Relationship Manager
Sharjah Islamic Bank
Total years of experience :11 years, 1 Months
To establish, maintain and develop relationships with upscale and strategically important customers through timely effective response to customer queries and issues, ensuring that follow up action is taken to address these, while taking opportunities to sell additional products and services by being aware of customer requirements and ensuring they are continually met.
Job Purpose
Responsible for making sales of CBD consumer asset and liability products to the Bank customers.
About the Job
1- Make consumer asset and liability product sales to meet given target.
2- Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained to avoid re-work.
3- Ensure that all customer applications submitted are within CBD policy guidelines.
4- Follow up and close sales leads referred by Call Center, other segments, etc.
5- Proactively call existing customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.
6- Review walk in customer needs and make sales of suitable CBD products.
7- Attend weekly and monthly team and area sales meetings to review performance and share best practice ideas.
8- Ensure a consistently high level of customer service is maintained at all times.
Job Description
1- To build / leverage key business relationships to maximize market share & achieve sales though the personal Finance and cross sell of other products.
2- Assigned sales target to be met on yearly and monthly basis.
3- Achieve Cross selling targets of non assigned products and services to contribute to the revenues and market presence.
4- Explore new markets and customers within the assigned territory to enhance sales volumes.
5- Create and build customer awareness on new products through mailers, personal visits etc to prospect business
6- Manage key accounts to ensure superior service and customer loyalty.
Job Description:
1- Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
2- Sales-Management of service delivery.
3- Sell and cross sell ADIB’s products and promote ADIB’s image
4- Staff Management and coordination.
5- Management of subordinates, plan their trainingand appraisal.
6- Perform other task specified by Management.
Job Description:
To provide & deliver a professional one stop customer service and create a positive impression of the company in person and over the phone in line with the established standards.
About the Job
1- Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
3- Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
4- Applying sound & accurate product knowledge.
5- Follow up all activities and requests arising from customers’ calls and deliver as promised.
6- Complaints’ handling and problems’ resolution.
7- Checking and updating customer’s data and information.
8- Provide management with valid and regular customers’ feedback.
9- Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by Company policy & procedures.
10- Timely reporting in line with Operational Risk Management guidelines
11- Keeps updated about polices, procedures and practices within department / company to ensure consistent adherence.
12- Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.
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