Ahmed Awad, PMP, Senior Project Manager

Ahmed Awad, PMP

Senior Project Manager

ALROWAD IT Solutions

Location
United Arab Emirates - Abu Dhabi
Education
Diploma,
Experience
19 years, 6 months

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Work Experience

Total years of experience :19 years, 6 months

Senior Project Manager at ALROWAD IT Solutions
  • United Arab Emirates - Abu Dhabi
  • My current job since February 2009

Assigned to handle highly strategic project/programs undertaken by the organization. Strategic objectives for projects spammed between increasing awareness of the organization’s services, solidification of the organization’s positioning with its client base and new initiatives to conquer new business opportunities.

Account Manager at Estarta Solutions
  • United Arab Emirates - Abu Dhabi
  • August 2008 to February 2009

Develop and maintain a well coordinated internal relationship with key decision makers within the organization. Working as a liaison between clients and the project teams ensuring that requirements are properly handled via deployments and operations of services are aligned with business needs.

Project Coordinator at ALROWAD IT Solutions
  • United Arab Emirates - Abu Dhabi
  • December 2007 to August 2008

Reporting to the project manager, responsibilities were meeting with project teams, ensuring that each team member understands their responsibilities and accountabilities. Synchronize the day to day tasks while ensuring their completion on the assigned dates. Monitoring project budgets, risks logs and preparing project status reports to project leader and upper management. In addition to main role, heavily involved in presales activities and solution preparation for clients.

Technical Customer Support Engineer at Vodafone Egypt
  • Egypt - Cairo
  • August 2007 to December 2007

Provide client support and technical issue resolution by diagnosing hardware and software faults. Ability to analyze and interpret general customer complains, expressing acknowledgment of understanding of the issue and describing corrective actions to be taken to resolve them.

Technical Customer Support Engineer at Arab Academy for Science, Technology and Maritime Transport
  • Egypt - Alexandria
  • September 2004 to August 2007

Daily interaction with clients to resolve any technical issues that might prevent availing the services provided. Role required installing and configuring computer hardware, operating systems and applications. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. In addition to main role, heavily involved in IT training course as a technical instructor.

Education

Diploma,
  • at Project Management Institute
  • July 2011

Project Management Professional, PMP

Bachelor's degree, Computer Science
  • at Arab Academy for Science, Technology and Maritime Transport
  • August 2004

Specialties & Skills

IT Project Management
Project and Program Management
Contract Negotiation and Administration
Client Relationship Management CRM
Continuous Improvement
Scheduling Planning
Contract Negotiation and Administration
Client Relationship Management
Client/Staff Training
Change Management
Presentation and Communication Skills
Vendor Management
RFQ\\RFI Preparation and Response
Account Management
Presales Activities
Project Management\\Program Management
Service Management
Board/C-Level Presentations
Cost Management and Forecasting

Languages

Arabic
Expert
English
Expert

Memberships

Project Management Institute
  • Member
  • June 2011

Training and Certifications

Project Managment Professional, PMP (Certificate)
Date Attended:
January 2011
Valid Until:
March 2011
(Certificate)
Date Attended:
February 2008
Valid Until:
March 2008
ITIL Foundation v3 (ongoing) (Certificate)
Date Attended:
April 2012
Valid Until:
May 2012