> Actively involved in the receiving of new stock shipments
> Keep up to date with product information
> Accurately describe product features and benefits
> Follow all companies’ policies and procedures
> Achieve assigned sales targets in order to contribute to the
overall sales volumes / revenues.
> Develop new markets and customers with in the assigned
Territory to enhance sales volumes/ revenues
> Target Emerging Affluent and Affluent customer segment
source Insurance products
indoor sales /retail sales
Quick decision making.
Training and development.
Customer grievance handling.
Up selling cross selling.
Customer care and service management.
Front office management.
Retail management.
Billing and order taking.
Manpower planning.
Inventory management.
Mastery of Microsoft office program ( word, excel, power point, access)
• Purchaser and Inventory controller and keep up with fluctuating supply and demand
• Maintaining and improving relationships with the client
• Dealing to Corporate orders
• Monthly statement of accounts (SOA), credit notes, delivery notes and invoicing,
• Formulate Pricing Policies
• Investigates, troubleshoot and resolve sales-related problems
• Manage stock integrity through cycle counting and discrepancy investigation.
• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• To ensure that all spares/materials are being transferred from one store house to other without any transit damage and relevant information's like storing procedures, expiry of shelf life etc. are communicated accordingly.
• To supervise that all environmental conditions as cleanliness, illumination, temperature, humidity emergency equipment's are maintained and parameters are logged as per schedule
Quick learner, problem solving, planning skill and ability to work with others.
Flexible and can easily adopt task related to work job and computer accounting system.
Disciplined, Sociable, Hardworking, Self-motivated and result oriented
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Preparing Daily sales report, Handling petty cash for the shop and Accounts related Book keeping in the shop.
Responsible for overall maintenance of store of the Boutique and maintain proper replenishment of sold items and assisting the sales staff in Sales and Customer care
Preparing expense bills for all locations.
To make sure receiving items accurately on the system base.
Arranging the items of all locations
To make sure all items in inventory is accurately
Guide the team to achieve best ratings for customer service.
Management time
Management tasks
Responsibility morning shift open
Responsibility night shift close
Coast of goods
Management of cash register.
Responsibility for operation.
Weekly schedule cleaning.
Weekly schedule for staff.
Inventory management.
Expired list.
Check list daily.
Plane for annual vacation for staff.
LPO from factory.
Jupitor.
Business plan.
Report to area manger.
Promote sales through cross selling and suggestive selling.
Manpower planning for the outlet.
Developing training plans for employees.
Ensure regulated customer traffic flow during peak hours and festive seasons.
Plan and organize for promotional events in coordination with marketing team.
Generate reports, from the customer feedback, for management decision making.
Brainstorm with management to develop strategies for customer service and care.
Research and develop processes for better customer experience at the outlet.
Ensure efficient (after sales service).
Responsible for the management, operation, and training inside the branch.
Strong planning and organizational skills a with the ability to multitask, and manage time effectively.
Planning and charting the tourist timing and venues of interesting tourist places.
Giving information of the tourist.
Leading of the tourist and giving guide of tours place to the tourist.
Assisting and coordinating between the tourist during the touring of the places.
Taking care of the medical and food needs of the tourists.
Protecting the tourists in all aspects during the period of touring.
Knowing the important historic evevts associated with the tourist spots.
.Build customer s interest in the services and products offered by the company .
•Respond to telephone inquiries about the company s products.
•Follow communication / update expectations with clients scheme or agreed time frames set.
•Provide personalized customer service of highest level.
•Handel all customer complaints and report to my manager.
•Answer all customer inquiries effectively, and recording and query on maximizing solution either directly or query directed to the correct department in the company and provide .follow-up service to close or conclude each query. Accounts principle: attended calls and inquiries - attend to all customer inquiries with an optimistic tone gentle and helpful. To all calls and customer inquiries attend -. - Defuse customer complaints charged in a helpful and professional manner.
Tour guide and learning language and history monument and customer service and communication